I can't install the add-in at all. I can only get as far as the addins configuration dialog box. When I click the Install button I get an unhandled error (see error report below).
I did have the add-in installed in the past, but we have just been upgraded to to Windows 7 & Office 2010
Cheers
Ellie
date/time : 2013-09-06, 14:07:10, 84ms
computer name : DBRCPC002
user name : Administrator <admin>
registered owner : DWTAdmin
operating system : Windows 7 x64 Service Pack 1 build 7601
system language : English
system up time : 16 minutes 51 seconds
program up time : 40 seconds
processors : 2x Pentium(R) Dual-Core CPU E5400 @ 2.70GHz
physical memory : 1056/2013 MB (free/total)
free disk space : (C:) 244.69 GB (N:) 187.48 GB
display mode : 1280x1024, 32 bit
process id : $f00
allocated memory : 46.31 MB
command line : RecorderApp.exe /65956
executable : RecorderApp.exe
exec. date/time : 2013-02-03 17:20
version : 6.18.1.260
compiled with : Delphi 7
madExcept version : 3.0n
callstack crc : $4e188f1d, $93b73c46, $93b73c46
exception number : 1
exception class : EOleSysError
exception message : The class is not configured to support Elevated activation.
main thread ($9b0):
005265ac RecorderApp.exe ComObj OleError
005265c4 RecorderApp.exe ComObj OleCheck
0093ace5 RecorderApp.exe PrivilegedComObj 166 +9 CreateComObjectAsAdmin
0093c167 RecorderApp.exe AddIn 481 +1 TdlgAddIn.CreateAddInInstaller
0093b22d RecorderApp.exe AddIn 207 +1 TdlgAddIn.bbInstallClick
004dd2c8 RecorderApp.exe Controls TControl.Click
004d23d0 RecorderApp.exe StdCtrls TButton.Click
00499075 RecorderApp.exe Buttons TBitBtn.Click
004d24c4 RecorderApp.exe StdCtrls TButton.CNCommand
004dd130 RecorderApp.exe Controls TControl.WndProc
004e018f RecorderApp.exe Controls TWinControl.WndProc
004d2294 RecorderApp.exe StdCtrls TButtonControl.WndProc
004dcf00 RecorderApp.exe Controls TControl.Perform
004e02c7 RecorderApp.exe Controls DoControlMsg
004e091f RecorderApp.exe Controls TWinControl.WMCommand
004f9c0c RecorderApp.exe Forms TCustomForm.WMCommand
004dd130 RecorderApp.exe Controls TControl.WndProc
004e018f RecorderApp.exe Controls TWinControl.WndProc
004f7c5d RecorderApp.exe Forms TCustomForm.WndProc
00430c3c RecorderApp.exe Classes StdWndProc
004dfe0c RecorderApp.exe Controls TWinControl.MainWndProc
00430c3c RecorderApp.exe Classes StdWndProc
774296c0 user32.dll SendMessageW
77437945 user32.dll CallWindowProcA
004e0273 RecorderApp.exe Controls TWinControl.DefaultHandler
004dd6d0 RecorderApp.exe Controls TControl.WMLButtonUp
004dd130 RecorderApp.exe Controls TControl.WndProc
004e018f RecorderApp.exe Controls TWinControl.WndProc
004d2294 RecorderApp.exe StdCtrls TButtonControl.WndProc
004dfe0c RecorderApp.exe Controls TWinControl.MainWndProc
00430c3c RecorderApp.exe Classes StdWndProc
77427bc5 user32.dll DispatchMessageA
004fe2fb RecorderApp.exe Forms TApplication.ProcessMessage
004fe332 RecorderApp.exe Forms TApplication.HandleMessage
004fae41 RecorderApp.exe Forms TCustomForm.ShowModal
00a62f06 RecorderApp.exe FormActions 832 +3 TdmFormActions.actConfigAddInExecute
0042ff87 RecorderApp.exe Classes TBasicAction.Execute
004e8581 RecorderApp.exe ActnList TContainedAction.Execute
004e9223 RecorderApp.exe ActnList TCustomAction.Execute
0042fe5b RecorderApp.exe Classes TBasicActionLink.Execute
004eed3f RecorderApp.exe Menus TMenuItem.Click
004efff3 RecorderApp.exe Menus TMenu.DispatchCommand
004f0daa RecorderApp.exe Menus TPopupList.WndProc
004dfe0c RecorderApp.exe Controls TWinControl.MainWndProc
004f0cf9 RecorderApp.exe Menus TPopupList.MainWndProc
00430c3c RecorderApp.exe Classes StdWndProc
77427bc5 user32.dll DispatchMessageA
004fe2fb RecorderApp.exe Forms TApplication.ProcessMessage
004fe332 RecorderApp.exe Forms TApplication.HandleMessage
004fe562 RecorderApp.exe Forms TApplication.Run
00a8edc4 RecorderApp.exe RecorderApp 414 +79 initialization
772033a8 kernel32.dll BaseThreadInitThunk
thread $b48:
77db0136 ntdll.dll NtWaitForMultipleObjects
758515e3 KERNELBASE.dll WaitForMultipleObjectsEx
77201a27 kernel32.dll WaitForMultipleObjectsEx
77430864 user32.dll MsgWaitForMultipleObjectsEx
77430b64 user32.dll MsgWaitForMultipleObjects
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
772033a8 kernel32.dll BaseThreadInitThunk
>> created by main thread ($9b0) at:
772034d0 kernel32.dll CreateThread
thread $f24:
77db1f1f ntdll.dll NtWaitForWorkViaWorkerFactory
772033a8 kernel32.dll BaseThreadInitThunk
thread $fc:
77db0136 ntdll.dll NtWaitForMultipleObjects
772033a8 kernel32.dll BaseThreadInitThunk
thread $e60:
77db1f1f ntdll.dll NtWaitForWorkViaWorkerFactory
772033a8 kernel32.dll BaseThreadInitThunk
thread $1314:
77dafd6a ntdll.dll NtDelayExecution
75853bc2 KERNELBASE.dll SleepEx
75854493 KERNELBASE.dll Sleep
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
772033a8 kernel32.dll BaseThreadInitThunk
>> created by main thread ($9b0) at:
772034d0 kernel32.dll CreateThread
thread $1378:
77db0136 ntdll.dll NtWaitForMultipleObjects
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
772033a8 kernel32.dll BaseThreadInitThunk
>> created by main thread ($9b0) at:
772034d0 kernel32.dll CreateThread
thread $518:
77daf8aa ntdll.dll NtWaitForSingleObject
75851497 KERNELBASE.dll WaitForSingleObjectEx
7720118f kernel32.dll WaitForSingleObjectEx
77201143 kernel32.dll WaitForSingleObject
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
772033a8 kernel32.dll BaseThreadInitThunk
>> created by main thread ($9b0) at:
772034d0 kernel32.dll CreateThread
thread $bbc:
77db1f1f ntdll.dll NtWaitForWorkViaWorkerFactory
772033a8 kernel32.dll BaseThreadInitThunk
modules:
00230000 C4DLL.DLL 1.0.0.1 N:\Recorder 6 Server
002a0000 MS5User.Dll 5.0.0.4 N:\Recorder 6 Server
00400000 RecorderApp.exe 6.18.1.260 N:\Recorder 6 Server
00d70000 ms5cnv.dll 5.0.0.10 N:\Recorder 6 Server
06ee0000 SHOWUN~1.OCX 6.0.0.13 N:\RECORD~2\Addins
07be0000 STDVAL~1.DLL 6.15.1.230 N:\RECORD~2\Addins
10000000 MS5.Dll 5.0.0.12 N:\Recorder 6 Server
69b10000 msxml4.dll 4.20.9876.0 c:\windows\SysWOW64
70900000 GrooveIntlResource.dll 14.0.6009.1000 C:\PROGRA~2\MICROS~1\Office14\1033
71170000 office.odf 14.0.6024.1000 C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE14\Cultures
71590000 GROOVEEX.DLL 14.0.6126.5000 C:\PROGRA~2\MICROS~1\Office14
71d20000 MSVCP90.dll 9.0.30729.4940 C:\windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742
71db0000 WindowsCodecs.dll 6.2.9200.16583 C:\windows\system32
71f20000 EhStorShell.dll 6.1.7600.16385 C:\windows\system32
71f70000 ATL90.DLL 9.0.30729.4148 C:\windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.4148_none_51ca66a2bbe76806
71fa0000 msadcer.dll 6.1.7600.16385 C:\Program Files (x86)\Common Files\System\msadc
71fb0000 msadce.dll 6.1.7601.17514 C:\Program Files (x86)\Common Files\System\msadc
72040000 SQLOLEDB.RLL 6.1.7600.16385 C:\Program Files (x86)\Common Files\System\Ole DB
72050000 ncrypt.dll 6.1.7601.18007 C:\windows\system32
72090000 schannel.dll 6.1.7601.17940 C:\windows\SysWOW64
720d0000 cryptdll.dll 6.1.7600.16385 C:\windows\system32
720f0000 msv1_0.DLL 6.1.7601.17514 C:\windows\SysWOW64
72140000 credssp.dll 6.1.7601.17514 C:\windows\system32
72150000 DBNETLIB.DLL 6.1.7600.16385 C:\windows\system32
72180000 sqloledb.dll 6.1.7601.17514 C:\Program Files (x86)\Common Files\System\Ole DB
72270000 bcryptprimitives.dll 6.1.7600.16385 C:\windows\SysWOW64
722b0000 comsvcs.dll 2001.12.8530.16385 C:\windows\system32
723f0000 oledb32.dll 6.1.7601.17514 C:\Program Files (x86)\Common Files\System\Ole DB
724d0000 wkscli.dll 6.1.7601.17514 C:\windows\system32
724e0000 srvcli.dll 6.1.7601.17514 C:\windows\system32
72500000 netutils.dll 6.1.7601.17514 C:\windows\system32
72510000 NETAPI32.dll 6.1.7601.17887 C:\windows\system32
72530000 MSDATL3.dll 6.1.7600.16385 C:\Program Files (x86)\Common Files\System\Ole DB
72550000 ATL.DLL 3.5.2284.0 C:\windows\system32
72570000 OLEDB32R.DLL 6.1.7600.16385 C:\Program Files (x86)\Common Files\System\Ole DB
72590000 gdiplus.dll 6.1.7601.18120 C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36
72720000 security.dll 6.1.7600.16385 C:\windows\system32
72730000 msado15.dll 6.1.7601.17857 C:\Program Files (x86)\Common Files\System\ado
72830000 PROPSYS.dll 7.0.7601.17514 C:\windows\system32
72af0000 netbios.dll 6.1.7600.16385 C:\windows\system32
72b00000 bcrypt.dll 6.1.7600.16385 C:\windows\system32
72b20000 MSDART.DLL 6.1.7600.16385 C:\windows\system32
72b40000 DAVHLPR.dll 6.1.7600.16385 C:\windows\System32
72b50000 SXS.DLL 6.1.7601.17514 C:\windows\system32
72bb0000 odbcint.dll 6.1.7600.16385 C:\windows\system32
72bf0000 HHCtrl.ocx 6.1.7600.16385 C:\windows\system32
72c80000 odbc32.dll 6.1.7601.17514 C:\windows\system32
72e40000 davclnt.dll 6.1.7601.17514 C:\windows\System32
72e80000 ntlanman.dll 6.1.7601.17514 C:\windows\System32
72ea0000 drprov.dll 6.1.7600.16385 C:\windows\System32
72eb0000 slc.dll 6.1.7600.16385 C:\windows\system32
72ec0000 ntshrui.dll 6.1.7601.17755 C:\windows\system32
72f40000 Comctl32.dll 6.10.7601.17514 C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2
730e0000 mpr.dll 6.1.7600.16385 C:\windows\system32
73100000 WINSTA.dll 6.1.7601.17514 C:\windows\System32
73170000 olepro32.dll 6.1.7601.17514 C:\windows\system32
73190000 SHFolder.dll 6.1.7600.16385 C:\windows\system32
731a0000 wsock32.dll 6.1.7600.16385 C:\windows\system32
73200000 uxtheme.dll 6.1.7600.16385 C:\windows\system32
73280000 comctl32.dll 5.82.7601.17514 C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af
736b0000 winspool.drv 6.1.7601.17514 C:\windows\system32
738c0000 cscapi.dll 6.1.7601.17514 C:\windows\system32
738e0000 dwmapi.dll 6.1.7600.16385 C:\windows\system32
73900000 winmm.dll 6.1.7601.17514 C:\windows\system32
73a40000 fwpuclnt.dll 6.1.7601.17514 C:\windows\System32
73a80000 rasadhlp.dll 6.1.7600.16385 C:\windows\system32
73a90000 ntdsapi.dll 6.1.7600.16385 C:\windows\system32
73b60000 DNSAPI.dll 6.1.7601.17570 C:\windows\system32
73bb0000 wship6.dll 6.1.7600.16385 C:\windows\System32
73bc0000 wshtcpip.dll 6.1.7600.16385 C:\windows\System32
73bd0000 mswsock.dll 6.1.7601.17514 C:\windows\system32
73c10000 RpcRtRemote.dll 6.1.7601.17514 C:\windows\system32
74940000 rsaenh.dll 6.1.7600.16385 C:\windows\system32
74980000 CRYPTSP.dll 6.1.7600.16385 C:\windows\system32
74a20000 apphelp.dll 6.1.7601.17514 C:\windows\system32
74ee0000 SECUR32.DLL 6.1.7601.17940 C:\windows\system32
75320000 version.dll 6.1.7600.16385 C:\windows\system32
75330000 WINNSI.DLL 6.1.7600.16385 C:\windows\system32
75340000 IPHLPAPI.DLL 6.1.7601.17514 C:\windows\system32
75650000 MSVCR90.dll 9.0.30729.4940 C:\windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742
757d0000 CRYPTBASE.dll 6.1.7600.16385 C:\windows\syswow64
757e0000 SspiCli.dll 6.1.7601.17940 C:\windows\syswow64
75840000 KERNELBASE.dll 6.1.7601.18015 C:\windows\syswow64
758c0000 CLBCatQ.DLL 2001.12.8530.16385 C:\windows\syswow64
75950000 ole32.dll 6.1.7601.17514 C:\windows\syswow64
75ab0000 SETUPAPI.dll 6.1.7601.17514 C:\windows\syswow64
75c50000 USP10.dll 1.626.7601.18009 C:\windows\syswow64
75f00000 LPK.dll 6.1.7600.16385 C:\windows\syswow64
75f10000 GDI32.dll 6.1.7601.17514 C:\windows\syswow64
76010000 MSCTF.dll 6.1.7600.16385 C:\windows\syswow64
760e0000 ADVAPI32.dll 6.1.7601.17514 C:\windows\syswow64
76190000 DEVOBJ.dll 6.1.7601.17621 C:\windows\syswow64
762e0000 RPCRT4.dll 6.1.7601.18205 C:\windows\syswow64
763d0000 IMM32.DLL 6.1.7601.17514 C:\windows\system32
76430000 SHLWAPI.dll 6.1.7601.17514 C:\windows\syswow64
764a0000 shell32.dll 6.1.7601.18103 C:\windows\syswow64
77120000 CFGMGR32.dll 6.1.7601.17621 C:\windows\syswow64
77150000 MSASN1.dll 6.1.7601.17514 C:\windows\syswow64
77160000 oleaut32.dll 6.1.7601.17676 C:\windows\syswow64
771f0000 kernel32.dll 6.1.7601.18015 C:\windows\syswow64
77390000 sechost.dll 6.1.7600.16385 C:\windows\SysWOW64
77410000 user32.dll 6.1.7601.17514 C:\windows\syswow64
77510000 msvcrt.dll 7.0.7601.17744 C:\windows\syswow64
775d0000 comdlg32.dll 6.1.7601.17514 C:\windows\syswow64
77650000 CRYPT32.dll 6.1.7601.18205 C:\windows\syswow64
77780000 NSI.dll 6.1.7600.16385 C:\windows\syswow64
77950000 WS2_32.dll 6.1.7601.17514 C:\windows\syswow64
77d90000 ntdll.dll 6.1.7601.17725 C:\windows\SysWOW64
processes:
0000 Idle 0 0 0
0004 System 0 0 0
0114 smss.exe 0 0 0
014c avgrsa.exe 0 0 0
0178 avgcsrva.exe 0 0 0
0244 csrss.exe 0 0 0
027c wininit.exe 0 0 0
02d0 services.exe 0 0 0
02f0 lsass.exe 0 0 0
02f8 lsm.exe 0 0 0
0364 svchost.exe 0 0 0
03b0 svchost.exe 0 0 0
03f0 svchost.exe 0 0 0
0250 svchost.exe 0 0 0
0218 svchost.exe 0 0 0
03a0 svchost.exe 0 0 0
0438 audiodg.exe 0 0 0
045c svchost.exe 0 0 0
04f4 svchost.exe 0 0 0
0578 spoolsv.exe 0 0 0
05a0 svchost.exe 0 0 0
060c armsvc.exe 0 0 0
0624 avgidsagent.exe 0 0 0
065c avgwdsvc.exe 0 0 0
0688 svchost.exe 0 0 0
06bc LSSrvc.exe 0 0 0
0734 winvnc.exe 0 0 0
08c0 svchost.exe 0 0 0
0934 avgnsa.exe 0 0 0
0a68 WUDFHost.exe 0 0 0
0a98 avgcsrva.exe 0 0 0
08a4 GoogleCrashHandler.exe 0 0 0
05e0 GoogleCrashHandler64.exe 0 0 0
0e90 SearchIndexer.exe 0 0 0
0dcc OSPPSVC.EXE 0 0 0
0aec taskeng.exe 0 0 0
10b4 SearchFilterHost.exe 0 0 0 idle
0c88 csrss.exe 1 0 0
07d8 winlogon.exe 1 0 0
0cdc winvnc.exe 1 0 0
0c2c taskhost.exe 1 14 16 normal
13f8 dwm.exe 1 16 2 high
03b8 explorer.exe 1 269 197 normal
11ac igfxtray.exe 1 12 5 normal
1214 hkcmd.exe 1 9 16 normal
0d38 igfxpers.exe 1 9 4 normal
0ae0 LightScribeControlPanel.exe 1 51 23 normal C:\Program Files (x86)\Common Files\LightScribe
1394 jusched.exe 1 9 2 normal C:\Program Files (x86)\Common Files\Java\Java Update
029c avgui.exe 1 110 55 normal C:\Program Files (x86)\AVG\AVG2013
0588 acrotray.exe 1 53 14 normal C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat
11cc Acrobat_sl.exe 1 9 4 normal C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat
0fe4 SearchProtocolHost.exe 1 4 7 idle
0f00 RecorderApp.exe 1 203 100 normal N:\Recorder 6 Server
120c wuauclt.exe 1 12 5 normal
hardware:
+ Computer
- ACPI x64-based PC
+ Disk drives
- Multi Flash Reader USB Device
- WDC WD3200AAJS-60Z0A0 ATA Device
+ Display adapters
- Intel(R) G41 Express Chipset (driver 8.15.10.2202)
+ DVD/CD-ROM drives
- hp DVD A DH16AAL ATA Device
+ Human Interface Devices
- USB Input Device
- USB Input Device
+ IDE ATA/ATAPI controllers
- ATA Channel 0
- ATA Channel 0
- ATA Channel 1
- ATA Channel 1
- Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
- Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
+ Keyboards
- HID Keyboard Device
+ Mice and other pointing devices
- HID-compliant mouse
+ Monitors
- Generic PnP Monitor
+ Network adapters
- Realtek PCIe FE Family Controller (driver 7.46.610.2011)
+ Portable Devices
- E:\
+ Processors
- Pentium(R) Dual-Core CPU E5400 @ 2.70GHz
- Pentium(R) Dual-Core CPU E5400 @ 2.70GHz
+ Sound, video and game controllers
- High Definition Audio Device
+ Storage volume shadow copies
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
+ System devices
- ACPI Fixed Feature Button
- ACPI Power Button
- Composite Bus Enumerator
- Direct memory access controller
- File as Volume Driver
- High Definition Audio Controller
- High precision event timer
- Intel(R) 4 Series Chipset Processor to I/O Controller - 2E30
- Intel(R) 82801 PCI Bridge - 244E
- Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0
- Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D2
- Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
- Intel(R) 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8
- Intel(R) 82802 Firmware Hub Device
- Microsoft ACPI-Compliant System
- Microsoft System Management BIOS Driver
- Microsoft Virtual Drive Enumerator Driver
- Motherboard resources
- Motherboard resources
- Motherboard resources
- Motherboard resources
- Motherboard resources
- Numeric data processor
- PCI bus
- Plug and Play Software Device Enumerator
- Programmable interrupt controller
- Remote Desktop Device Redirector Bus
- System board
- System board
- System CMOS/real time clock
- System speaker
- System timer
- Terminal Server Keyboard Driver
- Terminal Server Mouse Driver
- UMBus Enumerator
- UMBus Enumerator
- UMBus Root Bus Enumerator
- Volume Manager
+ Universal Serial Bus controllers
- Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
- Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
- Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
- Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
- Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
- USB Mass Storage Device
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
Eleanor Knott
Devon Biodiversity Records Centre