1 (edited by ser 08-07-2013 12:32:51)

Topic: Error installing NBN Exchange Addin

Having recently completely reinstalled Recorder I am trying to install the NBN Exchange Addin.

Firstly I get:
"An addin of that name already exists. Would you like to replace it? Select no to install from the copy of the addin file which already exists."

If I select YES I get:
"The following file was not installed: NBNExchange
The addin could not be installed because the file could not be copied tothe destination folder. This could be because an existing addin file is in use on Recorder running on a machine elsewhere."

I do not believe this is the case!

If I select NO I get:

It initially states that the Addin has been installed, but then reports:

Version: 6.18.1.260
Date: 08/07/2013 11:44:01 AM

The following addins could not be loaded for the specified reasons:
    NBNExchange.NBN Exchange Format: Stack overflow

And although the Addin is in the list of addins and selectable at Export, Recorder totally crashes if I try and use it

HELP! I need this Addin for our NE MoA

Craig

Craig Slawson
Staffordshire Ecological Record

2

Re: Error installing NBN Exchange Addin

Try copying the addn files unto the R6 addin folder ( replace the file  if it is already there). Then do the install.

Mike Weideli
Littlefield Consultancy - IT Consultants

3

Re: Error installing NBN Exchange Addin

Already tried that, no difference, exactly the same errors

Craig

Craig Slawson
Staffordshire Ecological Record

4

Re: Error installing NBN Exchange Addin

Mike - any progress on this one?

Craig Slawson
Staffordshire Ecological Record

5

Re: Error installing NBN Exchange Addin

We never did get to the bottom of this (see post http://forums.nbn.org.uk/viewtopic.php? … &p=2).  Will raise again with JNCC,  but perhaps you could also raise it directly with the NBN .   Try running Recorder6 specifically  as Administrator. 

The following is Stuart's last view on the problem
 
The addi  installs several stored procedures and user defined functions on the SQL Server nbndata database. To do that, the installation attempts to login to the SQL Server (and will need access with sufficient permissions to do such installation/updates). This may not be possible in a Citrix or corporate network environment where the client machines will presumably have very limited access to the SQL server. However, workstations need the ocx and the necessary registry entries to be installed locally (normally, you install an addin on each workstation that wants to use it). This combination looks like it renders this particular addin uninstallable on networked installations that tie down SQL server access from clients. Not sure why this should lead to a stack overflow though.

Maybe a way round this is to have a separate, network version that only installs the ocx and supply the SQL file (which installs the stored procedures and UDFs) separately. The IT dept/db admin – with full access – would need to run this file on the SQL Server first, before anyone attempted to install the addin. The installation on client workstations would then only involve the usual registration of the ocx file locally.

However, I would have thought that, in most networked setups, this addin would be installed only once (probably for the system manager) because downloading stuff to the NBN is presumably not something you would want most users to do. It is not unreasonable that this user should have sufficient privileges to do the installation. Presumably much the same privileges that are needed to do a Recorder update.

Mike Weideli
Littlefield Consultancy - IT Consultants

6

Re: Error installing NBN Exchange Addin

Running Recorder as Administrator fixed the problem, despite the fact I'm already logged in as an Administrator! I was able to install the Addin and it did then ask to log on to the SQL Server, it hadn't done this before - there is certainly no error when I log in to Recorder now, I'll report back as to whether the Addin actually runs!

Craig

Craig Slawson
Staffordshire Ecological Record

7

Re: Error installing NBN Exchange Addin

I've been given admin rights and select run as administrator but I still get this error. Area there any other permissions that are required especially for SQL Server.

Graham Hawker
Thames Valley Environmental Records Centre

8 (edited by Graham Hawker 14-08-2013 13:42:41)

Re: Error installing NBN Exchange Addin

We have established that the admin rights disappeared. I don't think we're going to be able to have them.

This version did solve the location problem as previously described so we would really like to be able to run it. I am confused because Mike is suggesting that this is an SQL Server permissions thing but the run as admin thing is just a local PC thing (sorry lots of things there). We don't have the privilages to do Recorder updates and our ICT  dept. have to do this for us.

Any thoughts welcome.

I did a further test. I replaced the ocx file with an older version and that works fine so the problem must be in the routines in that file rather than anything to do with sql file.

Graham Hawker
Thames Valley Environmental Records Centre

9

Re: Error installing NBN Exchange Addin

Would it be possible to go back to JNCC (Stuart I guess) and find out what permissions this addin needs and perhaps why the latest version needs admin rights to load. This addin will be needed for the Natural England MOA and we will need the latest version which handles sites properly. JNCC should either support it or include support in the Recorder support contract.

Graham Hawker
Thames Valley Environmental Records Centre

10

Re: Error installing NBN Exchange Addin

JNCC now intend to give us the source code for this add-in. When we have it we should be able to resolve this problem.

Sally Rankin, JNCC Recorder Approved Expert
E-mail: s.rankin@btinternet.com
Telephone: 01491 578633
Mobile: 07941 207687

11

Re: Error installing NBN Exchange Addin

I can't install the add-in at all.  I can only get as far as the addins configuration dialog box.  When I click the Install button I get an unhandled error (see error report below).

I did have the add-in installed in the past, but we have just been upgraded to to Windows 7 & Office 2010

Cheers
Ellie

date/time         : 2013-09-06, 14:07:10, 84ms
computer name     : DBRCPC002
user name         : Administrator <admin>
registered owner  : DWTAdmin
operating system  : Windows 7 x64 Service Pack 1 build 7601
system language   : English
system up time    : 16 minutes 51 seconds
program up time   : 40 seconds
processors        : 2x Pentium(R) Dual-Core CPU E5400 @ 2.70GHz
physical memory   : 1056/2013 MB (free/total)
free disk space   : (C:) 244.69 GB (N:) 187.48 GB
display mode      : 1280x1024, 32 bit
process id        : $f00
allocated memory  : 46.31 MB
command line      : RecorderApp.exe /65956
executable        : RecorderApp.exe
exec. date/time   : 2013-02-03 17:20
version           : 6.18.1.260
compiled with     : Delphi 7
madExcept version : 3.0n
callstack crc     : $4e188f1d, $93b73c46, $93b73c46
exception number  : 1
exception class   : EOleSysError
exception message : The class is not configured to support Elevated activation.

main thread ($9b0):
005265ac RecorderApp.exe ComObj                   OleError
005265c4 RecorderApp.exe ComObj                   OleCheck
0093ace5 RecorderApp.exe PrivilegedComObj 166  +9 CreateComObjectAsAdmin
0093c167 RecorderApp.exe AddIn            481  +1 TdlgAddIn.CreateAddInInstaller
0093b22d RecorderApp.exe AddIn            207  +1 TdlgAddIn.bbInstallClick
004dd2c8 RecorderApp.exe Controls                 TControl.Click
004d23d0 RecorderApp.exe StdCtrls                 TButton.Click
00499075 RecorderApp.exe Buttons                  TBitBtn.Click
004d24c4 RecorderApp.exe StdCtrls                 TButton.CNCommand
004dd130 RecorderApp.exe Controls                 TControl.WndProc
004e018f RecorderApp.exe Controls                 TWinControl.WndProc
004d2294 RecorderApp.exe StdCtrls                 TButtonControl.WndProc
004dcf00 RecorderApp.exe Controls                 TControl.Perform
004e02c7 RecorderApp.exe Controls                 DoControlMsg
004e091f RecorderApp.exe Controls                 TWinControl.WMCommand
004f9c0c RecorderApp.exe Forms                    TCustomForm.WMCommand
004dd130 RecorderApp.exe Controls                 TControl.WndProc
004e018f RecorderApp.exe Controls                 TWinControl.WndProc
004f7c5d RecorderApp.exe Forms                    TCustomForm.WndProc
00430c3c RecorderApp.exe Classes                  StdWndProc
004dfe0c RecorderApp.exe Controls                 TWinControl.MainWndProc
00430c3c RecorderApp.exe Classes                  StdWndProc
774296c0 user32.dll                               SendMessageW
77437945 user32.dll                               CallWindowProcA
004e0273 RecorderApp.exe Controls                 TWinControl.DefaultHandler
004dd6d0 RecorderApp.exe Controls                 TControl.WMLButtonUp
004dd130 RecorderApp.exe Controls                 TControl.WndProc
004e018f RecorderApp.exe Controls                 TWinControl.WndProc
004d2294 RecorderApp.exe StdCtrls                 TButtonControl.WndProc
004dfe0c RecorderApp.exe Controls                 TWinControl.MainWndProc
00430c3c RecorderApp.exe Classes                  StdWndProc
77427bc5 user32.dll                               DispatchMessageA
004fe2fb RecorderApp.exe Forms                    TApplication.ProcessMessage
004fe332 RecorderApp.exe Forms                    TApplication.HandleMessage
004fae41 RecorderApp.exe Forms                    TCustomForm.ShowModal
00a62f06 RecorderApp.exe FormActions      832  +3 TdmFormActions.actConfigAddInExecute
0042ff87 RecorderApp.exe Classes                  TBasicAction.Execute
004e8581 RecorderApp.exe ActnList                 TContainedAction.Execute
004e9223 RecorderApp.exe ActnList                 TCustomAction.Execute
0042fe5b RecorderApp.exe Classes                  TBasicActionLink.Execute
004eed3f RecorderApp.exe Menus                    TMenuItem.Click
004efff3 RecorderApp.exe Menus                    TMenu.DispatchCommand
004f0daa RecorderApp.exe Menus                    TPopupList.WndProc
004dfe0c RecorderApp.exe Controls                 TWinControl.MainWndProc
004f0cf9 RecorderApp.exe Menus                    TPopupList.MainWndProc
00430c3c RecorderApp.exe Classes                  StdWndProc
77427bc5 user32.dll                               DispatchMessageA
004fe2fb RecorderApp.exe Forms                    TApplication.ProcessMessage
004fe332 RecorderApp.exe Forms                    TApplication.HandleMessage
004fe562 RecorderApp.exe Forms                    TApplication.Run
00a8edc4 RecorderApp.exe RecorderApp      414 +79 initialization
772033a8 kernel32.dll                             BaseThreadInitThunk

thread $b48:
77db0136 ntdll.dll                 NtWaitForMultipleObjects
758515e3 KERNELBASE.dll            WaitForMultipleObjectsEx
77201a27 kernel32.dll              WaitForMultipleObjectsEx
77430864 user32.dll                MsgWaitForMultipleObjectsEx
77430b64 user32.dll                MsgWaitForMultipleObjects
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
772033a8 kernel32.dll              BaseThreadInitThunk
>> created by main thread ($9b0) at:
772034d0 kernel32.dll              CreateThread

thread $f24:
77db1f1f ntdll.dll     NtWaitForWorkViaWorkerFactory
772033a8 kernel32.dll  BaseThreadInitThunk

thread $fc:
77db0136 ntdll.dll     NtWaitForMultipleObjects
772033a8 kernel32.dll  BaseThreadInitThunk

thread $e60:
77db1f1f ntdll.dll     NtWaitForWorkViaWorkerFactory
772033a8 kernel32.dll  BaseThreadInitThunk

thread $1314:
77dafd6a ntdll.dll                 NtDelayExecution
75853bc2 KERNELBASE.dll            SleepEx
75854493 KERNELBASE.dll            Sleep
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
772033a8 kernel32.dll              BaseThreadInitThunk
>> created by main thread ($9b0) at:
772034d0 kernel32.dll              CreateThread

thread $1378:
77db0136 ntdll.dll                 NtWaitForMultipleObjects
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
772033a8 kernel32.dll              BaseThreadInitThunk
>> created by main thread ($9b0) at:
772034d0 kernel32.dll              CreateThread

thread $518:
77daf8aa ntdll.dll                 NtWaitForSingleObject
75851497 KERNELBASE.dll            WaitForSingleObjectEx
7720118f kernel32.dll              WaitForSingleObjectEx
77201143 kernel32.dll              WaitForSingleObject
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
772033a8 kernel32.dll              BaseThreadInitThunk
>> created by main thread ($9b0) at:
772034d0 kernel32.dll              CreateThread

thread $bbc:
77db1f1f ntdll.dll     NtWaitForWorkViaWorkerFactory
772033a8 kernel32.dll  BaseThreadInitThunk

modules:
00230000 C4DLL.DLL              1.0.0.1            N:\Recorder 6 Server
002a0000 MS5User.Dll            5.0.0.4            N:\Recorder 6 Server
00400000 RecorderApp.exe        6.18.1.260         N:\Recorder 6 Server
00d70000 ms5cnv.dll             5.0.0.10           N:\Recorder 6 Server
06ee0000 SHOWUN~1.OCX           6.0.0.13           N:\RECORD~2\Addins
07be0000 STDVAL~1.DLL           6.15.1.230         N:\RECORD~2\Addins
10000000 MS5.Dll                5.0.0.12           N:\Recorder 6 Server
69b10000 msxml4.dll             4.20.9876.0        c:\windows\SysWOW64
70900000 GrooveIntlResource.dll 14.0.6009.1000     C:\PROGRA~2\MICROS~1\Office14\1033
71170000 office.odf             14.0.6024.1000     C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE14\Cultures
71590000 GROOVEEX.DLL           14.0.6126.5000     C:\PROGRA~2\MICROS~1\Office14
71d20000 MSVCP90.dll            9.0.30729.4940     C:\windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742
71db0000 WindowsCodecs.dll      6.2.9200.16583     C:\windows\system32
71f20000 EhStorShell.dll        6.1.7600.16385     C:\windows\system32
71f70000 ATL90.DLL              9.0.30729.4148     C:\windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.4148_none_51ca66a2bbe76806
71fa0000 msadcer.dll            6.1.7600.16385     C:\Program Files (x86)\Common Files\System\msadc
71fb0000 msadce.dll             6.1.7601.17514     C:\Program Files (x86)\Common Files\System\msadc
72040000 SQLOLEDB.RLL           6.1.7600.16385     C:\Program Files (x86)\Common Files\System\Ole DB
72050000 ncrypt.dll             6.1.7601.18007     C:\windows\system32
72090000 schannel.dll           6.1.7601.17940     C:\windows\SysWOW64
720d0000 cryptdll.dll           6.1.7600.16385     C:\windows\system32
720f0000 msv1_0.DLL             6.1.7601.17514     C:\windows\SysWOW64
72140000 credssp.dll            6.1.7601.17514     C:\windows\system32
72150000 DBNETLIB.DLL           6.1.7600.16385     C:\windows\system32
72180000 sqloledb.dll           6.1.7601.17514     C:\Program Files (x86)\Common Files\System\Ole DB
72270000 bcryptprimitives.dll   6.1.7600.16385     C:\windows\SysWOW64
722b0000 comsvcs.dll            2001.12.8530.16385 C:\windows\system32
723f0000 oledb32.dll            6.1.7601.17514     C:\Program Files (x86)\Common Files\System\Ole DB
724d0000 wkscli.dll             6.1.7601.17514     C:\windows\system32
724e0000 srvcli.dll             6.1.7601.17514     C:\windows\system32
72500000 netutils.dll           6.1.7601.17514     C:\windows\system32
72510000 NETAPI32.dll           6.1.7601.17887     C:\windows\system32
72530000 MSDATL3.dll            6.1.7600.16385     C:\Program Files (x86)\Common Files\System\Ole DB
72550000 ATL.DLL                3.5.2284.0         C:\windows\system32
72570000 OLEDB32R.DLL           6.1.7600.16385     C:\Program Files (x86)\Common Files\System\Ole DB
72590000 gdiplus.dll            6.1.7601.18120     C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36
72720000 security.dll           6.1.7600.16385     C:\windows\system32
72730000 msado15.dll            6.1.7601.17857     C:\Program Files (x86)\Common Files\System\ado
72830000 PROPSYS.dll            7.0.7601.17514     C:\windows\system32
72af0000 netbios.dll            6.1.7600.16385     C:\windows\system32
72b00000 bcrypt.dll             6.1.7600.16385     C:\windows\system32
72b20000 MSDART.DLL             6.1.7600.16385     C:\windows\system32
72b40000 DAVHLPR.dll            6.1.7600.16385     C:\windows\System32
72b50000 SXS.DLL                6.1.7601.17514     C:\windows\system32
72bb0000 odbcint.dll            6.1.7600.16385     C:\windows\system32
72bf0000 HHCtrl.ocx             6.1.7600.16385     C:\windows\system32
72c80000 odbc32.dll             6.1.7601.17514     C:\windows\system32
72e40000 davclnt.dll            6.1.7601.17514     C:\windows\System32
72e80000 ntlanman.dll           6.1.7601.17514     C:\windows\System32
72ea0000 drprov.dll             6.1.7600.16385     C:\windows\System32
72eb0000 slc.dll                6.1.7600.16385     C:\windows\system32
72ec0000 ntshrui.dll            6.1.7601.17755     C:\windows\system32
72f40000 Comctl32.dll           6.10.7601.17514    C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2
730e0000 mpr.dll                6.1.7600.16385     C:\windows\system32
73100000 WINSTA.dll             6.1.7601.17514     C:\windows\System32
73170000 olepro32.dll           6.1.7601.17514     C:\windows\system32
73190000 SHFolder.dll           6.1.7600.16385     C:\windows\system32
731a0000 wsock32.dll            6.1.7600.16385     C:\windows\system32
73200000 uxtheme.dll            6.1.7600.16385     C:\windows\system32
73280000 comctl32.dll           5.82.7601.17514    C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af
736b0000 winspool.drv           6.1.7601.17514     C:\windows\system32
738c0000 cscapi.dll             6.1.7601.17514     C:\windows\system32
738e0000 dwmapi.dll             6.1.7600.16385     C:\windows\system32
73900000 winmm.dll              6.1.7601.17514     C:\windows\system32
73a40000 fwpuclnt.dll           6.1.7601.17514     C:\windows\System32
73a80000 rasadhlp.dll           6.1.7600.16385     C:\windows\system32
73a90000 ntdsapi.dll            6.1.7600.16385     C:\windows\system32
73b60000 DNSAPI.dll             6.1.7601.17570     C:\windows\system32
73bb0000 wship6.dll             6.1.7600.16385     C:\windows\System32
73bc0000 wshtcpip.dll           6.1.7600.16385     C:\windows\System32
73bd0000 mswsock.dll            6.1.7601.17514     C:\windows\system32
73c10000 RpcRtRemote.dll        6.1.7601.17514     C:\windows\system32
74940000 rsaenh.dll             6.1.7600.16385     C:\windows\system32
74980000 CRYPTSP.dll            6.1.7600.16385     C:\windows\system32
74a20000 apphelp.dll            6.1.7601.17514     C:\windows\system32
74ee0000 SECUR32.DLL            6.1.7601.17940     C:\windows\system32
75320000 version.dll            6.1.7600.16385     C:\windows\system32
75330000 WINNSI.DLL             6.1.7600.16385     C:\windows\system32
75340000 IPHLPAPI.DLL           6.1.7601.17514     C:\windows\system32
75650000 MSVCR90.dll            9.0.30729.4940     C:\windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742
757d0000 CRYPTBASE.dll          6.1.7600.16385     C:\windows\syswow64
757e0000 SspiCli.dll            6.1.7601.17940     C:\windows\syswow64
75840000 KERNELBASE.dll         6.1.7601.18015     C:\windows\syswow64
758c0000 CLBCatQ.DLL            2001.12.8530.16385 C:\windows\syswow64
75950000 ole32.dll              6.1.7601.17514     C:\windows\syswow64
75ab0000 SETUPAPI.dll           6.1.7601.17514     C:\windows\syswow64
75c50000 USP10.dll              1.626.7601.18009   C:\windows\syswow64
75f00000 LPK.dll                6.1.7600.16385     C:\windows\syswow64
75f10000 GDI32.dll              6.1.7601.17514     C:\windows\syswow64
76010000 MSCTF.dll              6.1.7600.16385     C:\windows\syswow64
760e0000 ADVAPI32.dll           6.1.7601.17514     C:\windows\syswow64
76190000 DEVOBJ.dll             6.1.7601.17621     C:\windows\syswow64
762e0000 RPCRT4.dll             6.1.7601.18205     C:\windows\syswow64
763d0000 IMM32.DLL              6.1.7601.17514     C:\windows\system32
76430000 SHLWAPI.dll            6.1.7601.17514     C:\windows\syswow64
764a0000 shell32.dll            6.1.7601.18103     C:\windows\syswow64
77120000 CFGMGR32.dll           6.1.7601.17621     C:\windows\syswow64
77150000 MSASN1.dll             6.1.7601.17514     C:\windows\syswow64
77160000 oleaut32.dll           6.1.7601.17676     C:\windows\syswow64
771f0000 kernel32.dll           6.1.7601.18015     C:\windows\syswow64
77390000 sechost.dll            6.1.7600.16385     C:\windows\SysWOW64
77410000 user32.dll             6.1.7601.17514     C:\windows\syswow64
77510000 msvcrt.dll             7.0.7601.17744     C:\windows\syswow64
775d0000 comdlg32.dll           6.1.7601.17514     C:\windows\syswow64
77650000 CRYPT32.dll            6.1.7601.18205     C:\windows\syswow64
77780000 NSI.dll                6.1.7600.16385     C:\windows\syswow64
77950000 WS2_32.dll             6.1.7601.17514     C:\windows\syswow64
77d90000 ntdll.dll              6.1.7601.17725     C:\windows\SysWOW64

processes:
0000 Idle                        0 0   0
0004 System                      0 0   0
0114 smss.exe                    0 0   0
014c avgrsa.exe                  0 0   0
0178 avgcsrva.exe                0 0   0
0244 csrss.exe                   0 0   0
027c wininit.exe                 0 0   0
02d0 services.exe                0 0   0
02f0 lsass.exe                   0 0   0
02f8 lsm.exe                     0 0   0
0364 svchost.exe                 0 0   0
03b0 svchost.exe                 0 0   0
03f0 svchost.exe                 0 0   0
0250 svchost.exe                 0 0   0
0218 svchost.exe                 0 0   0
03a0 svchost.exe                 0 0   0
0438 audiodg.exe                 0 0   0
045c svchost.exe                 0 0   0
04f4 svchost.exe                 0 0   0
0578 spoolsv.exe                 0 0   0
05a0 svchost.exe                 0 0   0
060c armsvc.exe                  0 0   0
0624 avgidsagent.exe             0 0   0
065c avgwdsvc.exe                0 0   0
0688 svchost.exe                 0 0   0
06bc LSSrvc.exe                  0 0   0
0734 winvnc.exe                  0 0   0
08c0 svchost.exe                 0 0   0
0934 avgnsa.exe                  0 0   0
0a68 WUDFHost.exe                0 0   0
0a98 avgcsrva.exe                0 0   0
08a4 GoogleCrashHandler.exe      0 0   0
05e0 GoogleCrashHandler64.exe    0 0   0
0e90 SearchIndexer.exe           0 0   0
0dcc OSPPSVC.EXE                 0 0   0
0aec taskeng.exe                 0 0   0
10b4 SearchFilterHost.exe        0 0   0   idle
0c88 csrss.exe                   1 0   0
07d8 winlogon.exe                1 0   0
0cdc winvnc.exe                  1 0   0
0c2c taskhost.exe                1 14  16  normal
13f8 dwm.exe                     1 16  2   high
03b8 explorer.exe                1 269 197 normal
11ac igfxtray.exe                1 12  5   normal
1214 hkcmd.exe                   1 9   16  normal
0d38 igfxpers.exe                1 9   4   normal
0ae0 LightScribeControlPanel.exe 1 51  23  normal C:\Program Files (x86)\Common Files\LightScribe
1394 jusched.exe                 1 9   2   normal C:\Program Files (x86)\Common Files\Java\Java Update
029c avgui.exe                   1 110 55  normal C:\Program Files (x86)\AVG\AVG2013
0588 acrotray.exe                1 53  14  normal C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat
11cc Acrobat_sl.exe              1 9   4   normal C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat
0fe4 SearchProtocolHost.exe      1 4   7   idle
0f00 RecorderApp.exe             1 203 100 normal N:\Recorder 6 Server
120c wuauclt.exe                 1 12  5   normal

hardware:
+ Computer
  - ACPI x64-based PC
+ Disk drives
  - Multi Flash Reader USB Device
  - WDC WD3200AAJS-60Z0A0 ATA Device
+ Display adapters
  - Intel(R) G41 Express Chipset (driver 8.15.10.2202)
+ DVD/CD-ROM drives
  - hp DVD A  DH16AAL ATA Device
+ Human Interface Devices
  - USB Input Device
  - USB Input Device
+ IDE ATA/ATAPI controllers
  - ATA Channel 0
  - ATA Channel 0
  - ATA Channel 1
  - ATA Channel 1
  - Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
  - Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
+ Keyboards
  - HID Keyboard Device
+ Mice and other pointing devices
  - HID-compliant mouse
+ Monitors
  - Generic PnP Monitor
+ Network adapters
  - Realtek PCIe FE Family Controller (driver 7.46.610.2011)
+ Portable Devices
  - E:\
+ Processors
  - Pentium(R) Dual-Core  CPU      E5400  @ 2.70GHz
  - Pentium(R) Dual-Core  CPU      E5400  @ 2.70GHz
+ Sound, video and game controllers
  - High Definition Audio Device
+ Storage volume shadow copies
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
+ System devices
  - ACPI Fixed Feature Button
  - ACPI Power Button
  - Composite Bus Enumerator
  - Direct memory access controller
  - File as Volume Driver
  - High Definition Audio Controller
  - High precision event timer
  - Intel(R) 4 Series Chipset Processor to I/O Controller - 2E30
  - Intel(R) 82801 PCI Bridge - 244E
  - Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0
  - Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D2
  - Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
  - Intel(R) 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8
  - Intel(R) 82802 Firmware Hub Device
  - Microsoft ACPI-Compliant System
  - Microsoft System Management BIOS Driver
  - Microsoft Virtual Drive Enumerator Driver
  - Motherboard resources
  - Motherboard resources
  - Motherboard resources
  - Motherboard resources
  - Motherboard resources
  - Numeric data processor
  - PCI bus
  - Plug and Play Software Device Enumerator
  - Programmable interrupt controller
  - Remote Desktop Device Redirector Bus
  - System board
  - System board
  - System CMOS/real time clock
  - System speaker
  - System timer
  - Terminal Server Keyboard Driver
  - Terminal Server Mouse Driver
  - UMBus Enumerator
  - UMBus Enumerator
  - UMBus Root Bus Enumerator
  - Volume Manager
+ Universal Serial Bus controllers
  - Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
  - Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
  - Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
  - Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
  - Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
  - USB Mass Storage Device
  - USB Root Hub
  - USB Root Hub
  - USB Root Hub
  - USB Root Hub
  - USB Root Hub

Eleanor Knott
Devon Biodiversity Records Centre

12

Re: Error installing NBN Exchange Addin

Were you logged onto your PC as an administrator and running Recorder 6 as an administrator as per http://forums.nbn.org.uk/viewtopic.php?pid=17995#p17995 ? To run Recorder 6 itself as an administrator, right click the icon and select ‘Run as administrator’.

Sally Rankin, JNCC Recorder Approved Expert
E-mail: s.rankin@btinternet.com
Telephone: 01491 578633
Mobile: 07941 207687

13

Re: Error installing NBN Exchange Addin

I've just tried logging on as an administrator, and running Recorder 6 as an administrator, but I got the same error message.

Ellie

Eleanor Knott
Devon Biodiversity Records Centre

14

Re: Error installing NBN Exchange Addin

sallyrankin wrote:

JNCC now intend to give us the source code for this add-in. When we have it we should be able to resolve this problem.

Thanks Sally that's really good news.

Graham Hawker
Thames Valley Environmental Records Centre

15

Re: Error installing NBN Exchange Addin

Ellie, John van Breda has suggested you try turning off User Account Control (Control Panel > User Accounts > Change User Account Control Settings) just temporarily, then start Recorder 6 as admin and install the add-in. He says ‘once installed it should be OK to turn it back on again’.

Sally Rankin, JNCC Recorder Approved Expert
E-mail: s.rankin@btinternet.com
Telephone: 01491 578633
Mobile: 07941 207687

16

Re: Error installing NBN Exchange Addin

Hi Sally, I've just tried John's suggestion - same error message. :(

Ellie

Eleanor Knott
Devon Biodiversity Records Centre

17

Re: Error installing NBN Exchange Addin

Hi Ellie
Can you confirm that you are able to install other addins OK on this machine? If so then it looks like I'll need to get the source code from JNCC before I can find out any more.
Best wishes
John

John van Breda
Biodiverse IT

18

Re: Error installing NBN Exchange Addin

Two things on this:

We could do with a working NBN Exchange addin in November so we can start extracting data for the Natural England MOA.

When we had the latest version installed and it failed to load the import wizard would crash Recorder when it imported data into the dummy database before doing the "do import". All we got was a windows error - the "there is a problem with this program and it needs to close" very un-useful message rather than a typical recorder crash. I replaced the ocx with an older version and it now works fine again.

Graham Hawker
Thames Valley Environmental Records Centre

19

Re: Error installing NBN Exchange Addin

Hi John

Sorry for the delay in replying, I've been on leave for the last two weeks.

I used to be able to install add-ins; the problem started when all of our computers were upgraded to Windows 7.  We cannot install any add-ins on any of the computers running Recorder now, so it must be something to do with the re-installation of Recorder, rather than this particular add-in.  I go to the Tools menu, choose Install, then Add-in Module.  When I click the Install button it should let me browse to the relevant file, but instead I get the error message.

Every else seems to be working OK on Recorder, though we had a lot of problems when it was installed, as some days it would work, but other days it would refuse to open, claiming that it could not find the server.  Our IT officer hates it!

Ellie

Eleanor Knott
Devon Biodiversity Records Centre

20

Re: Error installing NBN Exchange Addin

Please see topic 

http://forums.nbn.org.uk/viewtopic.php?id=4836

Mike Weideli
Littlefield Consultancy - IT Consultants

21

Re: Error installing NBN Exchange Addin

For info, I've just exported without error a survey with 314,000 records in 2 hours using the new NBN Exchange Addin. Latest RC and dictionary.

Les Evans-Hill
Senior Data Manager, National Moth Recording Scheme