Re: Upgrading to Recorder 6.13 in Citrix environment-problems
Hi Mick,
The first problem (hanging on the splash screen after displaying the Upgrading Recorder 6 message) indicates that the local user registry settings for Recorder (in HKEY_CURRENT_USER\Software\Dorset Software\Recorder 6) are not correct so Recorder is attempting to repair them when it is started. This could be a consequence of your latter comment about running the Workstation install then rebooting before MDAC was installed. What I don’t understand from your message is that presumably you had Recorder 6.9.3 up and running fine beforehand, so running the Workstation install was unnecessary. Also running the server database installation items as mentioned in your points would not be required. All you would have needed to do is run the Upgrade kit once from a single client machine with rights to update the server folder. Then there should not have been any issues with the registry. It sounds from your notes as if you are attempting a re-install onto Citrix rather than just an upgrade?
After running the RecorderApp.exe file, have you tried looking in the Windows Event Log (the Application Event Log)? See Control Panel\Administrative Tools\Event Viewer
Cheers,
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