Topic: Unable to run Dictionary Upgrade on W10 workstation on network.
On our R6 network we used until very recently laptops with W7 installed, connecting to the database on a remote server. We have now received new machines with W10 installed. R6 was installed by our IT staff on the new machines using files downloaded from the R6 website.
Today I tried to run a Dictionary Upgrade from 48 to 4E, having previously downloaded the Upgrade Kit and the necessary files from the R6 site.
On clicking on the Upgrade.exe file in the Upgrade Kit we received a window with "Do you want to allow....." message – see attached screenshot screenshot. User name and password were entered but we received another message "Recorder is not correctly installed on this machine - see screenshot. We did not receive the expected Upgrade window into which our IT would have to put in their SQL password.
In order to run the upgrade I had to use the old W7 machine to run the upgrade – all was successful.
Any ideas as to what checks I can carry out and advise our IT? The Application File list of items looks identical, as I thought that the new installation on the W10 machine may be missing an item in RecorderAppFiles. In all other respects R6 runs perfectly on the W10 installation.
Coleoptera recorder for YNU