1

Topic: R6 startup error

I haven't posted a message for ages as all has been working well... until today. I wished to delete a record and so tried to start R6 in the usual way but I got an error message (attached). The crucial part, for me, is:

The Error Path setting is missing or incorrect. Recorder is not installed properly and cannot start.

This is a puzzle as it was installed over two years ago, has worked well in the interim, but today won't start. As far as I am aware I have made no changes to my computer that would have caused this. Can someone please help me to get it going again?

Thanks in anticipation, Ian

Ian M Spence
Bird Recorder for VCs Denbighshire and Flintshire

2

Re: R6 startup error

Something  has messed up your registry, or a file path has accidentally been change. Recorder will not have changed either of these things.

Are you comfortable accessing the registry ?  If so look in HKEY CuRRENT USER/Software/Dorset Software/Recorder 6/ Setting. Here (on the right hand side) you should  be able to see what the 'Error File Path ' is set to. Make sure you have this folder and that you can add files to it and modify them. Quickest way to check this is to open a  new text files (Notepad) in this folder and see if this works and you can edit  the files. Default for error files is C:\Users\Public\Documents\Recorder 6\User Files\Errors\.  Report back what you find so I can advise further.

If you are concerned about the registry then let me know and I will be more specific or talk you through the checks.

Let me know your Operating System and whether your  system is 32 or 64 bit  as this will help with further instructions.

Mike Weideli
Littlefield Consultancy - IT Consultants

3

Re: R6 startup error

Hi Mike

Many thanks for your reply. I looked at the HKEY path you gave and under 'Setting' there was no 'Error File Path' so I used Edit, New, Key to add it (it looks like a folder in Windows Explorer). I tried to use Save As in Notepad to save a file to that new Key but was unable to do so as Notepad would not accept the path HKEY CURRENT USER/Softwrae/etc as a file location and deleted it.

In the picture I attached to my first file there is the following line: Windows 7 x64 Service Pack 1 build 7601. I assume that means my Windows 7 is 64bit.

Should I have added the 'Error File Path' key as I did?
How do I get files from Notepad to save to it?
I tried to save the file as HKEY CURRENT USER etc with both \ and / as separators and neither version was accepted as a valid path.

What do I try to do next, please?

I look forward to hearing from you.

All the best, Ian

4

Re: R6 startup error

You should be able to add it directly in the registry. Find settings and  right click on it (on the word settings) . Choose 'new string value'.  This will create an entry which you must name 'Error Path'.  Right click on this new entry and you will  have a window which allows you to enter a file path. It doesn't matter where it goes as long it is a valid path. Default is normally C:\Users\Public\Documents\Recorder 6\Errors\   If you right click on Report Path and choose modify you can copy the entry from here (use Cancel to avoid change this ). Then paste it into the Error Path path and modify the end to read \Errors\ . Click OK to save.

Assuming nothing else has gone this should fix things.

Mike Weideli
Littlefield Consultancy - IT Consultants

5

Re: R6 startup error

Hi Mike

When I tried as you suggested I got the message that 'Error Path' existed. I scrolled up to it and found the path was not as you quoted in that it missed the \User Files before the last \Errors\. I added the User Files part then closed down and rebooted. When I restarted I still get the same message when I try to start R6.

To show you the state of the Registry now, I have attached a screen shot. I think all is as you have suggested to me. No I can't find an option to attach a picture and I have not been able to copy and paste the screenshot... The entry says:

Error Path       REG_SZ       C:\Users|Public\Documents\Recorder 6\User Files\Errors\

Should the User Files bit be there? Also, if the Error Path exists in Settings why is R6 saying it is not there?

I look forward to hearing from you.

Thanks, Ian

6

Re: R6 startup error

Is the folder there ?  Navigate to C:\Users\Public\Public Documents\Recorder 6 and see if the folder Errors exists. If not create it.  R6 may have changed  the Registry if it couldn't find it so this may need checking again.

Mike Weideli
Littlefield Consultancy - IT Consultants

7

Re: R6 startup error

Hi Mike

I looked at C:\Users\Public\Public Documents\ and there wasn't a Recorder 6 folder (nor was there a \User Files\ folder), so I added a Recorder 6 folder and then an Errors subfolder.

That meant the path to the Errors folder was different to that in the Registry as it had a \User Files\ before the Recorder 6. I took out the \User Files bit in the registry and rebooted. R6 still won't start.

So, do I need to modify the location of the Errors folder to be in:

C:\Users\Public\Public Documents\User Files\Recorder 6\Errors\

and then make that same path again in the Registry?

I look forward to hearing from you.

Thanks, Ian

8

Re: R6 startup error

There should be a folder which corresponds with the registry entry. Where it varies depending when R6 was installed, but it doesn't matter as long as they are in step. I would suggest C:\Users\Public\Documents\Recorder 6\Errors\ as the registry entry.

However for some Microsoft reason  to navigate to this you need to go through 

C:\Users\Public\Public Documents\Recorder 6\

Mike Weideli
Littlefield Consultancy - IT Consultants

9

Re: R6 startup error

Hi Mike

I matched the file paths to what you put in your last post. This time it didn't start but did leave an Error message in the new folder. This time it says:

The External File Path setting is missing or incorrect...

I don't know what it means by the 'External File Path'. Are we nearer to a solution, or are there likely to be more messages as each tweek is done?

I would be very grateful for your suggestion(s).

All the best, Ian


date/time         : 2015-08-24, 14:48:34, 851ms
computer name     : IANDESKTOP-PC
user name         : Ian Desktop
registered owner  : Ian Desktop / Microsoft
operating system  : Windows 7 x64 Service Pack 1 build 7601
system language   : English
system up time    : 2 minutes 48 seconds
program up time   : 471 milliseconds
processors        : 4x Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
physical memory   : 9414/12270 MB (free/total)
free disk space   : (C:) 1519.63 GB
display mode      : 1920x1080, 32 bit
process id        : $2324
allocated memory  : 27.14 MB
command line      : RecorderApp.exe /66744
executable        : RecorderApp.exe
exec. date/time   : 2012-12-17 15:41
version           : 6.18.1.259
compiled with     : Delphi 7
madExcept version : 3.0n
callstack crc     : $18fd5c47, $555d089a, $555d089a
exception number  : 1
exception class   : EApplicationSettingsError
exception message : The External File Path setting is missing or incorrect. Recorder is not installed properly and cannot start.

main thread ($2278):
00a77581 RecorderApp.exe ApplicationSettings 3838  +25 TApplicationSettings.FindRegPath
00a6c41b RecorderApp.exe ApplicationSettings  970 +110 TApplicationSettings.ReadRegistrySettings
00a6b582 RecorderApp.exe ApplicationSettings  730  +16 TApplicationSettings.Create
00a8ea4c RecorderApp.exe RecorderApp          360  +25 initialization
752d3368 kernel32.dll                                  BaseThreadInitThunk

thread $2304:
771f0196 ntdll.dll                 NtWaitForMultipleObjects
768a15f1 KERNELBASE.dll            WaitForMultipleObjectsEx
752d19f3 kernel32.dll              WaitForMultipleObjectsEx
74bd0864 user32.dll                MsgWaitForMultipleObjectsEx
74bd0b64 user32.dll                MsgWaitForMultipleObjects
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
752d3368 kernel32.dll              BaseThreadInitThunk
>> created by main thread ($2278) at:
752d3490 kernel32.dll              CreateThread

thread $2328:
771f0196 ntdll.dll     NtWaitForMultipleObjects
752d3368 kernel32.dll  BaseThreadInitThunk

thread $2274:
771f1f7f ntdll.dll     NtWaitForWorkViaWorkerFactory
752d3368 kernel32.dll  BaseThreadInitThunk

thread $db4:
771f1f7f ntdll.dll     NtWaitForWorkViaWorkerFactory
752d3368 kernel32.dll  BaseThreadInitThunk

thread $1a88:
771efdca ntdll.dll                 NtDelayExecution
768a3bd5 KERNELBASE.dll            SleepEx
768a44a6 KERNELBASE.dll            Sleep
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
752d3368 kernel32.dll              BaseThreadInitThunk
>> created by main thread ($2278) at:
752d3490 kernel32.dll              CreateThread

modules:
002c0000 C4DLL.DLL       1.0.0.1            C:\Recorder6
00330000 MS5User.Dll     5.0.0.4            C:\Recorder6
00400000 RecorderApp.exe 6.18.1.259         C:\Recorder6
00d70000 ms5cnv.dll      5.0.0.10           C:\Recorder6
10000000 MS5.Dll         5.0.0.12           C:\Recorder6
61a60000 odbc32.dll      6.1.7601.17514     C:\Windows\system32
670c0000 comctl32.dll    5.82.7601.18837    C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc
67920000 olepro32.dll    6.1.7601.17514     C:\Windows\system32
69710000 odbcint.dll     6.1.7600.16385     C:\Windows\system32
6da60000 SHFolder.dll    6.1.7600.16385     C:\Windows\system32
6e2d0000 uxtheme.dll     6.1.7600.16385     C:\Windows\system32
6e350000 gdiplus.dll     6.1.7601.18946     C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18946_none_72d45ee78666ea32
6ebd0000 dwmapi.dll      6.1.7601.18796     C:\Windows\system32
6f580000 mpr.dll         6.1.7600.16385     C:\Windows\system32
70990000 wsock32.dll     6.1.7600.16385     C:\Windows\system32
70e80000 RpcRtRemote.dll 6.1.7601.17514     C:\Windows\system32
714f0000 rsaenh.dll      6.1.7600.16385     C:\Windows\system32
71530000 CRYPTSP.dll     6.1.7601.18741     C:\Windows\system32
739e0000 SXS.DLL         6.1.7601.17514     C:\Windows\system32
73b70000 HHCtrl.ocx      6.1.7600.16385     C:\Windows\system32
74930000 winmm.dll       6.1.7601.17514     C:\Windows\system32
749f0000 winspool.drv    6.1.7601.17514     C:\Windows\system32
74a60000 version.dll     6.1.7600.16385     C:\Windows\system32
74b30000 CRYPTBASE.dll   6.1.7601.18933     C:\Windows\syswow64
74b40000 SspiCli.dll     6.1.7601.18933     C:\Windows\syswow64
74bb0000 user32.dll      6.1.7601.17514     C:\Windows\syswow64
74cd0000 comdlg32.dll    6.1.7601.17514     C:\Windows\syswow64
74d60000 RPCRT4.dll      6.1.7601.18933     C:\Windows\syswow64
74f40000 WS2_32.dll      6.1.7601.17514     C:\Windows\syswow64
752c0000 kernel32.dll    6.1.7601.18933     C:\Windows\syswow64
75430000 IMM32.DLL       6.1.7601.17514     C:\Windows\system32
75490000 oleaut32.dll    6.1.7601.18679     C:\Windows\syswow64
75520000 SHLWAPI.dll     6.1.7601.17514     C:\Windows\syswow64
75580000 shell32.dll     6.1.7601.18918     C:\Windows\syswow64
761d0000 MSCTF.dll       6.1.7601.18731     C:\Windows\syswow64
76340000 USP10.dll       1.626.7601.18454   C:\Windows\syswow64
763e0000 CLBCatQ.DLL     2001.12.8530.16385 C:\Windows\syswow64
76470000 ADVAPI32.dll    6.1.7601.18869     C:\Windows\syswow64
76520000 GDI32.dll       6.1.7601.18898     C:\Windows\syswow64
765b0000 msvcrt.dll      7.0.7601.17744     C:\Windows\syswow64
76830000 LPK.dll         6.1.7601.18946     C:\Windows\syswow64
76890000 KERNELBASE.dll  6.1.7601.18933     C:\Windows\syswow64
76b20000 sechost.dll     6.1.7601.18869     C:\Windows\SysWOW64
76c70000 ole32.dll       6.1.7601.18915     C:\Windows\syswow64
771a0000 NSI.dll         6.1.7600.16385     C:\Windows\syswow64
771d0000 ntdll.dll       6.1.7601.18933     C:\Windows\SysWOW64

processes:
0000 Idle                         0 0   0
0004 System                       0 0   0
0178 smss.exe                     0 0   0
01e8 csrss.exe                    0 0   0
0250 csrss.exe                    1 0   0
025c wininit.exe                  0 0   0
02a0 winlogon.exe                 1 0   0
02bc services.exe                 0 0   0
02d4 lsass.exe                    0 0   0
02e0 lsm.exe                      0 0   0
0358 svchost.exe                  0 0   0
03ac svchost.exe                  0 0   0
03e8 atiesrxx.exe                 0 0   0
01ac svchost.exe                  0 0   0
02f8 svchost.exe                  0 0   0
039c svchost.exe                  0 0   0
041c svchost.exe                  0 0   0
043c UMVPFSrv.exe                 0 0   0
049c audiodg.exe                  0 0   0
04c0 CTAudSvc.exe                 0 0   0
04e4 svchost.exe                  0 0   0
054c svchost.exe                  0 0   0
05e4 atieclxx.exe                 1 0   0
0648 spoolsv.exe                  0 0   0
0668 svchost.exe                  0 0   0
06bc ACService.exe                0 0   0
06e8 armsvc.exe                   0 0   0
0724 AppleMobileDeviceService.exe 0 0   0
073c mDNSResponder.exe            0 0   0
0760 SkypeC2CAutoUpdateSvc.exe    0 0   0
0788 SkypeC2CPNRSvc.exe           0 0   0
07b4 officeclicktorun.exe         0 0   0
07f4 svchost.exe                  0 0   0
04fc svchost.exe                  0 0   0
0578 PresentationFontCache.exe    0 0   0
082c ccsvchst.exe                 0 0   0
0850 sqlservr.exe                 0 0   0
0874 NOBuAgent.exe                0 0   0
08c8 ns.exe                       0 0   0
0a6c taskhost.exe                 1 16  16  normal
0aac dwm.exe                      1 16  2   high
0b00 explorer.exe                 1 287 207 normal
0ba4 ns.exe                       1 0   0
0bdc StartManSvc.exe              0 0   0
0c28 taskeng.exe                  0 0   0
0d48 rundll32.exe                 1 15  8   normal
0d58 rundll32.exe                 1 15  8   normal
0da4 RAVCpl64.exe                 1 28  15  normal
0dc0 iTunesHelper.exe             1 10  9   normal
0dd4 MSOSYNC.EXE                  1 60  23  normal C:\Program Files (x86)\Microsoft Office\Office14
0de4 Vid.exe                      1 139 77  normal C:\Program Files (x86)\Logitech\Vid HD
0e00 StikyNot.exe                 1 68  36  normal
0e34 Skype.exe                    1 775 108 normal C:\Program Files (x86)\Skype\Phone
0e44 OneDrive.exe                 1 34  26  normal C:\Users\Ian Desktop\AppData\Local\Microsoft\OneDrive
0f20 svchost.exe                  0 0   0
0f3c SftService.exe               0 0   0
0f58 sqlbrowser.exe               0 0   0
0f80 sqlwriter.exe                0 0   0
0ffc Dropbox.exe                  1 49  45  normal C:\Users\Ian Desktop\AppData\Roaming\Dropbox\bin
0cd4 JustCloud.exe                1 45  115 normal
0e74 IAStorIcon.exe               1 35  14  normal C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology
0df4 ShwiconXP9106.exe            1 16  13  normal C:\Program Files (x86)\Multimedia Card Reader(9106)
0e80 MOM.exe                      1 9   9   normal
0884 accuweather.exe              1 76  28  normal C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather
0d20 winampa.exe                  1 12  4   normal C:\Program Files (x86)\Winamp
102c LWS.exe                      1 37  19  normal C:\Program Files (x86)\Logitech\LWS\Webcam Software
1038 KiesTrayAgent.exe            1 41  12  normal C:\Program Files (x86)\Samsung\Kies
105c CPMonitor.exe                1 19  12  normal C:\Program Files (x86)\Roxio 2010\5.0
10b8 GWX.exe                      1 18  9   normal
1100 RoxioBurnLauncher.exe        1 20  16  normal C:\Program Files (x86)\Roxio 2010\Roxio Burn
1190 rundll32.exe                 1 15  9   normal C:\Windows\SysWOW64
119c ACDaemon.exe                 1 9   6   normal C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin
123c CCC.exe                      1 41  33  normal
12c8 ss_conn_service.exe          0 0   0
12ec GoogleCrashHandler.exe       0 0   0
1308 GoogleCrashHandler64.exe     0 0   0
1020 CSISYNCCLIENT.EXE            1 35  12  normal C:\Program Files\Microsoft Office 15\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE15
1558 Toaster.exe                  1 0   0
1578 DSUpd.exe                    1 0   0
1344 MsoSync.exe                  1 53  22  normal C:\Program Files\Microsoft Office 15\Root\Office15
17f4 svchost.exe                  0 0   0
15d0 SupportAssistAgent.exe       0 0   0
160c CameraHelperShell.exe        1 48  25  normal C:\Program Files (x86)\Logitech\LWS\Webcam Software
10dc ccsvchst.exe                 1 0   0
1798 COCIManager.exe              1 14  15  normal C:\Program Files (x86)\Common Files\Logishrd\LQCVFX
1a90 STService.exe                1 0   0
1b40 WLIDSVC.EXE                  0 0   0
193c WLIDSVCM.EXE                 0 0   0
0b54 WmiPrvSE.exe                 0 0   0
1d38 WmiPrvSE.exe                 0 0   0
1e4c WmiPrvSE.exe                 0 0   0
1ee4 sppsvc.exe                   0 0   0
1f54 SearchIndexer.exe            0 0   0
1f74 iPodService.exe              0 0   0
1cb4 svchost.exe                  0 0   0
10d8 wmpnetwk.exe                 0 0   0
1dfc svchost.exe                  0 0   0
20bc svchost.exe                  0 0   0
22d4 SearchProtocolHost.exe       0 0   0
2350 SearchFilterHost.exe         0 0   0
239c WUDFHost.exe                 0 0   0
16b8 dllhost.exe                  0 0   0
0e3c Recorder.exe                 1 40  22  normal C:\Recorder6
2324 RecorderApp.exe              1 69  39  normal C:\Recorder6

hardware:
+ Computer
  - ACPI x64-based PC
+ Disk drives
  - ARRAY1
  - BUFFALO HD-PCTU3 USB Device
  - Generic- Compact Flash USB Device
  - Generic- MS/MS-Pro USB Device
  - Generic- SD/MMC USB Device
  - Generic- SM/xD-Picture USB Device
+ Display adapters
  - AMD Radeon HD 6600 Series (driver 8.850.0.0)
+ DVD/CD-ROM drives
  - PLDS DVD+-RW DH-16ABS
+ Floppy disk drives
  - NEC USB UF000x USB Device
+ Human Interface Devices
  - HID-compliant consumer control device
  - HID-compliant device
  - HID-compliant device
  - HID-compliant device
  - HID-compliant device
  - HID-compliant device
  - USB Input Device
  - USB Input Device
  - USB Input Device
  - USB Input Device (Logitech Download Assistant) (driver 1.10.77.0)
+ Imaging devices
  - Logitech HD Webcam C270 (driver 13.31.1044.0)
+ Keyboards
  - HID Keyboard Device
  - HID Keyboard Device
+ Mice and other pointing devices
  - HID-compliant mouse
+ Monitors
  - Dell E207WFP (driver 1.0.0.0)
  - Dell ST2420L(HDMI) (driver 1.0.0.0)
+ Network adapters
  - Broadcom NetLink (TM) Gigabit Ethernet (driver 14.2.0.7)
+ Portable Devices
  - E:\
  - G:\
  - H:\
  - I:\
+ Processors
  - Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
  - Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
  - Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
  - Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
+ Sound, video and game controllers
  - Audio Device on High Definition Audio Bus
  - HD Webcam C270 (driver 13.31.1044.0)
  - High Definition Audio Device
  - Intel(R) Display Audio (driver 6.14.0.3074)
  - Sound Blaster X-Fi Xtreme Audio (driver 6.10.0.209)
+ Storage controllers
  - Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller (driver 10.0.0.1046)
+ Storage volume shadow copies
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
+ System devices
  - 2nd generation Intel® Core™ processor family DRAM Controller - 0100 (driver 9.2.0.1011)
  - 2nd generation Intel® Core™ processor family PCI Express Controller - 0101 (driver 9.2.0.1011)
  - ACPI Fixed Feature Button
  - ACPI Power Button
  - Composite Bus Enumerator
  - Dell Diag Control Device (driver 1.1.0.0)
  - Dell System Analyzer Control Device (driver 3.0.1.1)
  - Direct memory access controller
  - File as Volume Driver
  - High Definition Audio Controller
  - High Definition Audio Controller
  - High Definition Audio Controller
  - High precision event timer
  - Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10 (driver 9.2.0.1015)
  - Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12 (driver 9.2.0.1015)
  - Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16 (driver 9.2.0.1015)
  - Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18 (driver 9.2.0.1015)
  - Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 (driver 9.2.0.1011)
  - Intel(R) H67 Express Chipset Family LPC Interface Controller - 1C4A (driver 9.2.0.1015)
  - Intel(R) Management Engine Interface
  - Microsoft ACPI-Compliant System
  - Microsoft System Management BIOS Driver
  - Microsoft Virtual Drive Enumerator Driver
  - Motherboard resources
  - Motherboard resources
  - Motherboard resources
  - Motherboard resources
  - Numeric data processor
  - PCI bus
  - PCI standard PCI-to-PCI bridge
  - PCI standard PCI-to-PCI bridge
  - Plug and Play Software Device Enumerator
  - Programmable interrupt controller
  - Remote Desktop Device Redirector Bus
  - System board
  - System board
  - System board
  - System CMOS/real time clock
  - System speaker
  - System timer
  - Terminal Server Keyboard Driver
  - Terminal Server Mouse Driver
  - UMBus Enumerator
  - UMBus Enumerator
  - UMBus Root Bus Enumerator
  - Virtual PC Host Bus Driver
  - Volume Manager
+ Universal Serial Bus controllers
  - Generic USB Hub
  - Generic USB Hub
  - Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 (driver 9.2.0.1013)
  - Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D (driver 9.2.0.1013)
  - Logitech USB Camera (HD Webcam C270) (driver 13.31.1044.0)
  - NEC PCI to USB Open Host Controller
  - NEC PCI to USB Open Host Controller
  - NEC USB Floppy
  - Standard Enhanced PCI to USB Host Controller
  - USB Composite Device
  - USB Mass Storage Device
  - USB Mass Storage Device
  - USB Root Hub
  - USB Root Hub
  - USB Root Hub
  - USB Root Hub
  - USB Root Hub
+ USB Virtualization
  - USB Virtualization Connector Driver

10

Re: R6 startup error

Looks like what ever caused the problem has affected more than just Error.

Would you like to phone me  to try and sort this out.

Any time will be Ok.

Mike Weideli
Littlefield Consultancy - IT Consultants

11

Re: R6 startup error

I am very grateful to Mike for his assistance in resolving this problem. In case the solution may be of help to others I will give an account of the problem and the solution...

It seems that a Windows Update may have deleted some empty folders (we couldn't think of another explanation) and the two folders were:

C:\Recorder6\Errors\       and
C:\Recorder6\User Files\External Files\

In trying to resolve the problem it seems that R6 tried to re-establish these files but put in unwanted parts in the new path. To ensure that the folders are where they should be, run REGEDIT and right-click on HKEY CURRENT USER/Software/Dorset Software/Recorder 6/Settings and ensure that for Error Path and External File Path the settings are the same pattern as the other paths within settings. They should be the same as the paths to the locations of the real folders. When this is achieved R6 should start!

Again, many thanks to Mike for his help!  Ian