Below is the information I have been supplying about problems with the Help in Recorder 6 for years. I hope it contains something of use.

The Help problem is a variation on the one Sarah Shaw mentions in her post on the forum on 20/04/07 - see http://forums.nbn.org.uk/viewtopic.php?id=336 . This post offers one solution to not being able to use the Help but I haven't tried it. It also contains a link to another solution but if you are not happy with changing the registry in the way suggested, a third solution is to copy the help file - Rec20Hlp.chm in the Help folder in the Recorder 6 folder on the server - to the Recorder folder on the workstation and edit the Help Path in the registry - HKEY_CURRENT_USER - Software - Dorset Software - Recorder 6 - Settings - Help Path. This needs to be done on each workstation. There is some more information from JNCC below and a variation on this on the Recorder web-site http://www.jncc.gov.uk/default.aspx?page=4981 .

If you copy Rec20Hlp.chm to the workstation you will be able to open it there if your machine can open .chm files, but not from within Recorder 6 unless you make the changes in the registry. See also Mike Weideli’s post 19/06/09 http://forums.nbn.org.uk/viewtopic.php?pid=4528#p4528.

JNCC, 7/04/06: Both the help and the getting started guide rely on compiled help (.CHM) files. A security fix to the Windows operating system issued by Microsoft (security update 896358 or security update 890175) disables use of these files across a network (or the internet). In Microsoft's words "The symptoms are an expected and intended effect of installing the security updates." There is a Knowledge Base article (http://support.microsoft.com/kb/892675) about this which includes fixes (a registry setting to unblock files from particular URLs). However, Stuart has not managed to get this working fully (after unblocking the server directory - the CHM file is opened successfully and the index and contents can be viewed and searched, but the page content still does not show!).