Topic: NBNExchange.NBN Exchange Format: Stack Overflow
Our IT department have been trying all month to install the NBN Exchange addin on a network version of Recorder 126.96.36.199 in a Citrix environment.
The addin works when running directly from the combined application/database server.
When launching Recorder from a Citrix desktop on the Citrix server, via a short cut icon to Recorder on the application/database server, we receive the "NBNExchange.NBN Exchange Format: Stack Overflow" error. Recorder still loads despite this error message. However, if I try to view the 'About' information about the addin, or to create an export using the NBN Exchange format, Recorder entirely disappears off the screen and has to be restarted.
The AddinLoadFailed.txt file says:
Date: 23/01/2013 3:23:43 PM
The following addins could not be loaded for the specified reasons:
NBNExchange.NBN Exchange Format: Stack overflow
The following addins loaded successfully:
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Recorder 6 Standard Validation
What may or may not be relevant is an error received by our IT department that I suspect is a login denial by SQL Server:
When I attempted to install the NBN Exchange addin on the Citrix server, I got the following message:
‘Addin of that name already exist. Would you like to replace it?’
I selected Yes and then got the following error message:
‘The following file was not installed : NBNExchange. Cannot generate SSPI context’
The addin did not appear in the configuration list. I then closed and reopend Recorder6. The ‘NBN Exchange Format’ addin now appears under ‘add-in configuration.
They have since overcome this issue and have provided me with the following summary of what they have tried:
We have installed the NBN Addin to Recorder6 onto both the server (name censored) and the Citrix box (name censored).
On both installs we selected ‘Windows login credentials’ to access SQL Server when prompted. This would be the Domain Administrator account that we have used to login to each box.
The ‘NBN Exchange Format’ is now visable on both servers under Tools Install and Add-in Module.
Any advice would be greatly appreciated. This could well be a screwed up installation so I have put data entry on hold in case we have to restore from backup.
Natural Course Project Officer
Greater Manchester Local Records Centre