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The technical forum of the NBN Trust for use by the Network. It includes discussions and announcements on the NBN Atlas, Recorder 6 and Indicia |
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Forum → Recorder Troubleshooting and Bug Reports → Missing add-ins
Our remote access terminal (running windows server 2008) runs Recorder successfully now after a few false starts. However none of the additional add-ins are showing as they do on all other workstations, the standard ones are there hwoever (all of which run on XP)
Any suggestions what we might be missing?
During our recent network install we had trouble with additional add ins. Although installed on the network version they had to be seperately installed on each workstation before they showed up.
My guess is that this was to do with registry settings. They needed to show up in the Recorder registry settings for each users PC before they appeared in Recorder. Actually we only installed them on the system mangers PCs as others are not likely to use them.
So taking a massive stab in the dark I would suggest opening Recorder on the remote access terminal and installing the add ins there.
However I wouldn't expect this to be necessary but it did cure our problem. There might of course be a proper technical solution rather than this workaround and I would like to know if there is.
Thanks Graham
The problem is fixed now, thanks to John van Breda, it was however a lot more involved. It would appear that the file RecorderAddinInstaller.dll wasn't registered properly at install (a problem I had encountered before and knew how to fix). Subsequently I copied all the relevant entries from the registry of a working machine to the faulty one and re-registered all the addins themselves.
This didn't work either though, cos the faulty machine is running 64bit windows, so the registry paths are different.
We got there in the end and John tells me that handling 64bit windows is a high priority for the next release.
I'm looking for an easy install, will the network install work "out of the box" on a windows server 2003?
Recorder 6 installations with Windows Server 2003 are usually relatively OK although I encountered a problem with a recent one which was also reported by another user. When doing a network installation of Recorder 6 using a v6.15.4.b DVD the error ‘Invalid class string’ occurred when OK was clicked after selecting the SQL Server instance during the installation of the application files on the file server. John van Breda checked the code and found that SQL-DMO was used at this point to check the selected SQL Server instance and if it wasn’t present the error we encountered would occur.
http://msdn.microsoft.com/en-us/library/ms131540(v=SQL.90).aspx (SQL Server 2005) says ‘This feature (SQL Database Management Objects (SQL-DMO)) will be removed in a future version of Microsoft SQL Server. Avoid using this feature in new development work, and plan to modify applications that currently use this feature.’ In light of this, the Recorder 6 install kit probably needs to be modified so that it doesn’t use SQL-DMO.
Work arounds suggested by John van Breda:
1. Install SQLDMO.dll. This is in \System\sqldmo.zip on the v6.15.4.b network DVDs. Copy it to C:\WINDOWS\system32 and drag it onto regsvr32.exe. Not tested.
2. By-pass the installation of the application files by copying the contents of \Install Files on the v6.15.4.b network DVD to \Recorder 6 Server on the file server and create InstallSettings.ini – this wasn’t tried but John thought the only short comings would be that the linked Access database wouldn’t be created and the server uninstall wouldn’t be available.
For the installation I worked on we copied the application files from the users test system. As far as I am aware this hasn’t caused any problems.
Hi Rob,
you wrote:
"Our remote access terminal (running windows server 2008) runs Recorder successfully now after a few false starts. " You then "only" had some problems with the addins. I tried to install Recorder on our Terminal Server (Windows Server 2008 R2 enterprise) and can't get it to work at all.
So it would be interesting to hear, what your false starts were and how you managed to succeed finally.
I can't start Recorder and get always a message, that the SQL Server doesn't exist or that the access is denied.
Wolfgang
Forum → Recorder Troubleshooting and Bug Reports → Missing add-ins
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