1 Reply by Eleanor Knott

  • Eleanor Knott
  • Veteran
  • Offline
  • Registered: 21-01-2009
  • Posts: 93

Re: Error Importing

We had the following error (see below) whilst trying to import some records using the import wizard.  Recorder crashed on the final screen, when checking for duplicates.  However, when we tried the import on a different computer it was fine.

Any suggestions?

Ellie

Eleanor Knott
Technical Co-ordinator
Devon Biodiversity Records Centre
C/o Exeter Central Library
Castle Street
Exeter
EX4 3PQ
Tel. (01392) 274128


date/time         : 2009-10-13, 11:45:04, 700ms
computer name     : DBRC002
user name         : jwest
operating system  : Windows XP Service Pack 3 build 2600
system language   : English
system up time    : 36 minutes 38 seconds
program up time   : 35 minutes 12 seconds
processor         : Intel(R) Celeron(R) CPU 2.60GHz
physical memory   : 768/1247 MB (free/total)
free disk space   : (C:) 24.11 GB (N:) 22.18 GB
display mode      : 800x600, 32 bit
process id        : $f08
allocated memory  : 21.79 MB
command line      : RecorderApp.exe /66386
executable        : RecorderApp.exe
exec. date/time   : 2009-08-05 13:49
version           : 6.14.4.212
madExcept version : 2.7k
exception class   : EOleException
exception message : ODBC--connection to '{SQL Server}MERLIN\RECORDER6' failed.

main thread ($f0c):
0062aa9a RecorderApp.exe 
7c90eb94 ntdll.dll        RtlAnsiStringToUnicodeString
7e4292de user32.dll       SendMessageW
7e42a993 user32.dll       CallWindowProcA
7e4196c2 user32.dll       DispatchMessageA

thread $f60:
7c90e514 ntdll.dll     KiFastSystemCallRet
7c90df48 ntdll.dll     NtWaitForMultipleObjects
7c80958a kernel32.dll  WaitForMultipleObjectsEx
7e4195f3 user32.dll    MsgWaitForMultipleObjectsEx
7e4196a3 user32.dll    MsgWaitForMultipleObjects
>> created by main thread ($f0c) at:
4eca29b1 gdiplus.dll   

thread $6d4:
7c90e514 ntdll.dll  KiFastSystemCallRet
7c90df48 ntdll.dll  NtWaitForMultipleObjects

thread $6ac:
7c90e514 ntdll.dll     KiFastSystemCallRet
7c90df58 ntdll.dll     NtWaitForSingleObject
7c8025d5 kernel32.dll  WaitForSingleObjectEx
7c80253d kernel32.dll  WaitForSingleObject

thread $90c:
7c90e514 ntdll.dll  KiFastSystemCallRet
7c90d218 ntdll.dll  NtDelayExecution

thread $bc4:
7c90e514 ntdll.dll   KiFastSystemCallRet
7c90daa8 ntdll.dll   NtReplyWaitReceivePortEx
>> created by thread $f70 at:
77e7df36 RPCRT4.dll 

thread $8e8: <priority:1>
7c90e514 ntdll.dll     KiFastSystemCallRet
7c90df58 ntdll.dll     NtWaitForSingleObject
7c8025d5 kernel32.dll  WaitForSingleObjectEx
7c80253d kernel32.dll  WaitForSingleObject

thread $1b0: <priority:1>
7c90e514 ntdll.dll     KiFastSystemCallRet
7c90df58 ntdll.dll     NtWaitForSingleObject
7c8025d5 kernel32.dll  WaitForSingleObjectEx
7c80253d kernel32.dll  WaitForSingleObject

thread $1e0: <priority:1>
7c90e514 ntdll.dll     KiFastSystemCallRet
7c90df58 ntdll.dll     NtWaitForSingleObject
7c8025d5 kernel32.dll  WaitForSingleObjectEx
7c80253d kernel32.dll  WaitForSingleObject

thread $994:
7c90e514 ntdll.dll   KiFastSystemCallRet
7c90daa8 ntdll.dll   NtReplyWaitReceivePortEx
>> created by thread $bc4 at:
77e7df36 RPCRT4.dll 

modules:
00350000 C4DLL.DLL        1.0.0.1          N:\Recorder 6 Server
003c0000 MS5User.Dll      5.0.0.4          N:\Recorder 6 Server
00400000 RecorderApp.exe  6.14.4.212       N:\Recorder 6 Server
01190000 ms5cnv.dll       5.0.0.10         N:\Recorder 6 Server
01a90000 odbcint.dll      3.525.1132.0     C:\WINDOWS\system32
023b0000 msader15.dll     2.81.1132.0      C:\Program Files\Common Files\System\ADO
02930000 xpsp2res.dll     5.1.2600.5512    C:\WINDOWS\system32
035e0000 SQLOLEDB.RLL     2000.85.1132.0   C:\Program Files\Common Files\System\OLE DB
035f0000 msadcer.dll      2.81.1132.0      C:\Program Files\Common Files\System\MSADC
03970000 SHOWUN~1.OCX     6.0.0.13         N:\RECORD~2\Addins
03ba0000 STDVAL~1.DLL     6.14.3.208       N:\RECORD~2\Addins
03eb0000 Normaliz.dll     6.0.5441.0       C:\WINDOWS\system32
04560000 sqlsrv32.rll     2000.85.1132.0   C:\WINDOWS\System32
0f9a0000 VBAJET32.DLL     6.0.1.9432       C:\WINDOWS\system32
0f9c0000 expsrv.dll       6.0.72.9590      C:\WINDOWS\system32
10000000 MS5.Dll          5.0.0.12         N:\Recorder 6 Server
1b000000 msjet40.dll      4.0.9511.0       C:\WINDOWS\System32
1b2c0000 msjter40.dll     4.0.9502.0       C:\WINDOWS\System32
1b2d0000 MSJINT40.DLL     4.0.9502.0       C:\WINDOWS\System32
1b570000 msjetoledb40.dll 4.0.9502.0       C:\WINDOWS\System32
1b5d0000 mswstr10.dll     4.0.9502.0       C:\WINDOWS\System32
1b800000 msjtes40.dll     4.0.9502.0       C:\WINDOWS\System32
20000000 xpsp3res.dll     5.1.2600.5512    C:\WINDOWS\system32
3d930000 WININET.dll      8.0.6001.18806   C:\WINDOWS\system32
3dfd0000 iertutil.dll     8.0.6001.18806   C:\WINDOWS\system32
4bd70000 DBnmpNTw.dll     2000.85.1132.0   C:\WINDOWS\system32
4ca30000 msadrh15.dll     2.81.1132.0      C:\Program Files\Common Files\System\ADO
4d650000 msadox.dll       2.81.1132.0      C:\Program Files\Common Files\System\ADO
4dd00000 sqloledb.dll     2000.85.1132.0   C:\Program Files\Common Files\System\OLE DB
4de10000 msado15.dll      2.81.1132.0      C:\Program Files\Common Files\System\ADO
4e530000 SQLSRV32.dll     2000.85.1132.0   C:\WINDOWS\System32
4ec50000 gdiplus.dll      5.1.3102.5581    C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.5581_x-ww_dfbc4fc4
5ad70000 uxtheme.dll      6.0.2900.5512    C:\WINDOWS\system32
5b860000 NETAPI32.dll     5.1.2600.5694    C:\WINDOWS\system32
5c1b0000 SQLUNIRL.dll     2000.80.728.0    C:\WINDOWS\System32
5d090000 comctl32.dll     5.82.2900.5512   C:\WINDOWS\system32
5edd0000 olepro32.dll     5.1.2600.5512    C:\WINDOWS\system32
5fe80000 odbccp32.dll     3.525.1132.0     C:\WINDOWS\system32
60e30000 MSDATL3.dll      2.81.1132.0      C:\Program Files\Common Files\System\OLE DB
662b0000 hnetcfg.dll      5.1.2600.5512    C:\WINDOWS\system32
68000000 rsaenh.dll       5.1.2600.5507    C:\WINDOWS\system32
68100000 dssenh.dll       5.1.2600.5507    C:\WINDOWS\system32
69b10000 msxml4.dll       4.20.9870.0      C:\WINDOWS\System32
6d4f0000 DBNETLIB.DLL     2000.85.1132.0   C:\WINDOWS\system32
71a50000 mswsock.dll      5.1.2600.5625    C:\WINDOWS\system32
71a90000 wshtcpip.dll     5.1.2600.5512    C:\WINDOWS\System32
71aa0000 WS2HELP.dll      5.1.2600.5512    C:\WINDOWS\system32
71ab0000 WS2_32.dll       5.1.2600.5512    C:\WINDOWS\system32
71ad0000 wsock32.dll      5.1.2600.5512    C:\WINDOWS\system32
71b20000 mpr.dll          5.1.2600.5512    C:\WINDOWS\system32
71bf0000 SAMLIB.dll       5.1.2600.5512    C:\WINDOWS\System32
71c10000 ntlanman.dll     5.1.2600.5512    C:\WINDOWS\System32
71c80000 NETRAP.dll       5.1.2600.5512    C:\WINDOWS\System32
71c90000 NETUI1.dll       5.1.2600.5512    C:\WINDOWS\System32
71cd0000 NETUI0.dll       5.1.2600.5512    C:\WINDOWS\System32
71f80000 security.dll     5.1.2600.5512    C:\WINDOWS\system32
73000000 winspool.drv     5.1.2600.5512    C:\WINDOWS\system32
73160000 oledb32.dll      2.81.1132.0      C:\Program Files\Common Files\System\OLE DB
732e0000 RICHED32.DLL     5.1.2600.0       C:\WINDOWS\system32
74060000 msadce.dll       2.81.3002.0      C:\Program Files\Common Files\System\MSADC
74320000 odbc32.dll       3.525.1132.0     C:\WINDOWS\system32
74720000 MSCTF.dll        5.1.2600.5512    C:\WINDOWS\system32
74e30000 RICHED20.dll     5.30.23.1230     C:\WINDOWS\system32
750b0000 RESUTILS.DLL     5.1.2600.5512    C:\WINDOWS\system32
750f0000 MTXCLU.DLL       2001.12.4414.706 C:\WINDOWS\system32
75130000 colbact.DLL      2001.12.4414.700 C:\WINDOWS\system32
75350000 OLEDB32R.DLL     2.81.1132.0      C:\Program Files\Common Files\System\OLE DB
754d0000 CRYPTUI.dll      5.131.2600.5512  C:\WINDOWS\System32
755c0000 msctfime.ime     5.1.2600.5512    C:\WINDOWS\system32
75940000 NDDEAPI.DLL      5.1.2600.5512    C:\WINDOWS\system32
75f60000 drprov.dll       5.1.2600.5512    C:\WINDOWS\System32
75f70000 davclnt.dll      5.1.2600.5512    C:\WINDOWS\System32
75f80000 browseui.dll     6.0.2900.5512    C:\WINDOWS\System32
76390000 IMM32.DLL        5.1.2600.5512    C:\WINDOWS\system32
763b0000 comdlg32.dll     6.0.2900.5512    C:\WINDOWS\system32
765b0000 MSDART.DLL       2.81.1132.0      C:\WINDOWS\system32
76600000 CSCDLL.dll       5.1.2600.5512    C:\WINDOWS\System32
76620000 comsvcs.dll      2001.12.4414.702 C:\WINDOWS\system32
76780000 SHFolder.dll     6.0.2900.5512    C:\WINDOWS\system32
76790000 cryptdll.dll     5.1.2600.5512    C:\WINDOWS\system32
767a0000 ntdsapi.dll      5.1.2600.5512    C:\WINDOWS\system32
767f0000 schannel.dll     5.1.2600.5834    C:\WINDOWS\system32
76990000 ntshrui.dll      5.1.2600.5512    C:\WINDOWS\system32
769c0000 USERENV.dll      5.1.2600.5512    C:\WINDOWS\system32
76b20000 ATL.DLL          3.5.2284.2       C:\WINDOWS\system32
76b40000 winmm.dll        5.1.2600.5512    C:\WINDOWS\system32
76c30000 WINTRUST.dll     5.131.2600.5512  C:\WINDOWS\System32
76c90000 IMAGEHLP.dll     5.1.2600.5512    C:\WINDOWS\system32
76d10000 CLUSAPI.DLL      5.1.2600.5512    C:\WINDOWS\system32
76d60000 iphlpapi.dll     5.1.2600.5512    C:\WINDOWS\system32
76f20000 DNSAPI.dll       5.1.2600.5625    C:\WINDOWS\system32
76f60000 WLDAP32.dll      5.1.2600.5512    C:\WINDOWS\system32
76fb0000 winrnr.dll       5.1.2600.5512    C:\WINDOWS\System32
76fc0000 rasadhlp.dll     5.1.2600.5512    C:\WINDOWS\system32
76fd0000 CLBCATQ.DLL      2001.12.4414.700 C:\WINDOWS\system32
77050000 COMRes.dll       2001.12.4414.700 C:\WINDOWS\system32
77120000 oleaut32.dll     5.1.2600.5512    C:\WINDOWS\system32
773d0000 comctl32.dll     6.0.2900.5512    C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83
774e0000 ole32.dll        5.1.2600.5512    C:\WINDOWS\system32
77920000 SETUPAPI.dll     5.1.2600.5512    C:\WINDOWS\system32
77a20000 cscui.dll        5.1.2600.5512    C:\WINDOWS\System32
77a80000 crypt32.dll      5.131.2600.5512  C:\WINDOWS\system32
77b20000 MSASN1.dll       5.1.2600.5512    C:\WINDOWS\system32
77b40000 appHelp.dll      5.1.2600.5512    C:\WINDOWS\system32
77c00000 version.dll      5.1.2600.5512    C:\WINDOWS\system32
77c10000 msvcrt.dll       7.0.2600.5512    C:\WINDOWS\system32
77c70000 msv1_0.dll       5.1.2600.5834    C:\WINDOWS\system32
77dd0000 advapi32.dll     5.1.2600.5755    C:\WINDOWS\system32
77e70000 RPCRT4.dll       5.1.2600.5795    C:\WINDOWS\system32
77f10000 GDI32.dll        5.1.2600.5698    C:\WINDOWS\system32
77f60000 SHLWAPI.dll      6.0.2900.5512    C:\WINDOWS\system32
77fe0000 Secur32.dll      5.1.2600.5834    C:\WINDOWS\system32
78130000 urlmon.dll       8.0.6001.18806   C:\WINDOWS\system32
7c800000 kernel32.dll     5.1.2600.5781    C:\WINDOWS\system32
7c900000 ntdll.dll        5.1.2600.5755    C:\WINDOWS\system32
7c9c0000 shell32.dll      6.0.2900.5622    C:\WINDOWS\system32
7e290000 shdocvw.dll      6.0.2900.5803    C:\WINDOWS\System32
7e410000 user32.dll       5.1.2600.5512    C:\WINDOWS\system32
7e4b0000 HHCtrl.ocx       5.2.3790.4110    C:\WINDOWS\system32
7e720000 SXS.DLL          5.1.2600.5512    C:\WINDOWS\system32

Eleanor Knott
Devon Biodiversity Records Centre

2 Reply by Lynn Heeley

  • Lynn Heeley
  • Administrator
  • Offline
  • Registered: 03-07-2008
  • Posts: 345

Re: Error Importing

At a quick glance it looks like the instance of recorder on this computer cannot connect to your SQL server instance - the ODBC connection. That would definately be a good place to look first - particularly if you can import ok on another pc.

Lynn

3 Reply by Eleanor Knott

  • Eleanor Knott
  • Veteran
  • Offline
  • Registered: 21-01-2009
  • Posts: 93

Re: Error Importing

Thanks - I think we have a login problem with SQL server.  Our IT staff haven't been able to fix it - time to call Tech Support!

Damn computers
Ellie

Eleanor Knott
Devon Biodiversity Records Centre

4 Reply by johnvanbreda

  • johnvanbreda
  • Administrator
  • Offline
  • From: UK
  • Registered: 27-04-2006
  • Posts: 1,237

Re: Error Importing

Eleanor,
Is this the only problem with using Recorder on that machine? It sounds like an ODBC problem as Lynn suggested rather than a SQL Server login problem.
There is an explanation of a program that can help look for problems in this area at http://support.microsoft.com/kb/307255. Maybe your IT staff could try that?

Cheers

John van Breda
Biodiverse IT

johnvanbreda's Website

5 Reply by Eleanor Knott

  • Eleanor Knott
  • Veteran
  • Offline
  • Registered: 21-01-2009
  • Posts: 93

Re: Error Importing

Thanks - we've had endless problems with Recorder on all of the computers.  I'll pass your message onto IT support.

Ellie

Eleanor Knott
Devon Biodiversity Records Centre

6 Reply by Graham French (edited by Graham French 19-10-2009 09:03:11)

  • Graham French
  • Administrator
  • Offline
  • Registered: 23-05-2006
  • Posts: 430

Re: Error Importing

Hello Eleanor

I had a similar problem with importing records after I updated Recorder on my local machine to the latest version. The error message was different in that it reported "class not registered". To cut a long story short the issue seems to have been the result of a missing dll msjetoledb40.dll from my system32 folder (I see this dll is present in your error message so assume you have it on your computer?)

I checked my Microsoft Data Access Components (MDAC) on my machine using the Component Checker, as John suggested beforehand, but the mssing dll was not picked up. I suspect this is because I have the latest version of MDAC (version 2.8SP1) on my machine. For version 2.6 onwards Microsoft  have stopped shipping out Microsoft Jet, the Microsoft Jet OLE DB Provider or ODBC driver, the Desktop Database ODBC Drivers, or the Visual FoxPro ODBC Driver within the MDAC. As my missing dll is part of the Microsoft Jet OLE DB Provider and I was checking against version 2.8 I suppect the component checker was not checking for this dll.

To add the offending Microsoft Jet OLE DB Provider Microsoft suggest downloading Jet 4.0 Service Pack 8 from their website. However I could not install this on my machine as having Windows XP SP2 there are later versions of dlls. Eventually I resorted to taking the offending dll from one machine and putting it on my machine. Once I had registered the dll my import wizard worked.

I haven't tried yet but this missing dll may also have caused an error when trying to create the linked access database during my fresh install of the new version of Recorder 6.

Best wishes
Graham
NBN Technical Liaison Officer

Graham French's Website

7 Reply by sallyrankin

  • sallyrankin
  • Administrator
  • Offline
  • Registered: 07-04-2006
  • Posts: 371

Re: Error Importing

Another thing that may help is the solution to problems we had in Norwich earlier this month. Most things in Recorder 6 worked but we got ‘Invalid class string' errors when revalidating a survey, doing an export using a filter, importing data from an Excel file and when exporting data from a report. Simon Wood at Dorset Software thought that this error may be due to the Recorder System Components not installing correctly and he suggested reinstalling them. To do this I got them to run \System\System Components\Recorder System Components.msi which can be found on either the v6.13 or v6.14 installation disk. Afterwards the customer was able to export data without getting this error.

Sally Rankin, JNCC Recorder Approved Expert
E-mail: s.rankin@btinternet.com
Telephone: 01491 578633
Mobile: 07941 207687

8 Reply by RobLarge

  • RobLarge
  • RobLarge
  • Veteran
  • Offline
  • From: Wiltshire
  • Registered: 15-07-2008
  • Posts: 812

Re: Error Importing

Sally,

We have just started getting the Invalid Class String error on importing data to just one of our workstations (full error text below)

I have tried repairing the installation of system components as you suggest, but apparently to no avail. The installer seemed to work, but made no difference to the error.

The install progesses normally and crashes at the very last stage

date/time         : 2009-12-10, 16:16:38, 792ms
computer name     : WWTMS2-1
user name         : robl
operating system  : Windows XP Service Pack 3 build 2600
system language   : English
system up time    : 1 hour 37 minutes
program up time   : 3 minutes 58 seconds
processors        : 2x Intel(R) Core(TM)2 Duo CPU     E4600  @ 2.40GHz
physical memory   : 1626/2038 MB (free/total)
free disk space   : (C:) 429.04 GB
display mode      : 1440x900, 32 bit
process id        : $ce0
allocated memory  : 23.16 MB
command line      : RecorderApp.exe /1114412
executable        : RecorderApp.exe
exec. date/time   : 2009-11-23 08:25
version           : 6.14.5.218
madExcept version : 2.7h
exception class   : EOleException
exception message : Invalid class string.

main thread ($be8):
0097b659 RecorderApp.exe 
7e42a993 user32.dll       CallWindowProcA
7c90eb94 ntdll.dll        RtlAnsiStringToUnicodeString
7e4292de user32.dll       SendMessageW
7e42a993 user32.dll       CallWindowProcA
7e4196c2 user32.dll       DispatchMessageA

modules:
00340000 C4DLL.DLL             1.0.0.1          \\wwtsql01\recorder6
003b0000 MS5User.Dll           5.0.0.4          \\wwtsql01\recorder6
00400000 RecorderApp.exe       6.14.5.218       \\wwtsql01\recorder6
013b0000 ms5cnv.dll            5.0.0.10         \\wwtsql01\recorder6
01b50000 odbcint.dll           3.525.1132.0     C:\WINDOWS\system32
029a0000 xpsp2res.dll          5.1.2600.5512    C:\WINDOWS\system32
03690000 SQLOLEDB.RLL          2000.85.1132.0   C:\Program Files\Common Files\System\Ole DB
036a0000 msadcer.dll           2.81.1132.0      C:\Program Files\Common Files\System\msadc
039d0000 GoToKey.ocx           6.0.1.10         \\wwtsql01\recorder6\Addins
03c40000 ShowUnchecked.ocx     6.0.0.13         \\wwtsql01\recorder6\Addins
03e50000 StdValLib.dll         6.14.3.208       \\wwtsql01\recorder6\Addins
043e0000 Normaliz.dll          6.0.5441.0       C:\WINDOWS\system32
07160000 Audiodev.dll          5.2.5721.5145    C:\WINDOWS\system32
0f9a0000 VBAJET32.DLL          6.0.1.9432       C:\WINDOWS\system32
0f9c0000 expsrv.dll            6.0.72.9590      C:\WINDOWS\system32
10000000 MS5.Dll               5.0.0.12         \\wwtsql01\recorder6
10930000 PortableDeviceApi.dll 5.2.5721.5145    C:\WINDOWS\system32
11c70000 WMASF.DLL             11.0.5721.5238   C:\WINDOWS\system32
15110000 WMVCore.DLL           11.0.5721.5265   C:\WINDOWS\system32
16210000 wpdshext.dll          5.2.5721.5145    C:\WINDOWS\system32
1b000000 msjet40.dll           4.0.9511.0       C:\WINDOWS\system32
1b2c0000 msjter40.dll          4.0.9502.0       C:\WINDOWS\system32
1b2d0000 MSJINT40.DLL          4.0.9502.0       C:\WINDOWS\system32
1b570000 msjetoledb40.dll      4.0.9502.0       C:\WINDOWS\system32
1b5d0000 mswstr10.dll          4.0.9502.0       C:\WINDOWS\system32
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Rob Large
Wildlife Sites Officer
Wiltshire & Swindon Biological Records Centre

RobLarge's Website