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Topic: Installation Problem (File activation failure)

Recently our devices were upgraded to Microsoft 365 as as a result (its  a long story!) I need to reinstall Recorder 6.

I’ve hit a snag when trying to reinstall it:

•    The version I’m trying to install is a standalone version - I’m using the installation file: R6_630Standalone_2016

•    I’ve already reinstalled SQL Server 2017 (the version I was using before).

When I try to install Recorder 6 it get to the point where its attaching the NBN Data File, but then I get an error message (bug report attached):

exception message : File activation failure. The physical file name "C:\Program Files\Microsoft SQL Server\MSSQL13.SQLSERVER2016DEV\MSSQL\DATA\NBNData_log.LDF" may be incorrect.

I’ve checked in my file directory and I don’t have a folder called this (like I said I installed SQL Server 2017, NOT 2016, which is the folder that Recorder 6 seems to be looking for.

I'm assuming this might be a permissions issue.

If anyone could please advise me on how to fix the problem, It'd be much appreciated!

Thanks!

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bugreport.txt 38.78 kb, 1 downloads since 2025-05-07 

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