1 Topic by EcoRecord_Andy

  • EcoRecord_Andy
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  • From: Birmingham
  • Registered: 08-03-2012
  • Posts: 26

Topic: Recorder 6 Wont start following Office 365 Upgrade

Hi everyone,

My laptop (along with the rest of the Wildlife Trust) was upgraded to Microsoft 365 this week. I've just tried to open Recorder 6 and I get the following message:

EOleException: Cannot Open database "NBNData" requested by the login. The login failed.

Does anyone have an idea how I can fix this issue?

Thanks!

Biodiversity Information Officer
EcoRecord

EcoRecord_Andy's Website

2 Reply by EcoRecord_Andy

  • EcoRecord_Andy
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  • From: Birmingham
  • Registered: 08-03-2012
  • Posts: 26

Re: Recorder 6 Wont start following Office 365 Upgrade

I've tried running Recorder6 as administrator, as suggested elsewhere, but that didn't work.

Just been on the phone with our IT support and they think it may be an authentication issue with SQL Server - as the windows credentials will have changed as a result of the upgrade to Microsoft 365.

Will i need to reinstall SQL server?

Any advise appreciated!

Biodiversity Information Officer
EcoRecord

EcoRecord_Andy's Website

3 Reply by Eleanor Knott

  • Eleanor Knott
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  • Registered: 21-01-2009
  • Posts: 93

Re: Recorder 6 Wont start following Office 365 Upgrade

I've also had problems following an upgrade to Microsoft 365, when everything on my laptop was wiped and reinstalled. 

Recorder (unusually) appeared to be working fine, other than an error message right at the start, saying that it couldn't load some addins:

The following addins could not be loaded for the specified reasons:
    GoToGridControl.Go to spatial ref on map.: Class not registered
    NBNExchangeAddinNu.NBN Exchange Format - v6.29 : Class not registered
    ShowUnchecked.Display unchecked records: Class not registered

However, it crashes when I try to import records from a spreadsheet.  Everything is OK until the final stage - it goes through Processing import file and Creating temporary database, then crashes on Validating data.  It generates an error report, then I have to close it.

The error report (attached) gives Class not registered as the Exception message.

Are the two issues linked?

Cheers
Ellie

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Eleanor Knott
Devon Biodiversity Records Centre