1 Topic by Roisin.TWIC (edited by Roisin.TWIC 04-04-2022 14:20:14)

  • Roisin.TWIC
  • Member
  • Offline
  • Registered: 22-07-2019
  • Posts: 17

Topic: NBN Record Cleaner doesn't start properly

Hi There,

NBN Record Cleaner has stopped working on one of our PCs: the error is as shown in the attached .PNG.

## Cannot set column 'DefaultFileLocation'. The value violates the MaxLength limit of this column. ##

After displaying that message it is not possible to load any file in NBN Record Cleaner (the collapsible window is empty). Going Next or Back leads to more blank windows.

I have tried doing a clean install of the software (3 times!), removing any user/custom file as well and rebooting after doing so, but the issue persists.

The colleague that was using the program, said that this happened after loading an excel file with a particularly long file path/name. What surprises me is that the issue is still there, even after removing all traces of the sofware (folders, registry, etc.)...

Can anybody help?

We are using Windows 10 x64.

Post's attachments

NBNRecordError.jpg 142.24 kb, file has never been downloaded. 

You don't have the permssions to download the attachments of this post.