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Forum → Recorder Troubleshooting and Bug Reports → Recorder does n't work
I addition to my earlier problem, I can't do anything in Recorder except close it down with Task Manager. It was ok earlier today prior to Microsoft updates, which I have now uninstalled but still won't work.
I have the latest versions of the software and libraries. I'm using Windows 10, 64 bit.
How far does Recorder get when you open it and do you get any error messages ? This may be a new problems, but up to now the problems with Windows 10 upgrades has been that the SQL Server Sevice is stopped by the upgrade. http://forums.nbn.org.uk/viewtopic.php?id=6403
Hi Mike,
Recorder opens as normal although the welcome window does n't appear. (I would normally just select OK to this and it disappears). I'll then try to select something using the mouse button but there is no response. All I get is a "pinging" sound when pressing the button. All I can do is close it down using task manager.
David
I suspect some message is being hidden. Look at the bottom of the screen. You should see the R6 icon with a green line under it. Are there any other icons also with green lines. If so click on them to see what is displayed.
Hi Mike,
Yes there is a line under the R6 icon. The only other icons with a line are internet, settings (just update history) and task manager. No messages.
What happens if you right click on the Recorder 6 icon and choose close Window ? Does it close or does it change colour .
If it doesn't close click on the R6 window and try pressing the 'Enter' key.
Mike,
When I right click on the R6 icon, it changes to a grey colour and of course does n't close when I select "close window". I then tried your second option. At first nothing happened but after pressing enter several times while clicking on the R6 window, the program burst into life! After looking at a few things it appeared to function as normal. I then closed the program in the normal way and tried again. I'm now failing to replicate it and clicking in different areas is n't working.
For some reason I don't think the Welcome window is displaying. I think it is there, but just not showing. If a Windows 10 upgrade has done this it is of great concern. From the way R6 works try, as soon as R6 opens. pressing the down arrow key 3 times followed by Enter.
If this works then try opening Help/Summary Info. If the Welcome window shows untick the box - show welcome window at start up. Close R6 and try again.
How do you feel about editing the registry ?
Yes it does work (tried it twice and worked on both occasions). Unticked box as requested. Program now opens without problems and welcome window. Tried it twice to make sure! Do I need now to edit registry? Open-minded but would need good instructions.
Many many thanks Mike.
You don't need to so anything to the registry if it is working. Please can you clarify the current situation. Have you left the Welcome window turned off ?
R6 is working normally and welcome window turned off! Tried closing and opening it a few times and it's ok.
Thanks again Mike
Many thanks.I am upgrading my Windows 10 to see if I can duplicate the problem as what we have done is a way around the issue, not a solution. Please watch out for any other anomalies and let me know if you spot anything.
Will do Mike, thanks
I have updated to the anniversary edition of Windows 10 and then applied the latest upgrade. Recorder 6 is working without any problem. On checking I see there have been lots of problems reported with this edition and it does seem to change some settings, which are not restored when the upgrade is removed. As long as R6 is working OK for you then I don't propose to do anymore, however, should you get further problems then let me know and I will investigate further.
Forum → Recorder Troubleshooting and Bug Reports → Recorder does n't work
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