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The technical forum of the NBN Trust for use by the Network. It includes discussions and announcements on the NBN Atlas, Recorder 6 and Indicia |
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Forum → Recorder Troubleshooting and Bug Reports → Backup not working
When attempting to Backup, receive message 'The backup operation cannot complete because the backup device location cannot be opened'.
Windows 10, Backup location set to C:\Program Files (x86)\Recorder 6\
I read the FAQ. In Server Management Studio the Backup Device is set to NBNData_backup and points to the correct directory.
Regards
Bill Budd
Probably a permission issue. Program folders are a special case in Windows 8 and 10 are as far as permissions are concerned. See if Recorder 6 will allow you to move the backup to a folder where there are no permission issues . Tools/Database Tools/View or Change Backup Locations.
Hi Mike
The other problem is that the backup folder selection window won't drill down more than one level, so I can't actually use a subfolder in Documents, which is the other obvious place to put it. See screenshot attached.
Regards
Bill
You can use Mangement Studio to set the backup location, however, you first need to delete the backup device. Then follow the instructions at http://forums.nbn.org.uk/viewtopic.php?id=6123 to set up the backup at the location you want.
By changing the folder permissions on C:\Program Files (x86)\Recorder 6\ and running R6 as an administrator, it finally allowed me to take a backup.
Regards
Bill
It isn't clear to me why the installation put the backup in program files in the first place and will investigate this. Also there doesn't seem to be any reason why users should be prevented from drilling down to find a suitable folder. Probably, left over from the days when folder structures were not so complicated.
Forum → Recorder Troubleshooting and Bug Reports → Backup not working
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