Hi Mike
Thanks for the quick reply. I am running with an admin account with full access to both the PC with the Recorder client installed and the network share where the application files are hosted. I am also selecting the run as administrator option when running the file. I have run a Procmon trace which suggests the 0000002Q files are being extracted successfully to my %temp% directory. The trace indicates it is failing to find 3 files in the system32 folder just as the error pops up, comsvcs.map, comsvcs.mad, and comsvcs.jdbg (although that could be procmon throwing a red herring).
Thanks

Hi Mike
Have you had a chance to look into this yet?
Thanks

The original downloaded file was unzipped but none of the zip files within this have been unzipped, they are in the scripts folder as zip files.

I have tried to duplicate this without any success and John van-Breda can't  think of anything which might cause  the problems you describe.  The only things we can do now is to change the code to identify exactly where the problem is occurring. John does not have the time to look at this, so I will have go, but unlike John I have not worked on this code before so it is going to be a slow process. I will get back in touch with a special diagnostic version as soon as I can

Hi Mike
The customers who use the software tell me they frequently see an error when they try to view a table in NBNData.mdb where the software reports a SQL connection error stating the server does not exist or access is denied. I do not recognise the name of the server it is trying to make the connection to and it doesn't seem to exist on our network. Could this dud reference be impacting dictionary upgrade? Do you have any idea where it could be storing this server name?