1 Topic by BDeed

  • BDeed
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  • Registered: 01-03-2011
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Topic: Network Workstation problems.

I am having some issues with workstation installations of recorder 6 on our network. The problems seem to stem from permission issues.

Two of the PCs are running Windows 7 and a third XP the admin accounts can run R6 fine but the normal users can't. I have tried running the 'RecorderSystemChecker' and while this indicates it has fixed the problem, subsequent attempts to run R6 still fail. I have also tried following the RSC suggestion of removing the base map path and file but this made no difference.

Running as an admin via the normal user account works so i am pretty certain this is a permissions issue.

Suggestions welcome!

Natural History & Biodiversity Data Enthusiast

2 Reply by RobLarge

  • RobLarge
  • RobLarge
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Re: Network Workstation problems.

You're not giving much away there. What are the symptoms? Are you getting any error messages? When does it fail?

Rob Large
Wildlife Sites Officer
Wiltshire & Swindon Biological Records Centre

RobLarge's Website

3 Reply by BDeed (edited by BDeed 19-09-2014 11:35:04)

  • BDeed
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Re: Network Workstation problems.

Hi Rob, Sorry. So used to it i'm working in my own world!

Two new PCs installed, both running Windows 7. Attempting to install R6 workstation access for new admin and 'standard' user accounts.
Crash occurs when R6 is started (pre user login) as a non-admin user.
Error is in relation to access of the Object Sheet files (Base Maps folder)
Admin user can run R6 normally, standard user account cannot (unless run as admin)

I strongly suspect permissions issues!

One of the PCs is actually now running properly on both user and admin accounts but i'll be damned if i can figure out what (if anything) i did differently. I think it may be the process of installation itself, i.e. order of installation and when R6 is run.

date/time         : 2014-09-18, 12:28:20, 699ms
computer name     : CZC4214GF8
user name         : Volunteer
registered owner  : Biobank2 / Hewlett-Packard Company
operating system  : Windows 7 x64 Service Pack 1 build 7601
system language   : English
system up time    : 29 minutes 44 seconds
program up time   : 1 second
processors        : 4x Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
physical memory   : 2269/4008 MB (free/total)
free disk space   : (C:) 409.21 GB
display mode      : 1600x900, 32 bit
process id        : $1620
allocated memory  : 22.17 MB
command line      : RecorderApp.exe /525086
executable        : RecorderApp.exe
exec. date/time   : 2014-03-26 21:10
version           : 6.22.2.275
compiled with     : Delphi 7
madExcept version : 3.0n
callstack crc     : $18fd5c47, $b016deb1, $b016deb1
exception number  : 1
exception class   : EApplicationSettingsError
exception message : The Object Sheet File Path setting is missing or incorrect. Recorder is not installed properly and cannot start.

main thread ($160c):
00a69f61 RecorderApp.exe ApplicationSettings 3889  +25 TApplicationSettings.FindRegPath
00a5ee56 RecorderApp.exe ApplicationSettings 1000 +122 TApplicationSettings.ReadRegistrySettings
00a5dd16 RecorderApp.exe ApplicationSettings  748  +16 TApplicationSettings.Create
00a955b4 RecorderApp.exe RecorderApp          360  +25 initialization
75ef3388 kernel32.dll                                  BaseThreadInitThunk

thread $1468:
77ad0156 ntdll.dll                 NtWaitForMultipleObjects
773215f1 KERNELBASE.dll            WaitForMultipleObjectsEx
75ef19f3 kernel32.dll              WaitForMultipleObjectsEx
77220864 user32.dll                MsgWaitForMultipleObjectsEx
77220b64 user32.dll                MsgWaitForMultipleObjects
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
75ef3388 kernel32.dll              BaseThreadInitThunk
>> created by main thread ($160c) at:
75ef34b0 kernel32.dll              CreateThread

thread $1600:
77ad0156 ntdll.dll     NtWaitForMultipleObjects
75ef3388 kernel32.dll  BaseThreadInitThunk

thread $d4:
77ad1f3f ntdll.dll     NtWaitForWorkViaWorkerFactory
75ef3388 kernel32.dll  BaseThreadInitThunk

thread $ca0:
77ad1f3f ntdll.dll     NtWaitForWorkViaWorkerFactory
75ef3388 kernel32.dll  BaseThreadInitThunk

thread $5c4:
77acfd8a ntdll.dll                 NtDelayExecution
77323bcf KERNELBASE.dll            SleepEx
773244a0 KERNELBASE.dll            Sleep
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
75ef3388 kernel32.dll              BaseThreadInitThunk
>> created by main thread ($160c) at:
75ef34b0 kernel32.dll              CreateThread

modules:
001c0000 MS5User.Dll     5.0.0.4            \\PC16465-SERVER1\server1\DATA\Recorder6
00280000 ms5cnv.dll      5.0.0.10           \\PC16465-SERVER1\server1\DATA\Recorder6
00400000 RecorderApp.exe 6.22.2.275         \\PC16465-SERVER1\server1\DATA\Recorder6
00df0000 C4DLL.DLL       1.0.0.1            \\PC16465-SERVER1\server1\DATA\Recorder6
10000000 MS5.Dll         5.0.0.12           \\PC16465-SERVER1\server1\DATA\Recorder6
67820000 DpoFeedb.dll    6.0.0.5703         c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin
67d30000 DpoSet.dll      6.0.0.1031         c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin
68e80000 wsock32.dll     6.1.7600.16385     C:\windows\system32
6a3d0000 SXS.DLL         6.1.7601.17514     C:\windows\system32
6c1c0000 comctl32.dll    5.82.7601.18201    C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5
6c280000 mpr.dll         6.1.7600.16385     C:\windows\system32
6e1c0000 dwmapi.dll      6.1.7600.16385     C:\windows\system32
6f070000 gdiplus.dll     6.1.7601.18455     C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_72d576ad8665e853
6f200000 winspool.drv    6.1.7601.17514     C:\windows\system32
6f3a0000 winmm.dll       6.1.7601.17514     C:\windows\system32
6fe10000 RpcRtRemote.dll 6.1.7601.17514     C:\windows\system32
6fe20000 rsaenh.dll      6.1.7600.16385     C:\windows\system32
6fe60000 CRYPTSP.dll     6.1.7600.16385     C:\windows\system32
72380000 uxtheme.dll     6.1.7600.16385     C:\windows\system32
72a80000 version.dll     6.1.7600.16385     C:\windows\system32
745c0000 olepro32.dll    6.1.7601.17514     C:\windows\system32
745e0000 odbcint.dll     6.1.7600.16385     C:\windows\system32
749d0000 odbc32.dll      6.1.7601.17514     C:\windows\system32
74a60000 HHCtrl.ocx      6.1.7600.16385     C:\windows\system32
74af0000 SHFolder.dll    6.1.7600.16385     C:\windows\system32
75490000 CRYPTBASE.dll   6.1.7600.16385     C:\windows\syswow64
754a0000 SspiCli.dll     6.1.7601.18526     C:\windows\syswow64
75510000 MSCTF.dll       6.1.7600.16385     C:\windows\syswow64
75630000 msvcrt.dll      7.0.7601.17744     C:\windows\syswow64
756e0000 IMM32.DLL       6.1.7601.17514     C:\windows\system32
75760000 comdlg32.dll    6.1.7601.17514     C:\windows\syswow64
757e0000 USERENV.dll     6.1.7601.17514     C:\windows\syswow64
75800000 GDI32.dll       6.1.7601.18577     C:\windows\syswow64
75890000 LPK.dll         6.1.7601.18177     C:\windows\syswow64
75af0000 CLBCatQ.DLL     2001.12.8530.16385 C:\windows\syswow64
75ee0000 kernel32.dll    6.1.7601.18409     C:\windows\syswow64
75ff0000 USP10.dll       1.626.7601.18454   C:\windows\syswow64
76090000 SHLWAPI.dll     6.1.7601.17514     C:\windows\syswow64
762e0000 shell32.dll     6.1.7601.18517     C:\windows\syswow64
76fa0000 ole32.dll       6.1.7601.17514     C:\windows\syswow64
77100000 profapi.dll     6.1.7600.16385     C:\windows\syswow64
77110000 RPCRT4.dll      6.1.7601.18532     C:\windows\syswow64
77200000 user32.dll      6.1.7601.17514     C:\windows\syswow64
77300000 NSI.dll         6.1.7600.16385     C:\windows\syswow64
77310000 KERNELBASE.dll  6.1.7601.18409     C:\windows\syswow64
77370000 WS2_32.dll      6.1.7601.17514     C:\windows\syswow64
773b0000 sechost.dll     6.1.7600.16385     C:\windows\SysWOW64
773d0000 oleaut32.dll    6.1.7601.17676     C:\windows\syswow64
77580000 ADVAPI32.dll    6.1.7601.18247     C:\windows\syswow64
77ab0000 ntdll.dll       6.1.7601.18247     C:\windows\SysWOW64

processes:
0000 Idle                                                0 0   0
0004 System                                              0 0   0
0184 smss.exe                                            0 0   0
020c avgrsa.exe                                          0 0   0
022c avgcsrva.exe                                        0 0   0
0368 csrss.exe                                           0 0   0
03a0 wininit.exe                                         0 0   0
03b8 csrss.exe                                           1 0   0
03e4 winlogon.exe                                        1 0   0
01f8 services.exe                                        0 0   0
01b4 lsass.exe                                           0 0   0
0204 lsm.exe                                             0 0   0
03ac svchost.exe                                         0 0   0
0428 svchost.exe                                         0 0   0
0488 MsMpEng.exe                                         0 0   0
04e0 DpHostW.exe                                         0 0   0
050c svchost.exe                                         0 0   0
052c svchost.exe                                         0 0   0
0548 svchost.exe                                         0 0   0
0570 svchost.exe                                         0 0   0
05d0 svchost.exe                                         0 0   0
0694 RTKAUDIOSERVICE64.EXE                               0 0   0
06ac RAVBg64.exe                                         1 0   0
06c4 svchost.exe                                         0 0   0
07a8 DpCardEngine.exe                                    0 0   0
07d4 spoolsv.exe                                         0 0   0
07fc svchost.exe                                         0 0   0
0778 AERTSr64.exe                                        0 0   0
0810 avgidsagent.exe                                     0 0   0
0824 avgwdsvc.exe                                        0 0   0
085c CreoSvc.exe                                         0 0   0
08b0 CtService.exe                                       0 0   0
0a2c avgnsa.exe                                          0 0   0
0a38 avgemca.exe                                         0 0   0
0aa8 CLMSMonitorServicePDVD12.exe                        0 0   0
0ad4 CLMSServerPDVD12.exe                                0 0   0
0b50 svchost.exe                                         0 0   0
0b70 HPFSService.exe                                     0 0   0
0bd0 HeciServer.exe                                      0 0   0
0bf0 IPROSetMonitor.exe                                  0 0   0
091c sqlservr.exe                                        0 0   0
0918 pdfsvc.exe                                          0 0   0
090c sqlwriter.exe                                       0 0   0
0c1c HP.ProtectTools.DeviceAccessManager.ServiceHost.exe 0 0   0
0134 GoogleCrashHandler.exe                              0 0   0
03c0 GoogleCrashHandler64.exe                            0 0   0
04b8 HPSA_Service.exe                                    0 0   0
0e38 Jhi_service.exe                                     0 0   0
049c LMS.exe                                             0 0   0
0f8c SearchIndexer.exe                                   0 0   0
0d74 taskhost.exe                                        1 32  33  normal
0c88 taskeng.exe                                         0 0   0
0654 dwm.exe                                             1 16  2   high
0628 DPAgent.exe                                         1 63  30  normal c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin
013c explorer.exe                                        1 452 352 normal
104c DpAgent.exe                                         1 4   3   normal
1064 igfxtray.exe                                        1 12  5   normal
1074 hkcmd.exe                                           1 9   17  normal
107c igfxpers.exe                                        1 9   4   normal
1088 RtkNGUI64.exe                                       1 23  31  normal
10ac msseces.exe                                         1 143 60  normal
10cc igfxsrvc.exe                                        1 9   3   normal
111c sidebar.exe                                         1 29  31  normal
1198 audiodg.exe                                         0 0   0
11f4 PIconStartup.exe                                    1 4   1   normal C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IMSS
120c iusb3mon.exe                                        1 18  7   normal C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application
121c CLMLSvc_P2G8.exe                                    1 15  9   normal C:\Program Files (x86)\CyberLink\Power2Go8
126c CORESHREDDER.exe                                    1 60  11  normal C:\Program Files (x86)\Hewlett-Packard\File Sanitizer
12ac avgui.exe                                           1 114 66  normal C:\Program Files (x86)\AVG\AVG2015
1044 ctfmon.exe                                          1 22  8   normal C:\windows\SysWOW64
0794 wmpnetwk.exe                                        0 0   0
14e4 chrome.exe                                          1 86  42  normal C:\Program Files (x86)\Google\Chrome\Application
1548 chrome.exe                                          1 11  4   normal C:\Program Files (x86)\Google\Chrome\Application
1650 chrome.exe                                          1 4   1   normal C:\Program Files (x86)\Google\Chrome\Application
1768 SearchProtocolHost.exe                              0 0   0
174c SearchFilterHost.exe                                0 0   0
17d0 Recorder.exe                                        1 40  23  normal \\PC16465-SERVER1\server1\DATA\Recorder6
1620 RecorderApp.exe                                     1 71  48  normal \\PC16465-SERVER1\server1\DATA\Recorder6
Natural History & Biodiversity Data Enthusiast

4 Reply by RobLarge (edited by RobLarge 19-09-2014 13:07:26)

  • RobLarge
  • RobLarge
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Re: Network Workstation problems.

We have had the same error so many times I can't remember the exact fix, but I suspect that running Workstationsetup.exe as admin is probably the key one.

For future reference though, if you get the problem, again check the registry (I think its HKEY_CURRENT_USER/Software/Dorset software/Recorder 6/Settings on our system, but yours may say something different where ours has Dorset Software). Look at the settings for Object Sheet path and make sure that the specified folder actually exists.

I think on our system the problem was to do with the setup trying to create a folder inside C:\Program files(x86)\ which has restricted access. We have learned to tell the setup to install into C:\Recorder 6 (creating this folder if necessary) and then manually creating an Object Sheet folder within this after setup & modifying the registry setting accordingly.

Sometimes this then reveals a few other settings which are wrong, but the fix is the same either way. Just create the folder where you want it (or where you are able) and adjust the registry settings. If you are able to create the folder, that means you are also able to write to it. I expect your ordinary users do not have permission to write within the Program files folder.

Rob Large
Wildlife Sites Officer
Wiltshire & Swindon Biological Records Centre

RobLarge's Website

5 Reply by BDeed

  • BDeed
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  • Registered: 01-03-2011
  • Posts: 451

Re: Network Workstation problems.

Cheers Rob, Cracked it.
In the end i had to install to a folder directly under C as you suggested. Run the fix tool and then manually edit the registry to point the Object Sheet path to the correct place.
Faff but thanks!

Natural History & Biodiversity Data Enthusiast

6 Reply by RobLarge

  • RobLarge
  • RobLarge
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  • Posts: 812

Re: Network Workstation problems.

You're welcome

Rob Large
Wildlife Sites Officer
Wiltshire & Swindon Biological Records Centre

RobLarge's Website