Hello Ellie

The access request you received on 28/01/2014 appears in the system as 2 requests 2 minutes apart and it seems as if was the case of user requesting access twice rather than a system glitch. The frequency of multiple access requests overall (this was the first one in 10 days) does not suggest a bug in the system but let me know if you get frequent multiple access requests and I will look into it further.

The request from December was for the beetle taxon group but without a spatial filter applied. Additional bold text has been added to the bottom of the access request form to alert the user to check that the appropriate filters have been applied before submitting their request. Hopefully this will reduce the number of 'odd' requests.

Best wishes

Graham
NBN Technical Liaison Officer

I'm not sure if this is connected but I made an access request this morning which didn't result in any pending access requests on my account page. So I've submitted the request again and still don't have any pending access requests.

The message on screen says "Submitting request..." with a link to "Return to My Account". I don't know if I'm supposed to wait for that message to get replaced by something like "Request submitted successfully" or if that's it. If there's a delay between a request being submitted and that request appearing in the pending requests page that might explain people submitting the same request more than once.

So far I'm still not sure if I've submitted my request successfully at all.

Could maybe do with some what happens next text.

Thanks. Dan