Topic: R6 installation problems
We are getting the error message below when trying to install R6 on a new server. We were having it on our old server after a power cut.
Please help!
date/time : 2013-07-12, 15:01:11, 364ms
computer name :
user name :
registered owner : Microsoft / Microsoft
operating system : Windows 2008 x64 Service Pack 2 build 6002
system language : English
system up time : 54 minutes 45 seconds
program up time : 992 milliseconds
processors : 4x Intel(R) Xeon(R) CPU X3430 @ 2.40GHz
physical memory : 8961/12278 MB (free/total)
free disk space : (C:) 63.36 GB (D:) 305.86 GB
display mode : 1280x1024, 16 bit
process id : $1740
allocated memory : 24.97 MB
executable : RecorderApp.exe
exec. date/time : 2013-07-12 12:56
version : 6.17.2.251
compiled with : Delphi 7
madExcept version : 3.0n
callstack crc : $443c700c, $5e300a9a, $5e300a9a
exception number : 1
exception class : EApplicationSettingsError
exception message : Local Machine Registry Settings not found. Recorderapp is not installed correctly on this machine.
main thread ($1fe4):
00a69244 RecorderApp.exe ApplicationSettings 846 +24 TApplicationSettings.ReadRegistrySettings
00a68b52 RecorderApp.exe ApplicationSettings 692 +16 TApplicationSettings.Create
00a8bd84 RecorderApp.exe RecorderApp 368 +25 initialization
773ef26f kernel32.dll BaseThreadInitThunk
thread $1bbc:
7737da86 kernel32.dll WaitForMultipleObjectsEx
76e48f80 user32.dll MsgWaitForMultipleObjectsEx
76e48fca user32.dll MsgWaitForMultipleObjects
0047bc65 RecorderApp.exe madExcept CallThreadProcSafe
0047bccf RecorderApp.exe madExcept ThreadExceptFrame
773ef26f kernel32.dll BaseThreadInitThunk
>> created by main thread ($1fe4) at:
6e9c7f66 gdiplus.dll
thread $1834:
7737dd8f kernel32.dll GetQueuedCompletionStatus
0047bc65 RecorderApp.exe madExcept CallThreadProcSafe
0047bccf RecorderApp.exe madExcept ThreadExceptFrame
773ef26f kernel32.dll BaseThreadInitThunk
>> created by main thread ($1fe4) at:
775a37c5 RPCRT4.dll
thread $1e44:
7737137a kernel32.dll SleepEx
77370c83 kernel32.dll Sleep
0047bc65 RecorderApp.exe madExcept CallThreadProcSafe
0047bccf RecorderApp.exe madExcept ThreadExceptFrame
773ef26f kernel32.dll BaseThreadInitThunk
>> created by main thread ($1fe4) at:
7677ccf9 ole32.dll
modules:
001a0000 C4DLL.DLL 1.0.0.1 D:\Recorder 6 Server
00210000 MS5User.Dll 5.0.0.4 D:\Recorder 6 Server
003c0000 ms5cnv.dll 5.0.0.10 D:\Recorder 6 Server
00400000 RecorderApp.exe 6.17.2.251 D:\Recorder 6 Server
10000000 MS5.Dll 5.0.0.12 D:\Recorder 6 Server
6e9b0000 gdiplus.dll 5.2.6002.18005 C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18005_none_9e50b396ca17ae07
6f200000 SXS.DLL 6.0.6001.18000 C:\Windows\system32
6f500000 OLEACC.dll 4.2.5406.0 C:\Windows\system32
6fa10000 odbcint.dll 6.0.6000.16386 C:\Windows\system32
6fa50000 odbc32.dll 6.0.6002.18005 C:\Windows\system32
6fb70000 winmm.dll 6.0.6002.18528 C:\Windows\system32
6fcd0000 winspool.drv 6.0.6002.18005 C:\Windows\system32
6fd80000 mpr.dll 6.0.6002.18005 C:\Windows\system32
70000000 HHCtrl.ocx 6.0.6001.18000 C:\Windows\system32
74180000 comctl32.dll 5.82.6001.18000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6001.18000_none_886786f450a74a05
743a0000 comctl32.dll 6.10.6002.18005 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18005_none_5cb72f96088b0de0
748d0000 rsaenh.dll 6.0.6002.18005 C:\Windows\system32
75190000 version.dll 6.0.6002.18005 C:\Windows\system32
75a70000 olepro32.dll 6.0.6002.18005 C:\Windows\system32
75a90000 SHFolder.dll 6.0.6000.16386 C:\Windows\system32
75aa0000 wsock32.dll 6.0.6001.18000 C:\Windows\system32
75bc0000 Secur32.dll 6.0.6002.18051 C:\Windows\syswow64
75c20000 shell32.dll 6.0.6002.18795 C:\Windows\syswow64
76740000 ole32.dll 6.0.6002.18005 C:\Windows\syswow64
768c0000 SHLWAPI.dll 6.0.6002.18393 C:\Windows\syswow64
76920000 GDI32.dll 6.0.6002.18005 C:\Windows\syswow64
76bb0000 NSI.dll 6.0.6001.18000 C:\Windows\syswow64
76da0000 oleaut32.dll 6.0.6002.18005 C:\Windows\syswow64
76e30000 user32.dll 6.0.6002.18005 C:\Windows\syswow64
76f00000 USP10.dll 1.626.6002.18244 C:\Windows\syswow64
77010000 IMM32.DLL 6.0.6002.18005 C:\Windows\system32
77070000 CLBCatQ.DLL 2001.12.6931.18000 C:\Windows\syswow64
77100000 comdlg32.dll 6.0.6002.18005 C:\Windows\syswow64
77180000 msvcrt.dll 7.0.6002.18551 C:\Windows\syswow64
77280000 MSCTF.dll 6.0.6002.18005 C:\Windows\syswow64
77350000 LPK.DLL 6.0.6002.18005 C:\Windows\syswow64
77360000 kernel32.dll 6.0.6002.18704 C:\Windows\syswow64
77470000 WS2_32.dll 6.0.6001.18000 C:\Windows\syswow64
774a0000 ADVAPI32.dll 6.0.6002.18005 C:\Windows\syswow64
77580000 RPCRT4.dll 6.0.6002.18005 C:\Windows\syswow64
77a30000 ntdll.dll 6.0.6002.18005 C:\Windows\SysWOW64
processes:
0000 Idle 0 0 0
0004 System 0 0 0
0198 smss.exe 0 0 0
01dc csrss.exe 0 0 0
0210 wininit.exe 0 0 0
0234 services.exe 0 0 0
0240 lsass.exe 0 0 0
0248 lsm.exe 0 0 0
0358 svchost.exe 0 0 0
03a0 svchost.exe 0 0 0
03c8 svchost.exe 0 0 0
013c svchost.exe 0 0 0
0148 svchost.exe 0 0 0
0154 SLsvc.exe 0 0 0
01bc svchost.exe 0 0 0
02c4 svchost.exe 0 0 0
01b4 svchost.exe 0 0 0
0494 svchost.exe 0 0 0
0544 taskeng.exe 0 0 0
0660 spoolsv.exe 0 0 0
067c svchost.exe 0 0 0
06a0 certsrv.exe 0 0 0
06ec DataCollectorSvc.exe 0 0 0
0718 dfsrs.exe 0 0 0
0728 svchost.exe 0 0 0
0734 dns.exe 0 0 0
075c inetinfo.exe 0 0 0
07cc iashost.exe 0 0 0
0320 ismserv.exe 0 0 0
05e4 MsDtsSrvr.exe 0 0 0
081c MSExchangeADTopologyService.exe 0 0 0
084c store.exe 0 0 0
08e0 msftesql.exe 0 0 0
08f4 msftesql.exe 0 0 0
090c sqlservr.exe 0 0 0
0928 sqlservr.exe 0 0 0
09ec sqlservr.exe 0 0 0
0ad0 ntfrs.exe 0 0 0
0b68 svchost.exe 0 0 0
0b74 svchost.exe 0 0 0
0b80 svchost.exe 0 0 0
0b98 silsvc.exe 0 0 0
0bb4 OWSTIMER.EXE 0 0 0
0604 wsstracing.exe 0 0 0
0c10 SPWRITER.EXE 0 0 0
0c64 sqlwriter.exe 0 0 0
0c78 svchost.exe 0 0 0
0c9c svchost.exe 0 0 0
0cb4 svchost.exe 0 0 0
0cc4 dfssvc.exe 0 0 0
0d0c Microsoft.Exchange.AntispamUpdateSvc.exe 0 0 0
0e84 MsExchangeFDS.exe 0 0 0
0fb0 MSExchangeMailboxAssistants.exe 0 0 0
0c8c MSExchangeMailSubmission.exe 0 0 0
0e54 Microsoft.Exchange.Cluster.ReplayService.exe 0 0 0
1008 Microsoft.Exchange.Search.ExSearch.exe 0 0 0
1080 Microsoft.Exchange.ServiceHost.exe 0 0 0
10e8 MSExchangeTransport.exe 0 0 0
1128 MSExchangeTransportLogSearch.exe 0 0 0
1184 svchost.exe 0 0 0
11a4 EdgeTransport.exe 0 0 0
123c w3wp.exe 0 0 0
1388 Microsoft.Exchange.ContentFilter.Wrapper.exe 0 0 0
1418 msftefd.exe 0 0 0
151c fdlauncher.exe 0 0 0
15b0 fdhost.exe 0 0 0
15f4 w3wp.exe 0 0 0
16ec msdtc.exe 0 0 0
17b8 wsusservice.exe 0 0 0
1528 w3wp.exe 0 0 0
19e8 wbengine.exe 0 0 0
1a18 svchost.exe 0 0 0
1a50 vds.exe 0 0 0
17c4 mssearch.exe 0 0 0
170c mssdmn.exe 0 0 0
091c w3wp.exe 0 0 0
1808 w3wp.exe 0 0 0
18b8 w3wp.exe 0 0 0
037c csrss.exe 2 0 0
195c winlogon.exe 2 0 0
0288 taskeng.exe 2 0 0
105c dwm.exe 2 4 2 normal
134c console.exe 2 0 0
0c88 taskeng.exe 2 14 12 normal
1c30 explorer.exe 2 528 403 normal
1f4c MigrationWizard.exe 2 0 0
18c8 ieuser.exe 2 38 19 normal C:\Program Files (x86)\Internet Explorer
162c iexplore.exe 2 177 84 normal C:\Program Files (x86)\Internet Explorer
1740 RecorderApp.exe 2 64 46 normal D:\Recorder 6 Server
hardware:
+ Batteries
- HID UPS Battery
+ Computer
- ACPI x64-based PC
+ Disk drives
- HP LOGICAL VOLUME SCSI Disk Device
- TANDBERG RDX USB Device
+ Display adapters
- Standard VGA Graphics Adapter
+ DVD/CD-ROM drives
- MATSHITA DVD RAM UJ862A SCSI CdRom Device
+ Human Interface Devices
- American Power Conversion USB UPS
- USB Human Interface Device
- USB Human Interface Device
+ Keyboards
- HID Keyboard Device
+ Mice and other pointing devices
- HID-compliant mouse
+ Monitors
- Generic PnP Monitor
+ Network adapters
- HP NC107i PCIe Gigabit Server Adapter (driver 14.2.0.5)
- HP NC107i PCIe Gigabit Server Adapter #2 (driver 14.2.0.5)
+ Ports (COM & LPT)
- Communications Port (COM1)
+ Processors
- Intel(R) Xeon(R) CPU X3430 @ 2.40GHz
- Intel(R) Xeon(R) CPU X3430 @ 2.40GHz
- Intel(R) Xeon(R) CPU X3430 @ 2.40GHz
- Intel(R) Xeon(R) CPU X3430 @ 2.40GHz
+ Storage controllers
- HP Smart Array B110i SATA RAID Controller (driver 6.14.0.64)
- Microsoft iSCSI Initiator
+ Storage volume shadow copies
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
+ System devices
- ACPI Fixed Feature Button
- ACPI Power Button
- Direct memory access controller
- File as Volume Driver
- Generic Bus
- High precision event timer
- Intel(R) 82801 PCI Bridge - 244E
- Microsoft ACPI-Compliant System
- Microsoft Composite Battery
- Microsoft Generic IPMI Compliant Device
- Microsoft System Management BIOS Driver
- Motherboard resources
- Numeric data processor
- PCI bus
- PCI standard host CPU bridge
- PCI standard ISA bridge
- PCI standard PCI-to-PCI bridge
- PCI standard PCI-to-PCI bridge
- PCI standard PCI-to-PCI bridge
- PCI standard PCI-to-PCI bridge
- PCI standard PCI-to-PCI bridge
- PCI standard PCI-to-PCI bridge
- Plug and Play Software Device Enumerator
- Programmable interrupt controller
- System CMOS/real time clock
- System speaker
- System timer
- Terminal Server Device Redirector
- Terminal Server Keyboard Driver
- Terminal Server Mouse Driver
- UMBus Enumerator
- UMBus Enumerator
- UMBus Root Bus Enumerator
- Volume Manager
+ Universal Serial Bus controllers
- Generic USB Hub
- Generic USB Hub
- Standard Enhanced PCI to USB Host Controller
- Standard Enhanced PCI to USB Host Controller
- USB Composite Device
- USB Mass Storage Device
- USB Root Hub
- USB Root Hub
