Re: Recorder 6 upgrade to 6.17
We have installed the Recorder upgrade to v 6.17 on our server and now I cannot access Recorder on any of our 64 bit workstations but it still works on our 32 bit machines. It seems to be a pathway error. The error report is as follows:
date/time : 2012-01-19, 14:32:20, 166ms
computer name : 2196I7
user name : alear
registered owner : User
operating system : Windows 7 x64 Service Pack 1 build 7601
system language : English
system up time : 4 minutes 14 seconds
program up time : 1 second
processors : 8x Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
physical memory : 6711/8183 MB (free/total)
free disk space : (C:) 61.47 GB
display mode : 1440x900, 32 bit
process id : $cbc
allocated memory : 26.61 MB
command line : RecorderApp.exe /197560
executable : RecorderApp.exe
exec. date/time : 2012-01-11 17:15
version : 6.17.1.250
compiled with : Delphi 7
madExcept version : 3.0n
callstack crc : $b0b32ed8, $9a112583, $9a112583
exception number : 1
exception class : EAPIError
exception message : Error 5: Access is denied.
main thread ($8c0):
005a9599 RecorderApp.exe ApiUtils 311 +1 gpcAPICheck
00a6c1ac RecorderApp.exe ApplicationSettings 1305 +5 TApplicationSettings.CopyFiles
00a6bdad RecorderApp.exe ApplicationSettings 1238 +3 TApplicationSettings.CopyBaseMaps
00a69c70 RecorderApp.exe ApplicationSettings 944 +126 TApplicationSettings.ReadRegistrySettings
00a68b32 RecorderApp.exe ApplicationSettings 688 +16 TApplicationSettings.Create
00a8bbf4 RecorderApp.exe RecorderApp 368 +25 initialization
76d53398 kernel32.dll BaseThreadInitThunk
thread $2dc:
77be0136 ntdll.dll NtWaitForMultipleObjects
76360bd7 KERNELBASE.dll WaitForMultipleObjectsEx
76d51a27 kernel32.dll WaitForMultipleObjectsEx
76820864 user32.dll MsgWaitForMultipleObjectsEx
76820b64 user32.dll MsgWaitForMultipleObjects
0047bc65 RecorderApp.exe madExcept CallThreadProcSafe
0047bccf RecorderApp.exe madExcept ThreadExceptFrame
76d53398 kernel32.dll BaseThreadInitThunk
>> created by main thread ($8c0) at:
76d534c0 kernel32.dll CreateThread
thread $bf0:
77be0136 ntdll.dll NtWaitForMultipleObjects
76d53398 kernel32.dll BaseThreadInitThunk
thread $8c8:
77be1f1f ntdll.dll NtWaitForWorkViaWorkerFactory
76d53398 kernel32.dll BaseThreadInitThunk
thread $2f4:
77be1f1f ntdll.dll NtWaitForWorkViaWorkerFactory
76d53398 kernel32.dll BaseThreadInitThunk
thread $9b4:
77bdfd6a ntdll.dll NtDelayExecution
763631b5 KERNELBASE.dll SleepEx
76363a86 KERNELBASE.dll Sleep
0047bc65 RecorderApp.exe madExcept CallThreadProcSafe
0047bccf RecorderApp.exe madExcept ThreadExceptFrame
76d53398 kernel32.dll BaseThreadInitThunk
>> created by main thread ($8c0) at:
76d534c0 kernel32.dll CreateThread
modules:
00230000 C4DLL.DLL 1.0.0.1 \\newserver\recorder6
00320000 MS5User.Dll 5.0.0.4 \\newserver\recorder6
00390000 ms5cnv.dll 5.0.0.10 \\newserver\recorder6
00400000 RecorderApp.exe 6.17.1.250 \\newserver\recorder6
10000000 MS5.Dll 5.0.0.12 \\newserver\recorder6
71cf0000 gdiplus.dll 6.1.7601.17514 C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80
72700000 olepro32.dll 6.1.7601.17514 C:\Windows\system32
739c0000 odbcint.dll 6.1.7600.16385 C:\Windows\system32
73a40000 HHCtrl.ocx 6.1.7600.16385 C:\Windows\system32
73ad0000 odbc32.dll 6.1.7601.17514 C:\Windows\system32
74100000 winspool.drv 6.1.7601.17514 C:\Windows\system32
74730000 SXS.DLL 6.1.7601.17514 C:\Windows\system32
747d0000 RpcRtRemote.dll 6.1.7601.17514 C:\Windows\system32
747e0000 rsaenh.dll 6.1.7600.16385 C:\Windows\system32
74830000 comctl32.dll 5.82.7601.17514 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af
74b00000 SHFolder.dll 6.1.7600.16385 C:\Windows\system32
74b10000 CRYPTSP.dll 6.1.7600.16385 C:\Windows\system32
74b60000 wsock32.dll 6.1.7600.16385 C:\Windows\system32
74b70000 mpr.dll 6.1.7600.16385 C:\Windows\system32
74b90000 dwmapi.dll 6.1.7600.16385 C:\Windows\system32
74c00000 version.dll 6.1.7600.16385 C:\Windows\system32
74c40000 winmm.dll 6.1.7601.17514 C:\Windows\system32
74c80000 uxtheme.dll 6.1.7600.16385 C:\Windows\system32
75290000 CRYPTBASE.dll 6.1.7600.16385 C:\Windows\syswow64
752a0000 SspiCli.dll 6.1.7601.17514 C:\Windows\syswow64
75680000 shell32.dll 6.1.7601.17514 C:\Windows\syswow64
762d0000 NSI.dll 6.1.7600.16385 C:\Windows\syswow64
76310000 WS2_32.dll 6.1.7601.17514 C:\Windows\syswow64
76350000 KERNELBASE.dll 6.1.7601.17651 C:\Windows\syswow64
763a0000 comdlg32.dll 6.1.7601.17514 C:\Windows\syswow64
76460000 IMM32.DLL 6.1.7601.17514 C:\Windows\system32
764c0000 USP10.dll 1.626.7601.17514 C:\Windows\syswow64
76560000 msvcrt.dll 7.0.7600.16385 C:\Windows\syswow64
76610000 ole32.dll 6.1.7601.17514 C:\Windows\syswow64
76770000 oleaut32.dll 6.1.7601.17676 C:\Windows\syswow64
76800000 user32.dll 6.1.7601.17514 C:\Windows\syswow64
76900000 MSCTF.dll 6.1.7600.16385 C:\Windows\syswow64
769d0000 GDI32.dll 6.1.7601.17514 C:\Windows\syswow64
76a60000 CLBCatQ.DLL 2001.12.8530.16385 C:\Windows\syswow64
76af0000 SHLWAPI.dll 6.1.7601.17514 C:\Windows\syswow64
76b50000 ADVAPI32.dll 6.1.7601.17514 C:\Windows\syswow64
76c50000 RPCRT4.dll 6.1.7601.17514 C:\Windows\syswow64
76d40000 kernel32.dll 6.1.7601.17651 C:\Windows\syswow64
77140000 sechost.dll 6.1.7600.16385 C:\Windows\SysWOW64
77b90000 LPK.dll 6.1.7600.16385 C:\Windows\syswow64
77bc0000 ntdll.dll 6.1.7601.17725 C:\Windows\SysWOW64
processes:
000 Idle 0 0 0
004 System 0 0 0
14c smss.exe 0 0 0
1f0 csrss.exe 0 0 0
248 wininit.exe 0 0 0
260 csrss.exe 1 0 0
280 services.exe 0 0 0
29c lsass.exe 0 0 0
2a4 lsm.exe 0 0 0
310 svchost.exe 0 0 0
34c nvvsvc.exe 0 0 0
374 svchost.exe 0 0 0
3b0 svchost.exe 0 0 0
3d0 svchost.exe 0 0 0
3f8 svchost.exe 0 0 0
164 winlogon.exe 1 0 0
2e0 audiodg.exe 0 0 0
41c svchost.exe 0 0 0
4bc nvvsvc.exe 1 0 0
4c4 svchost.exe 0 0 0
5a8 spoolsv.exe 0 0 0
5c4 svchost.exe 0 0 0
65c armsvc.exe 0 0 0
67c des2svr.exe 0 0 0
69c XSrvSetup.exe 0 0 0
6bc EngineServer.exe 0 0 0
6dc FrameworkService.exe 0 0 0
740 VsTskMgr.exe 0 0 0
77c mfevtps.exe 0 0 0
794 naPrdMgr.exe 0 0 0
7d8 NBService.exe 0 0 0
62c svchost.exe 0 0 0
568 NitroPDFReaderDriverServicex64.exe 0 0 0
54c svchost.exe 0 0 0
478 TimeMgmtDaemon.exe 0 0 0
440 nvSCPAPISvr.exe 0 0 0
604 McShield.exe 0 0 0
828 mfeann.exe 0 0 0
830 conhost.exe 0 0 0
cf0 taskhost.exe 1 26 20 normal
d10 taskeng.exe 0 0 0
d74 dwm.exe 1 15 2 high
d98 explorer.exe 1 632 462 normal
e4c svchost.exe 0 0 0
ed8 GUI.exe 1 0 0
c1c RAVCpl64.exe 1 56 19 normal
c88 MSOSYNC.EXE 1 59 21 normal C:\Program Files (x86)\Microsoft Office\Office14
e40 issch.exe 1 4 2 normal C:\Program Files (x86)\Common Files\InstallShield\UpdateService
f10 UdaterUI.exe 1 43 46 normal C:\Program Files (x86)\McAfee\Common Framework
e08 shstat.exe 1 87 98 normal C:\Program Files (x86)\McAfee\VirusScan Enterprise
f3c nusb3mon.exe 1 18 9 normal C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application
f28 ONENOTEM.EXE 1 18 6 normal C:\Program Files (x86)\Microsoft Office\Office14
ea8 SearchIndexer.exe 0 0 0
c04 AlarmClock.exe 1 0 0
5d4 sppsvc.exe 0 0 0
d30 taskeng.exe 1 9 3 normal
f94 WmiPrvSE.exe 0 0 0
fc4 TrustedInstaller.exe 0 0 0
814 SearchProtocolHost.exe 1 4 6 idle
674 SearchFilterHost.exe 0 0 0
47c Recorder.exe 1 40 24 normal \\newserver\recorder6
cbc RecorderApp.exe 1 73 47 normal \\newserver\recorder6
hardware:
+ Computer
- ACPI x64-based PC
+ Disk drives
- ST3320418AS ATA Device
+ Display adapters
- NVIDIA GeForce 8400GS (driver 8.17.12.5919)
+ DVD/CD-ROM drives
- ATAPI iHAS124 B ATA Device
+ Human Interface Devices
- HID-compliant consumer control device
- HID-compliant device
- USB Input Device
- USB Input Device
- USB Input Device
+ IDE ATA/ATAPI controllers
- ATA Channel 0
- ATA Channel 0
- ATA Channel 1
- ATA Channel 1
- Intel(R) 5 Series/3400 Series Chipset Family 2 port Serial ATA Storage Controller - 3B26 (driver 9.1.1.1013)
- Intel(R) 5 Series/3400 Series Chipset Family 4 port Serial ATA Storage Controller - 3B20 (driver 9.1.1.1013)
+ Keyboards
- HID Keyboard Device
+ Mice and other pointing devices
- HID-compliant mouse
+ Monitors
- Generic PnP Monitor
- Generic PnP Monitor
+ Network adapters
- Realtek PCIe GBE Family Controller (driver 7.17.304.2010)
+ Processors
- Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
- Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
- Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
- Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
- Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
- Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
- Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
- Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
+ Sound, video and game controllers
- NVIDIA High Definition Audio (driver 1.0.15.0)
- NVIDIA High Definition Audio (driver 1.0.15.0)
- NVIDIA High Definition Audio (driver 1.0.15.0)
- NVIDIA High Definition Audio (driver 1.0.15.0)
- Realtek High Definition Audio (driver 6.0.1.6077)
+ Storage controllers
- GIGABYTE GBB36X Controller (driver 1.17.55.0)
+ Storage volume shadow copies
- Generic volume shadow copy
+ System devices
- ACPI Fixed Feature Button
- ACPI Power Button
- Composite Bus Enumerator
- Direct memory access controller
- File as Volume Driver
- High Definition Audio Controller
- High Definition Audio Controller
- High precision event timer
- Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
- Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
- Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46
- Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
- Intel(R) 82801 PCI Bridge - 244E
- Intel(R) 82802 Firmware Hub Device
- Intel(R) P55 Express Chipset LPC Interface Controller - 3B02
- Intel(R) processor DMI - D131
- Intel(R) processor Miscellaneous Registers - D158
- Intel(R) processor PCI Express Root Port 1 - D138
- Intel(R) processor Semaphore and Scratchpad Registers - D156
- Intel(R) processor System Control and Status Registers - D157
- Intel(R) processor System Management Registers - D155
- Intel(R) QuickPath Interconnect - D150
- Intel(R) QuickPath Interconnect - D151
- Microsoft ACPI-Compliant System
- Microsoft System Management BIOS Driver
- Microsoft Virtual Drive Enumerator Driver
- Motherboard resources
- Motherboard resources
- Motherboard resources
- Numeric data processor
- PCI bus
- Plug and Play Software Device Enumerator
- Programmable interrupt controller
- Remote Desktop Device Redirector Bus
- System board
- System CMOS/real time clock
- System speaker
- System timer
- Terminal Server Keyboard Driver
- Terminal Server Mouse Driver
- UMBus Enumerator
- UMBus Root Bus Enumerator
- Virtual PC Host Bus Driver
- Volume Manager
+ Universal Serial Bus controllers
- Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34 (driver 9.1.1.1020)
- Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C (driver 9.1.1.1020)
- Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B36 (driver 9.1.1.1020)
- Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B37 (driver 9.1.1.1020)
- Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B38 (driver 9.1.1.1020)
- Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B39 (driver 9.1.1.1020)
- Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3B (driver 9.1.1.1020)
- Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3E (driver 9.1.1.1020)
- Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3F (driver 9.1.1.1020)
- Renesas Electronics USB 3.0 Host Controller (driver 2.0.30.0)
- Renesas Electronics USB 3.0 Root Hub (driver 2.0.30.0)
- USB Composite Device
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
+ USB Virtualization
- USB Virtualization Connector Driver
Can anyone please suggest how to correct this.
Andy Lear