1

Topic: Missing Datasets and Login Failure

I have two troubling issues to report

1. Records from the OHBR datsets seem to have disappeared from the Atlas.

2. I am unable to login, the system is not recognising my e-mail address.

Both the above were working last week.

Thanks

Christine

2

Re: Missing Datasets and Login Failure

Christine

With regard to the login this could be a caching issue. Please try clearing and retrying. If that doesn't work please email us to confirm which email address you are using and we can assist further.

We are checking the datasets to find out why they are not displaying and will update you as soon as possible.

Thank you for raising this issue.

Giselle

3 (edited by chrisjohnson 29-03-2017 15:44:32)

Re: Missing Datasets and Login Failure

Giselle thank you for the prompt response.

I cleared the cache, but login is still not recognising my e-mail address (admin@ohbr.org.uk)

Christine

4

Re: Missing Datasets and Login Failure

Christine

Your email address doesn't appear to be registered. Please can you re-register as a new user and that should then work for you.

thanks

Giselle

5 (edited by chrisjohnson 30-03-2017 17:13:29)

Re: Missing Datasets and Login Failure

Thanks Giselle.
Not sure what happened as I could log in last week - must have gone AWOL with the OHBR datasets!

Christine

6

Re: Missing Datasets and Login Failure

I have just re-registered successfully.
You might note that Outer Hebrides is not on your list of counties!

Christine

7

Re: Missing Datasets and Login Failure

Thanks Christine.

Outer Hebrides vice county is listed -
In occurrence records - chose filters and chose more under location. This will open the full list.

Giselle

8

Re: Missing Datasets and Login Failure

Thanks Christine.

Outer Hebrides vice county is listed -
In occurrence records - chose filters and chose more under location. This will open the full list.

Giselle

9

Re: Missing Datasets and Login Failure

Apologies I should have been more specific, it was missing from the list of counties on the registration page.

Christine

10

Re: Missing Datasets and Login Failure

Christine

We we will add the local authority name 'Comhairle nan Eilean Siar' to the list.

Thanks

Giselle