Topic: Win 7 PC won't run R6 after running 6.19 upgrade
I have just run the 6.19.4 upgrade and our two windows XP machines start R6 okay but the windows 7 machine won't get beyond the splash screen, dying with the error below. It ran 6.18.1 fine before the upgrade.
R6 is on a server running Windows 2012 Server Standard. SQL Server is: Microsoft SQL Server 2008 R2 (SP2) - 10.50.4000.0 (X64) Jun 28 2012 08:36:30 Copyright (c) Microsoft Corporation Express Edition with Advanced Services (64-bit) on Windows NT 6.2 <X64> (Build 9200: )
I've also run Recorder System Check and its report is below. (On one occasion it did give me an "Attempt fixes" button that didn't cure the problem. I don't seem able to get that button anymore).
Any ideas please...?
Thanks, Keith
date/time : 2013-10-28, 14:25:27, 445ms
computer name : W000330
user name : Keith Balmer <admin>
registered owner : Jackie / Microsoft
operating system : Windows 7 Service Pack 1 build 7601
system language : English
system up time : 5 minutes 51 seconds
program up time : 855 milliseconds
processors : 4x Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz
physical memory : 2174/3326 MB (free/total)
free disk space : (C:) 144.83 GB
display mode : 1680x1050, 32 bit
process id : $b30
allocated memory : 24.94 MB
command line : RecorderApp.exe /852668
executable : RecorderApp.exe
exec. date/time : 2013-07-11 16:25
version : 6.19.4.267
compiled with : Delphi 7
madExcept version : 3.0n
callstack crc : $18fd5c47, $61d81885, $61d81885
exception number : 1
exception class : EApplicationSettingsError
exception message : The DTD Path setting is missing or incorrect. Recorder is not installed properly and cannot start.
main thread ($598):
00a7a515 RecorderApp.exe ApplicationSettings 3846 +25 TApplicationSettings.FindRegPath
00a6f2e6 RecorderApp.exe ApplicationSettings 974 +106 TApplicationSettings.ReadRegistrySettings
00a6e516 RecorderApp.exe ApplicationSettings 738 +16 TApplicationSettings.Create
00a91b84 RecorderApp.exe RecorderApp 360 +25 initialization
75beed5a kernel32.dll BaseThreadInitThunk
thread $648:
77756a42 ntdll.dll NtWaitForMultipleObjects
759b6a88 KERNELBASE.dll WaitForMultipleObjectsEx
75bebd61 kernel32.dll WaitForMultipleObjectsEx
75f462f3 user32.dll MsgWaitForMultipleObjectsEx
75f437f2 user32.dll MsgWaitForMultipleObjects
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
75beed5a kernel32.dll BaseThreadInitThunk
>> created by main thread ($598) at:
75bedccd kernel32.dll CreateThread
thread $132c:
77756a42 ntdll.dll NtWaitForMultipleObjects
75beed5a kernel32.dll BaseThreadInitThunk
thread $de4:
77756a72 ntdll.dll NtWaitForWorkViaWorkerFactory
75beed5a kernel32.dll BaseThreadInitThunk
thread $e54:
77756a72 ntdll.dll NtWaitForWorkViaWorkerFactory
75beed5a kernel32.dll BaseThreadInitThunk
thread $e44:
77755812 ntdll.dll NtDelayExecution
759b1870 KERNELBASE.dll SleepEx
759b1813 KERNELBASE.dll Sleep
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
75beed5a kernel32.dll BaseThreadInitThunk
>> created by main thread ($598) at:
75bedccd kernel32.dll CreateThread
modules:
001d0000 C4DLL.DLL 1.0.0.1 \\bed-brmc\shared\Species\Recorder 6 Server
00240000 MS5User.Dll 5.0.0.4 \\bed-brmc\shared\Species\Recorder 6 Server
00400000 RecorderApp.exe 6.19.4.267 \\bed-brmc\shared\Species\Recorder 6 Server
00e50000 ms5cnv.dll 5.0.0.10 \\bed-brmc\shared\Species\Recorder 6 Server
10000000 MS5.Dll 5.0.0.12 \\bed-brmc\shared\Species\Recorder 6 Server
70a50000 HHCtrl.ocx 6.1.7600.16385 C:\Windows\system32
70d20000 olepro32.dll 6.1.7601.17514 C:\Windows\system32
724c0000 comctl32.dll 5.82.7601.18201 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5
72860000 mpr.dll 6.1.7600.16385 C:\Windows\system32
72880000 winspool.drv 6.1.7601.17514 C:\Windows\system32
72960000 SHFolder.dll 6.1.7600.16385 C:\Windows\system32
72ae0000 odbcint.dll 6.1.7600.16385 C:\Windows\system32
72b20000 odbc32.dll 6.1.7601.17514 C:\Windows\system32
73ee0000 winmm.dll 6.1.7601.17514 C:\Windows\system32
74230000 gdiplus.dll 6.1.7601.18120 C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36
743c0000 uxtheme.dll 6.1.7600.16385 C:\Windows\system32
74510000 dwmapi.dll 6.1.7600.16385 C:\Windows\system32
74c70000 version.dll 6.1.7600.16385 C:\Windows\system32
75020000 wsock32.dll 6.1.7600.16385 C:\Windows\system32
750e0000 rsaenh.dll 6.1.7600.16385 C:\Windows\system32
75340000 CRYPTSP.dll 6.1.7600.16385 C:\Windows\system32
757b0000 SspiCli.dll 6.1.7601.17725 C:\Windows\system32
75820000 CRYPTBASE.dll 6.1.7600.16385 C:\Windows\system32
75830000 SXS.DLL 6.1.7601.17514 C:\Windows\system32
75890000 RpcRtRemote.dll 6.1.7601.17514 C:\Windows\system32
759b0000 KERNELBASE.dll 6.1.7601.18229 C:\Windows\system32
75ba0000 kernel32.dll 6.1.7601.18229 C:\Windows\system32
75c80000 advapi32.dll 6.1.7601.18247 C:\Windows\system32
75d20000 NSI.dll 6.1.7600.16385 C:\Windows\system32
75d30000 RPCRT4.dll 6.1.7601.18205 C:\Windows\system32
75e10000 msvcrt.dll 7.0.7601.17744 C:\Windows\system32
75ec0000 LPK.dll 6.1.7601.18177 C:\Windows\system32
75ed0000 SHLWAPI.dll 6.1.7601.17514 C:\Windows\system32
75f30000 user32.dll 6.1.7601.17514 C:\Windows\system32
76120000 shell32.dll 6.1.7601.18222 C:\Windows\system32
76d70000 CLBCatQ.DLL 2001.12.8530.16385 C:\Windows\system32
76fc0000 comdlg32.dll 6.1.7601.17514 C:\Windows\system32
770a0000 GDI32.dll 6.1.7601.17514 C:\Windows\system32
77290000 oleaut32.dll 6.1.7601.17676 C:\Windows\system32
77320000 USP10.dll 1.626.7601.18009 C:\Windows\system32
774e0000 MSCTF.dll 6.1.7600.16385 C:\Windows\system32
775b0000 ole32.dll 6.1.7601.17514 C:\Windows\system32
77710000 ntdll.dll 6.1.7601.18247 C:\Windows\SYSTEM32
77850000 IMM32.DLL 6.1.7601.17514 C:\Windows\system32
77890000 sechost.dll 6.1.7600.16385 C:\Windows\SYSTEM32
77900000 WS2_32.dll 6.1.7601.17514 C:\Windows\system32
processes:
0000 Idle 0 0 0
0004 System 0 0 0
014c smss.exe 0 0 0
01b4 csrss.exe 0 0 0
01f8 wininit.exe 0 0 0
0204 csrss.exe 1 0 0
022c services.exe 0 0 0
0248 lsass.exe 0 0 0
0250 lsm.exe 0 0 0
0288 winlogon.exe 1 0 0
02e8 svchost.exe 0 0 0
0328 nvvsvc.exe 0 0 0
0350 svchost.exe 0 0 0
03a8 svchost.exe 0 0 0
03d0 svchost.exe 0 0 0
0400 svchost.exe 0 0 0
042c svchost.exe 0 0 0
046c audiodg.exe 0 0 0
0488 svchost.exe 0 0 0
04f0 svchost.exe 0 0 0
05cc spoolsv.exe 0 0 0
05e8 svchost.exe 0 0 0
0608 svchost.exe 0 0 0
067c armsvc.exe 0 0 0
06ac FreeAgentService.exe 0 0 0
0710 lms.exe 0 0 0
0734 dcagentservice.exe 0 0 0
0764 EngineServer.exe 0 0 0
07c8 dcondemand.exe 0 0 0
07e4 conhost.exe 0 0 0
0224 FrameworkService.exe 0 0 0
0414 VsTskMgr.exe 0 0 0
054c MDM.EXE 0 0 0
069c mfevtps.exe 0 0 0
01bc SeaPort.exe 0 0 0
07d4 svchost.exe 0 0 0
0808 TdmService.exe 0 0 0
084c UNS.exe 0 0 0
0880 naPrdMgr.exe 0 0 0
08c8 Mcshield.exe 0 0 0
0914 mfeann.exe 0 0 0
091c conhost.exe 0 0 0
0948 IAANTmon.exe 0 0 0
0aa0 unsecapp.exe 0 0 0
0af8 WmiPrvSE.exe 0 0 0
0b64 nvvsvc.exe 1 0 0
0e68 svchost.exe 0 0 0
0ebc svchost.exe 0 0 0
0fa0 taskhost.exe 1 16 15 normal C:\Windows\system32
0bf0 Dwm.exe 1 16 2 high C:\Windows\system32
0b80 Explorer.EXE 1 437 317 normal C:\Windows
0eb4 smax4pnp.exe 1 16 8 normal C:\Program Files\Analog Devices\Core
0adc stxmenumgr.exe 1 20 29 normal C:\Program Files\Seagate\SeagateManager\FreeAgent Status
0ad8 UdaterUI.exe 1 41 41 normal C:\Program Files\McAfee\Common Framework
0ad0 jusched.exe 1 12 6 normal C:\Program Files\Common Files\Java\Java Update
0c20 dcagenttrayicon.exe 1 10 7 normal C:\Program Files\DesktopCentral_Agent\bin
0920 McTray.exe 1 104 111 normal C:\Program Files\McAfee\Common Framework
0a44 TdmNotify.exe 1 25 7 normal C:\Program Files\Wave Systems Corp\Trusted Drive Manager
0f80 SearchIndexer.exe 0 0 0
1538 sppsvc.exe 0 0 0
15a0 taskeng.exe 1 9 3 normal C:\Windows\system32
1714 TrustedInstaller.exe 0 0 0
1740 wuauclt.exe 1 12 5 normal C:\Windows\system32
17c4 WmiPrvSE.exe 0 0 0
08ec dllhost.exe 1 0 0
09b0 dllhost.exe 0 0 0
0b08 Recorder.exe 1 40 22 normal \\bed-brmc\shared\Species\Recorder 6 Server
0b30 RecorderApp.exe 1 71 45 normal \\bed-brmc\shared\Species\Recorder 6 Server
hardware:
+ Computer
- ACPI x86-based PC
+ Disk drives
- WDC WD3200AAKS-75L9A0
+ Display adapters
- LogMeIn Mirror Driver (driver 7.1.542.0)
- NVIDIA GeForce 9300 GE (driver 8.16.11.9133)
+ DVD/CD-ROM drives
- HL-DT-ST DVD+-RW GH50N
+ Human Interface Devices
- USB Input Device
- USB Input Device
+ Keyboards
- HID Keyboard Device
+ Mice and other pointing devices
- HID-compliant mouse
+ Monitors
- Generic PnP Monitor
+ Network adapters
- Intel(R) 82567LM-3 Gigabit Network Connection (driver 11.5.4.0)
+ Ports (COM & LPT)
- Communications Port (COM1)
- ECP Printer Port (LPT1)
+ Processors
- Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz
- Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz
- Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz
- Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz
+ Sound, video and game controllers
- SoundMAX Integrated Digital High Definition Audio (driver 6.10.1.7260)
+ Storage controllers
- Intel(R) ICH8R/ICH9R/ICH10R/DO/PCH SATA RAID Controller (driver 8.9.0.1023)
+ Storage volume shadow copies
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
+ System devices
- ACPI Fixed Feature Button
- ACPI Power Button
- Composite Bus Enumerator
- Direct memory access controller
- File as Volume Driver
- High Definition Audio Controller
- High precision event timer
- Intel(R) 4 Series Chipset PCI Express Root Port - 2E11
- Intel(R) 4 Series Chipset Processor to I/O Controller - 2E10
- Intel(R) 82801 PCI Bridge - 244E
- Intel(R) ICH10 Family PCI Express Root Port 1 - 3A70
- Intel(R) ICH10 Family PCI Express Root Port 2 - 3A72
- Intel(R) ICH10 Family SMBus Controller - 3A60
- Intel(R) ICH10DO LPC Interface Controller - 3A14
- Microsoft ACPI-Compliant System
- Microsoft System Management BIOS Driver
- Microsoft Virtual Drive Enumerator Driver
- Microsoft Windows Management Interface for ACPI
- Numeric data processor
- PCI bus
- Plug and Play Software Device Enumerator
- Printer Port Logical Interface
- Programmable interrupt controller
- Remote Desktop Device Redirector Bus
- System board
- System CMOS/real time clock
- System speaker
- System timer
- Terminal Server Keyboard Driver
- Terminal Server Mouse Driver
- UMBus Enumerator
- UMBus Root Bus Enumerator
- Virtual PC Host Bus Driver
- Volume Manager
+ Universal Serial Bus controllers
- Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A
- Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6C
- Intel(R) ICH10 Family USB Universal Host Controller - 3A64
- Intel(R) ICH10 Family USB Universal Host Controller - 3A65
- Intel(R) ICH10 Family USB Universal Host Controller - 3A66
- Intel(R) ICH10 Family USB Universal Host Controller - 3A67
- Intel(R) ICH10 Family USB Universal Host Controller - 3A68
- Intel(R) ICH10 Family USB Universal Host Controller - 3A69
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
+ USB Virtualization
- USB Virtualization Connector DriverRunning RecorderSystemCheck.exe gives:
Recorder 6 System Check Report
OK - Recorder installation detected
OK - Checking addin GoToGridControl.Go to spatial ref on map.
OK - This addin is correctly installed.
OK - Checking addin GoToKey.GoTo Key
OK - This addin is correctly installed.
OK - Checking addin ShowUnchecked.Display unchecked records
OK - This addin is correctly installed.
OK - Checking addin StdValLib.Recorder 6 Standard Validation
OK - This addin is correctly installed.
OK - The Standard Validation Library has been tested and supports the correct interfaces.
OK - The Recorder addin installer is correctly installed.
OK - The Recorder OLE Server is correctly installed.
OK - The Base Maps Path setting is set.
OK - The Map File Path setting is set.
Error - The Object Sheet File Path registry setting is not set. Please log in to Recorder then close it before continuing with the Recorder System Check tool so that it can update it's settings.
OK - The Base Maps Path exists.
OK - The Base Map Path setting includes the trailing slash.
OK - The Base Maps Path points to a folder containing base maps.
OK - The Map File Path exists.
Error - The Map File Path registry setting points to a directory that cannot be written to, so maps will not work correctly.
OK - The Map File Path setting includes the trailing slash.
OK - Files in the Base Maps folder are writeable and can be upgraded as required.
OK - The local copy of the Base Map Path is writeable.
OK - The network Recorder installation folder contains a Base Maps directory.
OK - The Base Maps folder in the network installation folder contains base maps.
OK - The Base Maps path is pointing to the installation Base Maps folder.
OK - The Base Maps Path setting is pointing to a local folder.
OK - The Map File Path setting is pointing to a local folder.
2 error(s) were encountered during this check. Please review the details above.