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Re: Using NBN Record Cleaner on Windows 7 machines

Hello

A number of users are experiencing problems using NBN Record Cleaner on a Windows 7 machine. If this is happening on your machine the easiest solution is to completely uninstall and reinstall the program. This should only take a few minutes to complete. However before doing so please read information below.

Installation of the NBN Record Cleaner using the default path should occur in 2 places
1. C:\Program Files (x86)\NBNRecordCleaner - installs the main files used by the application
2. C:\ProgramData\NBNRecordCleaner - stores the users settings eg downloaded rules/species dictionary/templates when the program is run as an administrator.

When installing and running the NBN Record Cleaner it is recommended to always use administrator rights (right click NBN Record Cleaner icon and run as administrator). This ensures that any user settings are written to the ProgramData\NBNRecordCleaner file. If not then the user settings are written to a third user folder

3. C:\Users\UserName\appData\local\VirtualStore\ProgramData\NBNRecordCleaner.

This can result in different versions of the rules, species dictionary and templates being written to different folders which may or may not be used depending on whether the application is run with administrator rights or not. This can lead to problems eg rules and templates apparently disappearing, species dictionary not updating correctly.

When uninstalling the application the users folder is not deleted so following installation check that the above 3 folders are deleted before reinstalling (as an adminstrator!). The 2 ProgramData folders are hidden and so may not appear on your machine by default. To unhide the folders go to Control Panel - Folder Options - View Tab  and tick show hidden files, folders and drives

Following re-installation run the software updates by clicking on the link in the data load form. This will download and update the latest species dictionary used by the application.

By doing this fresh install most of the issues with using the NBN Record Cleaner with Windows 7 should be corrected. If you are continuing to have problems please post any further issues on this forum and I will have a look into them

Best wishes

Graham
NBN Technical Liaison Officer

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Re: Using NBN Record Cleaner on Windows 7 machines

Thanks, Graham, we are up and running again.

Janet

Janet Simkin
British Lichen Society