I am having trouble accessing Recorder through a vpn connection. Recorder starts but instead of the log-on box I get an unhandled error message. Does anyone have any experience of accessing Recorder remotely through such a connection and know what the problem might be? Thanks.
he error report is as follows:
date/time         : 2011-09-21, 16:48:15, 766ms
computer name     : SERVER2
wts client name   : ANDY-VAIO
user name         : alear
operating system  : Windows 2003 Service Pack 2 build 3790
system language   : English
system up time    : 4 days 13 hours
program up time   : 1 second
processors        : 2x Intel(R) Xeon(TM) CPU 3.00GHz
physical memory   : 3299/4096 MB (free/total)
free disk space   : (C:) 122.27 GB (R:) 1004.68 GB
display mode      : 1360x702, 16 bit
process id        : $17fc
allocated memory  : 13.02 MB
command line      : RecorderApp.exe /918256
executable        : RecorderApp.exe
exec. date/time   : 2011-01-18 14:50
version           : 6.16.2.241
madExcept version : 2.7k
exception class   : EAccessViolation
exception message : Access violation at address 00A069BB in module 'RecorderApp.exe'. Read of address 00000000.

main thread ($1368):
00a069bb RecorderApp.exe ApplicationSettings 3587  +1 TApplicationSettings.ClearAllFilteredRecords
009fb06b RecorderApp.exe ApplicationSettings  733 +11 TApplicationSettings.Destroy
00404955 RecorderApp.exe System                       @ClassCreate
7c8316a4 ntdll.dll                                    RtlUnwind
00404cea RecorderApp.exe System                       @HandleOnException
00404973 RecorderApp.exe System                       @AfterConstruction
0055ef49 RecorderApp.exe ExceptionForm        310 +14 TExceptionPath.CreateNonCritical
7c8283e9 ntdll.dll                                    KiUserExceptionDispatcher
77e46db3 kernel32.dll                                 EnumSystemLocalesA
00437432 RecorderApp.exe SysUtils                     TLanguages.Create
0043750c RecorderApp.exe SysUtils                     Languages
009fca79 RecorderApp.exe ApplicationSettings  959  +3 TApplicationSettings.ReadHelpFilePath
009fbaf6 RecorderApp.exe ApplicationSettings  897 +96 TApplicationSettings.ReadRegistrySettings
009fae0a RecorderApp.exe ApplicationSettings  671 +16 TApplicationSettings.Create
00a325a0 RecorderApp.exe RecorderApp          368 +29 initialization

thread $1728:
7c82847c ntdll.dll  KiFastSystemCallRet
7c827b87 ntdll.dll  NtWaitForMultipleObjects

thread $11dc:
7c82847c ntdll.dll                 KiFastSystemCallRet
7c827b87 ntdll.dll                 NtWaitForMultipleObjects
77e62026 kernel32.dll              WaitForMultipleObjectsEx
7739bbcb user32.dll                MsgWaitForMultipleObjectsEx
7739ce31 user32.dll                MsgWaitForMultipleObjects
0042b939 RecorderApp.exe madExcept CallThreadProc
0042b97b RecorderApp.exe madExcept ThreadExceptFrame
>> created by main thread ($1368) at:
4dd77f66 gdiplus.dll               

thread $1798:
7c82847c ntdll.dll                 KiFastSystemCallRet
7c8276c7 ntdll.dll                 NtReplyWaitReceivePortEx
0042b939 RecorderApp.exe madExcept CallThreadProc
0042b97b RecorderApp.exe madExcept ThreadExceptFrame
>> created by main thread ($1368) at:
77c742ba RPCRT4.dll               

thread $f20:
7c82847c ntdll.dll                 KiFastSystemCallRet
7c826dd7 ntdll.dll                 NtDelayExecution
77e41ecf kernel32.dll              SleepEx
77e424f8 kernel32.dll              Sleep
0042b939 RecorderApp.exe madExcept CallThreadProc
0042b97b RecorderApp.exe madExcept ThreadExceptFrame
>> created by main thread ($1368) at:
776b1893 ole32.dll                 

modules:
00330000 C4DLL.DLL       1.0.0.1           R:
003a0000 MS5User.Dll     5.0.0.4           R:
00400000 RecorderApp.exe 6.16.2.241        R:
01700000 ms5cnv.dll      5.0.0.10          R:
01aa0000 odbcint.dll     3.526.3959.0      C:\WINDOWS\system32
02cf0000 xpsp2res.dll    5.2.3790.3959     C:\WINDOWS\system32
10000000 MS5.Dll         5.0.0.12          R:
4b3c0000 MSCTF.dll       5.2.3790.3959     C:\WINDOWS\system32
4b750000 HHCtrl.ocx      5.2.3790.3959     C:\WINDOWS\system32
4bf70000 odbc32.dll      3.526.4795.0      C:\WINDOWS\system32
4dc30000 msctfime.ime    5.2.3790.3959     C:\WINDOWS\system32
4dd60000 gdiplus.dll     5.2.6002.22507    C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6002.22507_x-ww_C7DAD021
5e9a0000 olepro32.dll    5.2.3790.3959     C:\WINDOWS\system32
5f120000 ntlanman.dll    5.2.3790.3959     C:\WINDOWS\System32
5f860000 NETUI1.dll      5.2.3790.0        C:\WINDOWS\System32
5f8a0000 NETUI0.dll      5.2.3790.0        C:\WINDOWS\System32
71bb0000 wsock32.dll     5.2.3790.0        C:\WINDOWS\system32
71bc0000 rdpsnd.dll      5.2.3790.0        C:\WINDOWS\system32
71bd0000 mpr.dll         5.2.3790.3959     C:\WINDOWS\system32
71bf0000 WS2HELP.dll     5.2.3790.3959     C:\WINDOWS\system32
71c00000 WS2_32.dll      5.2.3790.3959     C:\WINDOWS\system32
71c20000 tsappcmp.dll    5.2.3790.3959     C:\WINDOWS\system32
71c40000 NETAPI32.dll    5.2.3790.4392     C:\WINDOWS\system32
73070000 winspool.drv    5.2.3790.3959     C:\WINDOWS\system32
75da0000 SXS.DLL         5.2.3790.3959     C:\WINDOWS\system32
75e60000 apphelp.dll     5.2.3790.3959     C:\WINDOWS\system32
75e90000 drprov.dll      5.2.3790.3959     C:\WINDOWS\System32
75ea0000 davclnt.dll     5.2.3790.3959     C:\WINDOWS\System32
76290000 IMM32.DLL       5.2.3790.3959     C:\WINDOWS\system32
762b0000 comdlg32.dll    6.0.3790.3959     C:\WINDOWS\system32
766d0000 SHFolder.dll    6.0.3790.3959     C:\WINDOWS\system32
76aa0000 winmm.dll       5.2.3790.3959     C:\WINDOWS\system32
76b70000 PSAPI.DLL       5.2.3790.3959     C:\WINDOWS\system32
76f00000 wtsapi32.dll    5.2.3790.3959     C:\WINDOWS\system32
76f50000 Secur32.dll     5.2.3790.4530     C:\WINDOWS\system32
77010000 COMRes.dll      2001.12.4720.3959 C:\WINDOWS\system32
771f0000 WINSTA.dll      5.2.3790.3959     C:\WINDOWS\system32
77380000 user32.dll      5.2.3790.4033     C:\WINDOWS\system32
77420000 comctl32.dll    6.0.3790.4770     C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.4770_x-ww_05FDF087
77530000 comctl32.dll    5.82.3790.4770    C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.4770_x-ww_A689AB02
77670000 ole32.dll       5.2.3790.4750     C:\WINDOWS\system32
777b0000 CLBCatQ.DLL     2001.12.4720.3959 C:\WINDOWS\system32
77b90000 version.dll     5.2.3790.3959     C:\WINDOWS\system32
77ba0000 msvcrt.dll      7.0.3790.3959     C:\WINDOWS\system32
77c00000 GDI32.dll       5.2.3790.4396     C:\WINDOWS\system32
77c50000 RPCRT4.dll      5.2.3790.4759     C:\WINDOWS\system32
77e40000 kernel32.dll    5.2.3790.4480     C:\WINDOWS\system32
7c800000 ntdll.dll       5.2.3790.4789     C:\WINDOWS\system32
7c8d0000 shell32.dll     6.0.3790.4822     C:\WINDOWS\system32
7d0e0000 oleaut32.dll    5.2.3790.4807     C:\WINDOWS\system32
7d180000 SHLWAPI.dll     6.0.3790.4603     C:\WINDOWS\system32
7d1e0000 ADVAPI32.dll    5.2.3790.4555     C:\WINDOWS\system32
7e020000 SAMLIB.dll      5.2.3790.3959     C:\WINDOWS\System32