1 Reply by kbalmer

  • kbalmer
  • Veteran
  • Offline
  • From: Bedford
  • Registered: 12-05-2006
  • Posts: 162

Re: Upgrade to 6.16.2.241 has killed networked Win 7 x64 workstation

A x64 Win 7 machine that had been talking (almost) successfully to a networked R6 version 6.15.4.238 installed on an XP machine can no longer access R6 since upgrading the XP R6 to 6.16.2.241. It crashes before presenting the login prompt with the following report:

date/time         : 2011-06-10, 08:42:07, 915ms
computer name     : JACKIE-PC
user name         : Jackie
operating system  : Windows 7 build 7600
system language   : English
system up time    : 21 minutes 29 seconds 
program up time   : 749 milliseconds
processors        : 4x Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz
physical memory   : 2058/3326 MB (free/total)
free disk space   : (C:) 187.73 GB 
display mode      : 1680x1050, 32 bit
process id        : $688
allocated memory  : 25.77 MB
command line      : RecorderApp.exe /198360
executable        : RecorderApp.exe
exec. date/time   : 2011-01-18 14:50
version           : 6.16.2.241
madExcept version : 2.7k
exception class   : EOleSysError
exception message : Error accessing the OLE registry.

main thread ($9a8):
004fd520 RecorderApp.exe ComObj              OleError
004fd538 RecorderApp.exe ComObj              OleCheck
00583433 RecorderApp.exe ComServ             RegisterTypeLibrary
00583ad5 RecorderApp.exe ComServ             TComServer.UpdateRegistry
0058396d RecorderApp.exe ComServ             TComServer.Initialize
00583b5d RecorderApp.exe ComServ             InitComServer
006b6919 RecorderApp.exe DBTables            InitDBTables
004d53c7 RecorderApp.exe Forms               TApplication.Initialize
00a3255b RecorderApp.exe RecorderApp 361 +22 initialization
77811192 kernel32.dll                        BaseThreadInitThunk

thread $165c:
778e6344 ntdll.dll                 KiFastSystemCallRet
778e5caa ntdll.dll                 NtWaitForMultipleObjects
75be686c KERNELBASE.dll            WaitForMultipleObjectsEx
7780f145 kernel32.dll              WaitForMultipleObjectsEx
777090b8 user32.dll                MsgWaitForMultipleObjectsEx
777059f9 user32.dll                MsgWaitForMultipleObjects
0042b939 RecorderApp.exe madExcept CallThreadProc
0042b97b RecorderApp.exe madExcept ThreadExceptFrame
77811192 kernel32.dll              BaseThreadInitThunk
>> created by main thread ($9a8) at:
744c78b3 gdiplus.dll               

modules:
001d0000 C4DLL.DLL       1.0.0.1          \\Keith-dellv400\brmc\Species\Recorder 6 Server
00240000 MS5User.Dll     5.0.0.4          \\Keith-dellv400\brmc\Species\Recorder 6 Server
00280000 ms5cnv.dll      5.0.0.10         \\Keith-dellv400\brmc\Species\Recorder 6 Server
00400000 RecorderApp.exe 6.16.2.241       \\Keith-dellv400\brmc\Species\Recorder 6 Server
10000000 MS5.Dll         5.0.0.12         \\Keith-dellv400\brmc\Species\Recorder 6 Server
58230000 HHCtrl.ocx      6.1.7600.16385   C:\Windows\system32
64500000 odbcint.dll     6.1.7600.16385   C:\Windows\system32
64780000 odbc32.dll      6.1.7600.16688   C:\Windows\system32
65500000 olepro32.dll    6.1.7600.16385   C:\Windows\system32
6f1d0000 mpr.dll         6.1.7600.16385   C:\Windows\system32
704a0000 comctl32.dll    5.82.7600.16661  C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16661_none_ebfb56996c72aefc
707e0000 SHFolder.dll    6.1.7600.16385   C:\Windows\system32
72f70000 winspool.drv    6.1.7600.16385   C:\Windows\system32
74290000 dwmapi.dll      6.1.7600.16385   C:\Windows\system32
742d0000 winmm.dll       6.1.7600.16385   C:\Windows\system32
74480000 gdiplus.dll     6.1.7600.16385   C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca
74650000 uxtheme.dll     6.1.7600.16385   C:\Windows\system32
74e20000 version.dll     6.1.7600.16385   C:\Windows\system32
751b0000 wsock32.dll     6.1.7600.16385   C:\Windows\system32
75950000 SspiCli.dll     6.1.7600.16385   C:\Windows\system32
759c0000 CRYPTBASE.dll   6.1.7600.16385   C:\Windows\system32
759d0000 SXS.DLL         6.1.7600.16385   C:\Windows\system32
75a40000 profapi.dll     6.1.7600.16385   C:\Windows\system32
75be0000 KERNELBASE.dll  6.1.7600.16385   C:\Windows\system32
75e60000 oleaut32.dll    6.1.7600.16567   C:\Windows\system32
75ef0000 sechost.dll     6.1.7600.16385   C:\Windows\SYSTEM32
75f10000 advapi32.dll    6.1.7600.16385   C:\Windows\system32
75fb0000 comdlg32.dll    6.1.7600.16385   C:\Windows\system32
76030000 USP10.dll       1.626.7600.16385 C:\Windows\system32
760d0000 LPK.dll         6.1.7600.16385   C:\Windows\system32
76200000 MSCTF.dll       6.1.7600.16385   C:\Windows\system32
762d0000 ole32.dll       6.1.7600.16624   C:\Windows\system32
76430000 NSI.dll         6.1.7600.16385   C:\Windows\system32
76440000 msvcrt.dll      7.0.7600.16385   C:\Windows\system32
764f0000 shell32.dll     6.1.7600.16644   C:\Windows\system32
77140000 WS2_32.dll      6.1.7600.16385   C:\Windows\system32
771d0000 SHLWAPI.dll     6.1.7600.16385   C:\Windows\system32
773f0000 IMM32.DLL       6.1.7600.16385   C:\Windows\system32
77410000 RPCRT4.dll      6.1.7600.16385   C:\Windows\system32
776f0000 user32.dll      6.1.7600.16385   C:\Windows\system32
777c0000 kernel32.dll    6.1.7600.16481   C:\Windows\system32
778a0000 ntdll.dll       6.1.7600.16695   C:\Windows\SYSTEM32
779f0000 GDI32.dll       6.1.7600.16385   C:\Windows\system32

We have tried re-running workstation install to no effect.

(It is the same machine that has the unresolved import problem reported in http://forums.nbn.org.uk/viewtopic.php?id=1568)

It is also my boss's machine - help!

Keith

kbalmer's Website

2 Reply by MikeWeideli

  • MikeWeideli
  • Administrator
  • Offline
  • From: Littlefield Consultancy
  • Registered: 05-07-2006
  • Posts: 2,645

Re: Upgrade to 6.16.2.241 has killed networked Win 7 x64 workstation

Keith

A similar problem has been noted before with an upgrade from 6.10 to 6.14. Hopefully the solution will be the same.

After the upgrade, for the first time you run Recorder on Vista/Windows 7 rather than starting Recorder.exe, run the file called RecorderApp.exe using the Run as Administrator option. This will allow the application to make the necessary changes to the registry. You only need to do this once on each machine.

Mike

Mike Weideli

MikeWeideli's Website

3 Reply by kbalmer

  • kbalmer
  • Veteran
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  • From: Bedford
  • Registered: 12-05-2006
  • Posts: 162

Re: Upgrade to 6.16.2.241 has killed networked Win 7 x64 workstation

Thanks Mike! It worked. I'm off the hook!

Cheers, Keith

kbalmer's Website