1

Re: Installation Problem

I am getting a "really helpful" error message on trying to install the latest standalone Recorder 6 on to a laptop:

"The installation of SQL Express failed. The error is detailed below:
No further error information is available"

Err - any ideas? I haven't a clue where to start with so much information!

Computer - Intel Centrino Duo
Windows XP Pro Service Pack 3
Memory 1gB
Recorder 6.15.4 Standalone c/w SQL Server Express

Craig Slawson
Staffordshire Ecological Record

2

Re: Installation Problem

Hi Craig
Have a look at [http://msdn.microsoft.com/en-us/library/ms143702%28SQL.90%29.aspx] to see if it helps. If your installation did not work at all, so you don't have these folders, you can also look in your Windows temp directory for the file called SqlSetup.log. For example, mine is in C:\Users\John\AppData\Local\Temp but on Windows XP it will be under c:\Documents and Settings.

Cheers

John van Breda
Biodiverse IT

3

Re: Installation Problem

John,

I've looked in the LOG Summary file and it successfully installs:
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server Native Client
Microsoft SQL Server VSS Writer

At that point it says Setup failed

I've had a look through the other logs and the "Core", "Core(Local)" and "MSXML6_1" seem to be the problem, but I haven't a clue what it all means! MSXML6_1 reports a file "C:\WINDOWS\Installer\47e88.msi" as missing, but I've search Goggle and got absolutely zero hits!

HELP !!!!

Core - LOG File------------------------------
Microsoft SQL Server 2005 Setup beginning at Fri Sep 03 08:37:14 2010
Process ID      : 2964
d:\f9a9702182bd60e4a25a\setup.exe Version: 2005.90.4035.0
Running: LoadResourcesAction at: 2010/8/3 8:37:14
Complete: LoadResourcesAction at: 2010/8/3 8:37:14, returned true
Running: ParseBootstrapOptionsAction at: 2010/8/3 8:37:14
Loaded DLL:d:\f9a9702182bd60e4a25a\xmlrw.dll Version:2.0.3609.0
Complete: ParseBootstrapOptionsAction at: 2010/8/3 8:37:14, returned true
Running: ValidateWinNTAction at: 2010/8/3 8:37:14
Complete: ValidateWinNTAction at: 2010/8/3 8:37:14, returned true
Running: ValidateMinOSAction at: 2010/8/3 8:37:14
Complete: ValidateMinOSAction at: 2010/8/3 8:37:14, returned true
Running: PerformSCCAction at: 2010/8/3 8:37:14
Complete: PerformSCCAction at: 2010/8/3 8:37:14, returned true
Running: ActivateLoggingAction at: 2010/8/3 8:37:14
Complete: ActivateLoggingAction at: 2010/8/3 8:37:14, returned true
Delay load of action "DetectPatchedBootstrapAction" returned nothing. No action will occur as a result.
Action "LaunchPatchedBootstrapAction" will be skipped due to the following restrictions:
Condition "EventCondition: __STP_LaunchPatchedBootstrap__2964" returned false.
Running: PerformSCCAction2 at: 2010/8/3 8:37:14
Complete: PerformSCCAction2 at: 2010/8/3 8:37:14, returned true
Running: PerformDotNetCheck at: 2010/8/3 8:37:14
Complete: PerformDotNetCheck at: 2010/8/3 8:37:14, returned true
Running: ComponentUpdateAction at: 2010/8/3 8:37:14
Complete: ComponentUpdateAction at: 2010/8/3 8:37:31, returned true
Running: DetectLocalBootstrapAction at: 2010/8/3 8:37:31
Complete: DetectLocalBootstrapAction at: 2010/8/3 8:37:31, returned true
Running: LaunchLocalBootstrapAction at: 2010/8/3 8:37:31
Error: Action "LaunchLocalBootstrapAction" threw an exception during execution.  Error information reported during run:
"C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\setup.exe" finished and returned: 1612
Aborting queue processing as nested installer has completed
Message pump returning: 1612
-------------------------------------------------------

Core(Local) Log file--------------------------
Microsoft SQL Server 2005 Setup beginning at Fri Sep 03 08:37:33 2010
Process ID      : 2480
C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\setup.exe Version: 2005.90.4035.0
Running: LoadResourcesAction at: 2010/8/3 8:37:33
Complete: LoadResourcesAction at: 2010/8/3 8:37:33, returned true
Running: ParseBootstrapOptionsAction at: 2010/8/3 8:37:33
Loaded DLL:C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\xmlrw.dll Version:2.0.3609.0
Complete: ParseBootstrapOptionsAction at: 2010/8/3 8:37:33, returned true
Running: ValidateWinNTAction at: 2010/8/3 8:37:33
Complete: ValidateWinNTAction at: 2010/8/3 8:37:33, returned true
Running: ValidateMinOSAction at: 2010/8/3 8:37:33
Complete: ValidateMinOSAction at: 2010/8/3 8:37:33, returned true
Running: PerformSCCAction at: 2010/8/3 8:37:33
Complete: PerformSCCAction at: 2010/8/3 8:37:33, returned true
Running: ActivateLoggingAction at: 2010/8/3 8:37:33
Complete: ActivateLoggingAction at: 2010/8/3 8:37:33, returned true
Running: DetectPatchedBootstrapAction at: 2010/8/3 8:37:33
Complete: DetectPatchedBootstrapAction at: 2010/8/3 8:37:33, returned true
Action "LaunchPatchedBootstrapAction" will be skipped due to the following restrictions:
Condition "EventCondition: __STP_LaunchPatchedBootstrap__2480" returned false.
Action "BeginBootstrapLogicStage" will be skipped due to the following restrictions:
Condition "Setup is running locally." returned true.
Running: PerformDotNetCheck2 at: 2010/8/3 8:37:33
Complete: PerformDotNetCheck2 at: 2010/8/3 8:37:33, returned true
Running: InvokeSqlSetupDllAction at: 2010/8/3 8:37:33
Loaded DLL:C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\sqlspars.dll Version:2005.90.4035.0
<Func Name='DwLaunchMsiExec'>
Examining 'sqlspars' globals to initialize 'SetupStateScope'
Opening 'MachineConfigScope' for [WS201]
Trying to find Product Code from command line or passed transform
If possible, determine install id and type
Trying to find Instance Name from command line.
Instance Name = RECORDER
Trying to find install through Instance Name
Install Type = 1
If possible, determine action
Machine = WS201, Article = WMIServiceWin32OSWorking, Result = 0 (0x0)
Machine = WS201, Article = WMIServiceWin32CompSystemWorking, Result = 0 (0x0)
Machine = WS201, Article = WMIServiceWin32ProcessorWorking, Result = 0 (0x0)
Machine = WS201, Article = WMIServiceReadRegWorking, Result = 0 (0x0)
Machine = WS201, Article = WMIServiceWin32DirectoryWorking, Result = 0 (0x0)
Machine = WS201, Article = WMIServiceCIMDataWorking, Result = 0 (0x0)
Machine = WS201, Article = XMLDomDocument, Result = 0 (0x0)
Machine = WS201, Article = Processor, Result = 0 (0x0)
Machine = WS201, Article = PhysicalMemory, Result = 0 (0x0)
Machine = WS201, Article = DiskFreeSpace, Result = 0 (0x0)
Machine = WS201, Article = OSVersion, Result = 0 (0x0)
Machine = WS201, Article = OSServicePack, Result = 0 (0x0)
Machine = WS201, Article = OSType, Result = 0 (0x0)
Machine = WS201, Article = AdminShare, Result = 0 (0x0)
Machine = WS201, Article = PendingReboot, Result = 0 (0x0)
Machine = WS201, Article = IEVersion, Result = 0 (0x0)
Machine = WS201, Article = DriveWriteAccess, Result = 0 (0x0)
Machine = WS201, Article = COMPlus, Result = 0 (0x0)
Machine = WS201, Article = ASPNETVersionRegistration, Result = 0 (0x0)
Machine = WS201, Article = MDAC25Version, Result = 0 (0x0)
Machine = WS201, Article = SKUUpgrade, Result = 0 (0x0)
*******************************************
Setup Consistency Check Report for Machine: WS201
*******************************************
Article: WMI Service Requirement, Result: CheckPassed
Article: MSXML Requirement, Result: CheckPassed
Article: Operating System Minimum Level Requirement, Result: CheckPassed
Article: Operating System Service Pack Level Requirement, Result: CheckPassed
Article: SQL Compatibility With Operating System, Result: CheckPassed
Article: Minimum Hardware Requirement, Result: CheckPassed
Article: Pending Reboot Requirement, Result: CheckPassed
Article: Default Installation Path Permission Requirement, Result: CheckPassed
Article: Internet Explorer Requirement, Result: CheckPassed
Article: Check COM+ Catalogue, Result: CheckPassed
Article: ASP.Net Registration Requirement, Result: CheckPassed
Article: Minimum MDAC Version Requirement, Result: CheckPassed
Article: Edition Upgrade Check, Result: CheckPassed
<Func Name='PerformDetections'>
0
<EndFunc Name='PerformDetections' Return='0' GetLastError='0'>
Loaded DLL:C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\sqlsval.dll Version:2005.90.4035.0
<EndFunc Name='DwLaunchMsiExec' Return='0' GetLastError='0'>
Complete: InvokeSqlSetupDllAction at: 2010/8/3 8:37:38, returned true
Running: SetPackageInstallStateAction at: 2010/8/3 8:37:38
Complete: SetPackageInstallStateAction at: 2010/8/3 8:37:38, returned true
Running: DeterminePackageTransformsAction at: 2010/8/3 8:37:39
Complete: DeterminePackageTransformsAction at: 2010/8/3 8:37:39, returned true
Running: ValidateSetupPropertiesAction at: 2010/8/3 8:37:39
Complete: ValidateSetupPropertiesAction at: 2010/8/3 8:37:39, returned true
Running: OpenPipeAction at: 2010/8/3 8:37:39
Complete: OpenPipeAction at: 2010/8/3 8:37:39, returned false
Error: Action "OpenPipeAction" failed during execution.
Running: CreatePipeAction at: 2010/8/3 8:37:39
Complete: CreatePipeAction at: 2010/8/3 8:37:40, returned false
Error: Action "CreatePipeAction" failed during execution.
Action "RunRemoteSetupAction" will be skipped due to the following restrictions:
Condition "Action: CreatePipeAction has finished and passed." returned false.
Running: PopulateMutatorDbAction at: 2010/8/3 8:37:40
Complete: PopulateMutatorDbAction at: 2010/8/3 8:37:40, returned true
Running: GenerateRequestsAction at: 2010/8/3 8:37:40
    SQL_Engine = 3
    SQL_Data_Files = 3
    SQL_Replication = -1
    SQL_FullText = -1
    SQL_SharedTools = 3
    SQL_BC_DEP = -1
    Analysis_Server = -1
    AnalysisDataFiles = -1
    AnalysisSharedTools = -1
    RS_Server = -1
    RS_Web_Interface = -1
    RS_SharedTools = -1
    Notification_Services = -1
    NS_Engine = -1
    NS_Client = -1
    SQL_DTS = -1
    Client_Components = -1
    Connectivity = -1
    SQL_Tools90 = -1
    SQL_WarehouseDevWorkbench = -1
    SDK = -1
    SQLXML = -1
    Tools_Legacy = -1
    TOOLS_BC_DEP = -1
    SQL_SSMSEE = -1
    SQL_Documentation = -1
    SQL_BooksOnline = -1
    SQL_DatabaseSamples = -1
    SQL_AdventureWorksSamples = -1
    SQL_AdventureWorksDWSamples = -1
    SQL_AdventureWorksASSamples = -1
    SQL_Samples = -1
Complete: GenerateRequestsAction at: 2010/8/3 8:37:41, returned true
Running: CreateProgressWindowAction at: 2010/8/3 8:37:41
Complete: CreateProgressWindowAction at: 2010/8/3 8:37:41, returned false
Error: Action "CreateProgressWindowAction" failed during execution.
Running: ScheduleActionAction at: 2010/8/3 8:37:41
Complete: ScheduleActionAction at: 2010/8/3 8:37:41, returned true
Skipped: InstallASAction.11
Skipped: Action "InstallASAction.11" was not run.  Information reported during analysis:
No install request found for package: "sqlsupport", referred by package: "as", install will be skipped as a result.
Skipped: InstallASAction.18
Skipped: Action "InstallASAction.18" was not run.  Information reported during analysis:
No install request found for package: "owc11", referred by package: "as", install will be skipped as a result.
Skipped: InstallASAction.22
Skipped: Action "InstallASAction.22" was not run.  Information reported during analysis:
No install request found for package: "bcRedist", referred by package: "as", install will be skipped as a result.
Skipped: InstallASAction.9
Skipped: Action "InstallASAction.9" was not run.  Information reported during analysis:
No install request found for package: "msxml6", referred by package: "as", install will be skipped as a result.
Skipped: InstallDTSAction
Skipped: Action "InstallDTSAction" was not run.  Information reported during analysis:
No install request found for package: "dts", install will be skipped as a result.
Skipped: InstallDTSAction.11
Skipped: Action "InstallDTSAction.11" was not run.  Information reported during analysis:
No install request found for package: "sqlsupport", referred by package: "dts", install will be skipped as a result.
Skipped: InstallDTSAction.12
Skipped: Action "InstallDTSAction.12" was not run.  Information reported during analysis:
No install request found for package: "sqlncli", referred by package: "dts", install will be skipped as a result.
Skipped: InstallDTSAction.18
Skipped: Action "InstallDTSAction.18" was not run.  Information reported during analysis:
No install request found for package: "owc11", referred by package: "dts", install will be skipped as a result.
Skipped: InstallDTSAction.22
Skipped: Action "InstallDTSAction.22" was not run.  Information reported during analysis:
No install request found for package: "bcRedist", referred by package: "dts", install will be skipped as a result.
Skipped: InstallDTSAction.9
Skipped: Action "InstallDTSAction.9" was not run.  Information reported during analysis:
No install request found for package: "msxml6", referred by package: "dts", install will be skipped as a result.
Skipped: InstallNSAction
Skipped: Action "InstallNSAction" was not run.  Information reported during analysis:
No install request found for package: "ns", install will be skipped as a result.
Skipped: InstallNSAction.11
Skipped: Action "InstallNSAction.11" was not run.  Information reported during analysis:
No install request found for package: "sqlsupport", referred by package: "ns", install will be skipped as a result.
Skipped: InstallNSAction.12
Skipped: Action "InstallNSAction.12" was not run.  Information reported during analysis:
No install request found for package: "sqlncli", referred by package: "ns", install will be skipped as a result.
Skipped: InstallNSAction.18
Skipped: Action "InstallNSAction.18" was not run.  Information reported during analysis:
No install request found for package: "owc11", referred by package: "ns", install will be skipped as a result.
Skipped: InstallNSAction.22
Skipped: Action "InstallNSAction.22" was not run.  Information reported during analysis:
No install request found for package: "bcRedist", referred by package: "ns", install will be skipped as a result.
Skipped: InstallNSAction.9
Skipped: Action "InstallNSAction.9" was not run.  Information reported during analysis:
No install request found for package: "msxml6", referred by package: "ns", install will be skipped as a result.
Skipped: InstallRSAction.11
Skipped: Action "InstallRSAction.11" was not run.  Information reported during analysis:
No install request found for package: "sqlsupport", referred by package: "rs", install will be skipped as a result.
Skipped: InstallRSAction.18
Skipped: Action "InstallRSAction.18" was not run.  Information reported during analysis:
No install request found for package: "owc11", referred by package: "rs", install will be skipped as a result.
Skipped: InstallRSAction.22
Skipped: Action "InstallRSAction.22" was not run.  Information reported during analysis:
No install request found for package: "bcRedist", referred by package: "rs", install will be skipped as a result.
Running: InstallSqlAction.11 at: 2010/8/3 8:37:42
Installing: sqlsupport on target: WS201
Complete: InstallSqlAction.11 at: 2010/8/3 8:38:1, returned true
Running: InstallSqlAction.12 at: 2010/8/3 8:38:1
Installing: sqlncli on target: WS201
Complete: InstallSqlAction.12 at: 2010/8/3 8:38:18, returned true
Skipped: InstallSqlAction.18
Skipped: Action "InstallSqlAction.18" was not run.  Information reported during analysis:
No install request found for package: "owc11", referred by package: "sql", install will be skipped as a result.
Running: InstallSqlAction.21 at: 2010/8/3 8:38:18
Installing: sqlwriter on target: WS201
Complete: InstallSqlAction.21 at: 2010/8/3 8:38:23, returned true
Skipped: InstallSqlAction.22
Skipped: Action "InstallSqlAction.22" was not run.  Information reported during analysis:
No install request found for package: "bcRedist", referred by package: "sql", install will be skipped as a result.
Running: InstallSqlAction.9 at: 2010/8/3 8:38:23
Installing: msxml6 on target: WS201
Error: MsiOpenDatabase failed with 110
Failed to install package
The installation source for this product is not available.  Verify that the source exists and that you can access it.
Error: MsiOpenDatabase failed with 110 for MSI {0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}
Setting package return code to: 1612
Complete: InstallSqlAction.9 at: 2010/8/3 8:38:23, returned false
Error: Action "InstallSqlAction.9" failed during execution.  Error information reported during run:
Target collection includes the local machine.
Invoking installPackage() on local machine.
Skipped: InstallToolsAction.11
Skipped: Action "InstallToolsAction.11" was not run.  Information reported during analysis:
No install request found for package: "sqlsupport", referred by package: "tools", install will be skipped as a result.
Skipped: InstallToolsAction.12
Skipped: Action "InstallToolsAction.12" was not run.  Information reported during analysis:
No install request found for package: "sqlncli", referred by package: "tools", install will be skipped as a result.
Skipped: InstallToolsAction.13
Skipped: Action "InstallToolsAction.13" was not run.  Information reported during analysis:
No install request found for package: "PPESku", referred by package: "tools", install will be skipped as a result.
Skipped: InstallToolsAction.18
Skipped: Action "InstallToolsAction.18" was not run.  Information reported during analysis:
No install request found for package: "owc11", referred by package: "tools", install will be skipped as a result.
Skipped: InstallToolsAction.20
Skipped: Action "InstallToolsAction.20" was not run.  Information reported during analysis:
No install request found for package: "BOL", referred by package: "tools", install will be skipped as a result.
Skipped: InstallToolsAction.22
Skipped: Action "InstallToolsAction.22" was not run.  Information reported during analysis:
No install request found for package: "bcRedist", referred by package: "tools", install will be skipped as a result.
Skipped: InstallToolsAction.23
Skipped: Action "InstallToolsAction.23" was not run.  Information reported during analysis:
No install request found for package: "ssmsee", referred by package: "tools", install will be skipped as a result.
Skipped: InstallToolsAction.9
Skipped: Action "InstallToolsAction.9" was not run.  Information reported during analysis:
No install request found for package: "msxml6", referred by package: "tools", install will be skipped as a result.
Action "InstallSqlAction" will return false due to the following preconditions:
Condition "Action: InstallSqlAction.9 has finished and failed." returned true.
Installation of package: "sql"  failed due to a precondition.
Step "InstallSqlAction" was not able to run.
Skipped: InstallNSAction.10
Skipped: Action "InstallNSAction.10" was not run.  Information reported during analysis:
No install request found for package: "sqlxml4", referred by package: "ns", install will be skipped as a result.
Skipped: InstallToolsAction
Skipped: Action "InstallToolsAction" was not run.  Information reported during analysis:
No install request found for package: "tools", install will be skipped as a result.
Skipped: InstallToolsAction.10
Skipped: Action "InstallToolsAction.10" was not run.  Information reported during analysis:
No install request found for package: "sqlxml4", referred by package: "tools", install will be skipped as a result.
Skipped: RepairForBackwardsCompatRedistAction
Skipped: Action "RepairForBackwardsCompatRedistAction" was not run.  Information reported during analysis:
Action: "RepairForBackwardsCompatRedistAction" will be skipped due to the following condition:
Condition "sql was successfully upgraded." returned false. Condition context:
sql failed to upgrade and so the uninstall of the upgraded product will not occur.
Error: Action "UninstallForMSDE2000Action" failed during execution.  Error information reported during run:
Action: "UninstallForMSDE2000Action" will be marked as failed due to the following condition:
Condition "sql was successfully upgraded." returned false. Condition context:
sql failed to upgrade and so the uninstall of the upgraded product will not occur.
Installation of package: "patchMSDE2000"  failed due to a precondition.
Error: Action "UninstallForSQLAction" failed during execution.  Error information reported during run:
Action: "UninstallForSQLAction" will be marked as failed due to the following condition:
Condition "sql was successfully upgraded." returned false. Condition context:
sql failed to upgrade and so the uninstall of the upgraded product will not occur.
Installation of package: "patchLibertySql"  failed due to a precondition.
Skipped: InstallASAction
Skipped: Action "InstallASAction" was not run.  Information reported during analysis:
No install request found for package: "as", install will be skipped as a result.
Skipped: InstallRSAction
Skipped: Action "InstallRSAction" was not run.  Information reported during analysis:
No install request found for package: "rs", install will be skipped as a result.
Skipped: UninstallForRS2000Action
Skipped: Action "UninstallForRS2000Action" was not run.  Information reported during analysis:
Action: "UninstallForRS2000Action" will be skipped due to the following condition:
Condition "Action: InstallRSAction was skipped." returned true.
Error: Action "ExposeVistaClusteredResources" failed during execution.  Error information reported during run:
Action: "ExposeVistaClusteredResources" will be marked as failed due to the following condition:
Condition "The Clustered SQL Server instance that hosts  is installed." returned false.
Running: ReportChainingResults at: 2010/8/3 8:38:24
Error: Action "ReportChainingResults" threw an exception during execution.
One or more packages failed to install. Refer to logs for error details. : 1612
        Error Code: 0x8007064c (1612)
Windows Error Text: The installation source for this product is not available.  Verify that the source exists and that you can access it.

  Source File Name: sqlchaining\sqlchainingactions.cpp
Compiler Timestamp: Sat Oct 25 08:47:07 2008
     Function Name: sqls::ReportChainingResults::perform
Source Line Number: 3521

---- Context -----------------------------------------------
sqls::HostSetupPackageInstallerSynch::postCommit
sqls::HighlyAvailablePackage::preInstall
sqls::HighlyAvailablePackage::manageVsResources
ce: 29539

Error: Failed to add file :"C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0001_WS201_.NET Framework 2.0.log" to cab file : "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\SqlSetup0001.cab" Error Code : 2
Delay load of action "UploadDrWatsonLogAction" returned nothing. No action will occur as a result.
Message pump returning: 1612
----------------------------------------------------------------

MSXML6_1 Log file------------------------------------
=== Verbose logging started: 03/09/2010  08:38:23  Build type: SHIP UNICODE 3.01.4001.5512  Calling process: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\setup.exe ===
MSI (c) (B0:64) [08:38:23:375]: Resetting cached policy values
MSI (c) (B0:64) [08:38:23:375]: Machine policy value 'Debug' is 0
MSI (c) (B0:64) [08:38:23:375]: ******* RunEngine:
           ******* Product: {0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}
           ******* Action:
           ******* CommandLine: **********
MSI (c) (B0:64) [08:38:23:375]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (B0:64) [08:38:23:375]: Grabbed execution mutex.
MSI (c) (B0:64) [08:38:23:390]: Cloaking enabled.
MSI (c) (B0:64) [08:38:23:390]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (B0:64) [08:38:23:390]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F8:50) [08:38:23:390]: Grabbed execution mutex.
MSI (s) (F8:D8) [08:38:23:390]: Resetting cached policy values
MSI (s) (F8:D8) [08:38:23:390]: Machine policy value 'Debug' is 0
MSI (s) (F8:D8) [08:38:23:390]: ******* RunEngine:
           ******* Product: {0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}
           ******* Action:
           ******* CommandLine: **********
MSI (s) (F8:D8) [08:38:23:390]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (F8:D8) [08:38:23:390]: Warning: Local cached package 'C:\WINDOWS\Installer\47e88.msi' is missing.
MSI (s) (F8:D8) [08:38:23:390]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (F8:D8) [08:38:23:390]: User policy value 'DisableMedia' is 0
MSI (s) (F8:D8) [08:38:23:390]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (F8:D8) [08:38:23:390]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (F8:D8) [08:38:23:390]: SOURCEMGMT: Looking for sourcelist for product {0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}
MSI (s) (F8:D8) [08:38:23:390]: SOURCEMGMT: Adding {0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (F8:D8) [08:38:23:390]: SOURCEMGMT: Now checking product {0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}
MSI (s) (F8:D8) [08:38:23:390]: SOURCEMGMT: Media is enabled for product.
MSI (s) (F8:D8) [08:38:23:390]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (F8:D8) [08:38:23:390]: SOURCEMGMT: Trying source d:\720233b373a4a739c15cf4\dotnetfx30\x86\.
MSI (s) (F8:D8) [08:38:23:390]: Note: 1: 2203 2: d:\720233b373a4a739c15cf4\dotnetfx30\x86\msxml6.msi 3: -2147287037
MSI (s) (F8:D8) [08:38:23:390]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (F8:D8) [08:38:23:390]: Note: 1: 1706 2: -2147483647 3: msxml6.msi
MSI (s) (F8:D8) [08:38:23:390]: SOURCEMGMT: Processing net source list.
MSI (s) (F8:D8) [08:38:23:390]: Note: 1: 1706 2: -2147483647 3: msxml6.msi
MSI (s) (F8:D8) [08:38:23:390]: SOURCEMGMT: Processing media source list.
MSI (s) (F8:D8) [08:38:23:406]: SOURCEMGMT: Trying media source E:\.
MSI (s) (F8:D8) [08:38:23:406]: Note: 1: 2203 2: E:\msxml6.msi 3: -2147287038
MSI (s) (F8:D8) [08:38:23:406]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (F8:D8) [08:38:23:406]: Note: 1: 1706 2: -2147483647 3: msxml6.msi
MSI (s) (F8:D8) [08:38:23:406]: SOURCEMGMT: Processing URL source list.
MSI (s) (F8:D8) [08:38:23:406]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (F8:D8) [08:38:23:406]: Note: 1: 1706 2: -2147483647 3: msxml6.msi
MSI (s) (F8:D8) [08:38:23:406]: Note: 1: 1706 2:  3: msxml6.msi
MSI (s) (F8:D8) [08:38:23:406]: SOURCEMGMT: Failed to resolve source
MSI (s) (F8:D8) [08:38:23:406]: MainEngineThread is returning 1612
MSI (c) (B0:64) [08:38:23:406]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (B0:64) [08:38:23:406]: MainEngineThread is returning 1612
=== Verbose logging stopped: 03/09/2010  08:38:23 ===

Craig Slawson
Staffordshire Ecological Record

4

Re: Installation Problem

I had a similar problem when installing Recorder 6 for a customer in May. When installing SQL Server Express we got a very unhelpful error message but with Dorset Software’s help we tracked it to problems with MSXML6. Simon Wood got me to use the Event Viewer to track down the problem: Start – Run – EventVwr. The problem was then sorted out using the following information from Simon, after which SQL Server Express and Recorder 6 installed without any further problems.

Requires MSXML6 from this link:

http://www.microsoft.com/downloads/details.aspx?familyid=993c0bcf-3bcf-4009-be21-27e85e1857b1&displaylang=en

The following site suggests using the Windows Installer CleanUp Utility to remove the MSXML 6 sp2 file: http://www.ferolen.com/blog/error-install-ms-sql-server-express-in-windows-xp-sp3-msxml6-sp2/

I did ask at the time if anything could be done to prevent other users suffering from this problem so I presume nothing was done for v6.15. Can it please go on the list for v6.16.

Sally Rankin, JNCC Recorder Approved Expert
E-mail: s.rankin@btinternet.com
Telephone: 01491 578633
Mobile: 07941 207687

5

Re: Installation Problem

Sally,

Thanks for the info, unfortunately:

1) MSXML6.msi from your link won't install as it reported there is already a higher version on the computer
2) Cannot uninstall the existing as Windows won't let me
3) The Install CleanUp Utility link on the page you supplied doesn't work

So.... I'm still in exactly the same situation, and one of my recorders who had one of the copies of Recorder I just bought has had exactly the same error message and he is on Vista!

Craig Slawson
Staffordshire Ecological Record

6

Re: Installation Problem

Hi all,

We have just tried installing a standalone version of Recorder 6 from the new CD and have got the same error message as Craig:

"The installation of SQL Express failed. The error is detailed below:
No further error information is available"

We are also in the same position as Craig in that:

"   1) MSXML6.msi from your link won't install as it reported there is already a higher version on the computer
    2) Cannot uninstall the existing as Windows won't let me
    3) The Install CleanUp Utility link on the page you supplied doesn't work"

As a last resort we tried installing SQL Express seperately but that wouldn't work either due to the MSXML6 issue.

Please help!!!

Herefordshire Biological Records Centre

7

Re: Installation Problem

Emma

Which operating system and service pack are you on please.

Mike

Mike Weideli

8

Re: Installation Problem

Emma

When you tried to install SQL Express separately which version of SQL Express 2005 did you use. The one on the Cd or the latest one from Microsoft ( SP3).


Mike

Mike Weideli

9

Re: Installation Problem

Hi All
Looking around on the web, it appears that this is a common problem in Service Pack 3 and possibly other setups, with the SQL Express installer. Most posts on the topic suggest using the Windows Cleanup Utility, but it appears that Microsoft have realised this utility can cause other damage to your Windows setup so have removed the download. The only other suggestion I can find it so use a product called Your Installer (http://www.ursoftware.com/download.php) to remove MSXML6 properly, reinstall it from this link: http://www.microsoft.com/downloads/details.aspx?familyid=993c0bcf-3bcf-4009-be21-27e85e1857b1&displaylang=en, then try again.
Hope this helps,

John van Breda
Biodiverse IT

10

Re: Installation Problem

Hi Mike,

We are using windows XP, service pack 3. We tried to install SQL Express 2005 from the microsoft website.

We have actually managed to install the software now by following Sallys earlier suggestion. As John said Windows have removed the Windows Installer Cleanup Utility but we managed to locate a copy of it on another website and risked it (http://www.softpedia.com/progDownload/Windows-Installer-CleanUp-Utility-Download-18442.html). Thankfully it worked with no obvious side effects! We then downloaded msxml6.msi from the link suggested by Sally and installed it. Finally we inserted the Recorder 6 CD and ran the installation procedure and got no error messages. It seems to have installed fine and we were able to transfer one of our existing 2002 databases with no issues.

Sadly we are now having issues importing this data to our recently installed networked Recorder 6 but are hoping that this may be to do with permissions. I think I'll save this for a fresh thread if we get no joy from the councils IT guys!

Thanks everyone for your help.

Emma

Herefordshire Biological Records Centre

11

Re: Installation Problem

I have followed Emma's lead and used the Clean-up Utility from her link and SQL Server has now successfully installed and Recorder is up and working, however, this fiddling about should not be necessary for a commercial program. It is even more annoying that it is a Microsoft program which is stopping another Microsoft program from installing properly - I guess that's par for the course ;)

Craig Slawson
Staffordshire Ecological Record

12 (edited by MikeWeideli 12-12-2010 16:47:01)

Re: Installation Problem

It might be that Microsoft have provided a better fix for this now. Haven't tried it, but  mentioning here in case it is might be of use

http://download.microsoft.com/download/E/3/F/E3F51FFB-505D-480E-9F67-0DD3A9680DEE/MSXMLFix.EXE

Knowledge base article is http://support.microsoft.com/kb/968749

Also apparently SQL Server 2008  with SP1 will now install.  SQL Server 2008 R2 inorporates SP1 so I assume this is also  OK.  Also I assume nothing has been done in R2 to stop Recorder working with it, but who knows with Microsoft.

Mike Weideli

13

Re: Installation Problem

I've just successfully installed SQL Server Express 2008 R2 on XP. It looks as though the MSXML problem is taken care of - this line occurs in MSXML6.log:

MSI (s) (EC:24) [08:56:58:578]: Windows Installer removed the product. Product Name: MSXML 6.0 Parser. Product Version: 6.10.1129.0. Product Language: 1033. Removal success or error status: 0.

I'm still having a problem installing R6.15 - but that seems to be a separate issue and I'll start a new thread if necessary.

Alan Hale
Aberystwyth

14 (edited by MikeWeideli 10-01-2011 11:01:32)

Re: Installation Problem

From the Microsoft knowledge base article it now looks as though there is a later version of SQL Sever 2005 which will fix the problem.  This is very recent and I haven't tried it, but if it does work the this version should be used in preferenece to the one on the CD.  Problem is that until soemone has tried it we can't be sure that Microsoft haven't made other changes which affect Recorder.

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=26435597-b28e-4568-9d16-017bdf47abdc&displaylang=en

Mike Weideli

15

Re: Installation Problem

I installed this new version of SQL Server Express then Recorder 6 on Friday on a PC running Windows XP SP3 and no installation problems were encountered. I downloaded SQLEXPR.EXE, SQL Server 2005 Express Edition Service Pack 4, from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=26435597-b28e-4568-9d16-017bdf47abdc&displaylang=en and installed it. When asked to select the authentication mode I selected Mixed Mode (Windows Authentication and SQL Server Authentication). When asked to specify the configuration options I ticked both Enable User Instances and Add user to the SQL Server Administrator role. I then used a Recorder 6 v6.15.4b standalone installation disk to install Recorder 6. When asked to select SQL Server Settings I selected Use an existing local SQL Server or MSDE instance.

I also downloaded and installed SQLEXPR_TOOLKIT.EXE, SQL Server Management Studio Express, so that I would be able to use the SQL Server tools.

To avoid the problems in the preceding posts users will need to use this version SQL Server Express rather than the one on the Recorder 6 installation disks.

Sally Rankin, JNCC Recorder Approved Expert
E-mail: s.rankin@btinternet.com
Telephone: 01491 578633
Mobile: 07941 207687

16

Re: Installation Problem

Just to say I followed Sally's instuctions yesterday to the letter and had a lovely smooth installation......no fiddling about trying to get anything to work.
Thanks Sally

Sara Hawkswell

The Wildlife Information Centre
[i]for Lothians and the Scottish Borders[/i]