Not only that, but over the weekend we were treated to the now totally expected inconsistency where Easymaps produced two different error messages and none after minutes of doing nothing; and trying to load the site from the URL gave no message and a 'page not found' error (once), over Saturday-Sunday in no apparent pattern.

No doubt we will be told (again) that if behaviour is inconsistent it is difficult to find the problem.  The obvious answer is to rewrite the software so that it *is* consistent.  That drawing-board must be lying around somewhere in the NBN office.  Find it, perhaps?  And in the interim why not just upload the outstanding data to G4?  It does not have all the glitzy digital bling, and for all we criticised it when it was the only choice we had, at least it was (and usually still is) more reliable, consistent and transparent than the turkey we have now.

Murdo

Thanks, Matt.  However, the answer is not to have support staff on call 24/7, but to have a site that is robust and does not crash so frequently.

And when it does crash, the minimum we should expect is a meaningful accurate message, rather than no message, a completely inappropriate message, or a message that tells us no more than we had already worked out for ourselves.

As I pointed out in a post some time ago, the 'supply a tvk' nonsense has come up before, so yet again whatever patch was applied is has not worked.

M.

On the subject of downtime and the other thoroughly unfriendly feature where you only notify planned downtime on the home page, see what this site does: http://www.ispotnature.org/, and navigate to various pages.

Check it before tomorrow, though, or on Wednesday.

If OU can do it, so can NBN, and how helpful it would be.

M.