Thanks Mike.
The upgrade appears to have been successful on the server. However, if we try to login on a workstation or via our Citrix virtual server we get the following error message:
'An unhandled error has occurred in the application. This error message has been copied to the clipboard and also will be saved to the following file location after this dialog is closed: ..........
If you browse the folders in Windows Explorer, then because you are running Windows XP you will see this folder displayed as:.......
The following error message was poduced when logging in on a workstation:
'date/time : 2014-04-24, 11:54:12, 945ms
computer name : NTS005964
user name : owilson <admin>
registered owner : Temp / NTS
operating system : Windows XP Service Pack 3 build 2600
system language : English
system up time : 3 days 3 hours
program up time : 774 milliseconds
processors : 2x Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
physical memory : 1465/3567 MB (free/total)
free disk space : (C:) 82.05 GB
display mode : 1680x1050, 32 bit
process id : $130c
allocated memory : 14.54 MB
command line : RecorderApp.exe /2688496
executable : RecorderApp.exe
exec. date/time : 2014-03-24 11:48
version : 6.22.2.274
compiled with : Delphi 7
madExcept version : 3.0n
callstack crc : $18fd5c47, $6706329b, $6706329b
exception number : 1
exception class : EApplicationSettingsError
exception message : The Object Sheet File Path setting is missing or incorrect. Recorder is not installed properly and cannot start.
main thread ($a5c):
00a7df45 RecorderApp.exe ApplicationSettings 3889 +25 TApplicationSettings.FindRegPath
00a72e3a RecorderApp.exe ApplicationSettings 1000 +122 TApplicationSettings.ReadRegistrySettings
00a71cfa RecorderApp.exe ApplicationSettings 748 +16 TApplicationSettings.Create
00a955b4 RecorderApp.exe RecorderApp 360 +25 initialization
thread $454:
7c90df48 ntdll.dll NtWaitForMultipleObjects
7c80958a kernel32.dll WaitForMultipleObjectsEx
7e4195f3 user32.dll MsgWaitForMultipleObjectsEx
7e4196a3 user32.dll MsgWaitForMultipleObjects
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
>> created by main thread ($a5c) at:
4ec67f66 gdiplus.dll
thread $c2c:
7c90daa8 ntdll.dll NtReplyWaitReceivePortEx
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
>> created by main thread ($a5c) at:
77e7d105 RPCRT4.dll
thread $9e0:
7c90d218 ntdll.dll NtDelayExecution
7c8023eb kernel32.dll SleepEx
7c802450 kernel32.dll Sleep
00476bed RecorderApp.exe madExcept CallThreadProcSafe
00476c57 RecorderApp.exe madExcept ThreadExceptFrame
>> created by main thread ($a5c) at:
77530a23 ole32.dll
modules:
00350000 C4DLL.DLL 1.0.0.1 \\ntssvr01\Recorder 6 Server
003c0000 MS5User.Dll 5.0.0.4 \\ntssvr01\Recorder 6 Server
00400000 RecorderApp.exe 6.22.2.274 \\ntssvr01\Recorder 6 Server
014f0000 ms5cnv.dll 5.0.0.10 \\ntssvr01\Recorder 6 Server
01c80000 odbcint.dll 3.525.1132.0 C:\WINDOWS\system32
03d90000 xpsp2res.dll 5.1.2600.5512 C:\WINDOWS\system32
10000000 MS5.Dll 5.0.0.12 \\ntssvr01\Recorder 6 Server
20000000 xpsp3res.dll 5.1.2600.5512 C:\WINDOWS\system32
4ec50000 gdiplus.dll 5.2.6002.23084 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6002.23084_x-ww_f3f35550
5ad70000 uxtheme.dll 6.0.2900.5512 C:\WINDOWS\system32
5d090000 comctl32.dll 5.82.2900.6028 C:\WINDOWS\system32
5edd0000 olepro32.dll 5.1.2600.5512 C:\WINDOWS\system32
6fa00000 SOPHOS~1.DLL 10.0.9.7004 C:\PROGRA~1\Sophos\SOPHOS~1
71aa0000 WS2HELP.dll 5.1.2600.5512 C:\WINDOWS\system32
71ab0000 WS2_32.dll 5.1.2600.5512 C:\WINDOWS\system32
71ad0000 wsock32.dll 5.1.2600.5512 C:\WINDOWS\system32
71b20000 mpr.dll 5.1.2600.5512 C:\WINDOWS\system32
73000000 winspool.drv 5.1.2600.5512 C:\WINDOWS\system32
74320000 odbc32.dll 3.525.3012.0 C:\WINDOWS\system32
74720000 MSCTF.dll 5.1.2600.5512 C:\WINDOWS\system32
755c0000 msctfime.ime 5.1.2600.5512 C:\WINDOWS\system32
76390000 IMM32.DLL 5.1.2600.5512 C:\WINDOWS\system32
763b0000 comdlg32.dll 6.0.2900.5512 C:\WINDOWS\system32
76780000 SHFolder.dll 6.0.2900.5512 C:\WINDOWS\system32
76b40000 winmm.dll 5.1.2600.6160 C:\WINDOWS\system32
76bf0000 PSAPI.DLL 5.1.2600.5512 C:\WINDOWS\system32
76fd0000 CLBCATQ.DLL 2001.12.4414.700 C:\WINDOWS\system32
77050000 COMRes.dll 2001.12.4414.700 C:\WINDOWS\system32
77120000 oleaut32.dll 5.1.2600.6341 C:\WINDOWS\system32
773d0000 comctl32.dll 6.0.2900.6028 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202
774e0000 ole32.dll 5.1.2600.6435 C:\WINDOWS\system32
77b40000 apphelp.dll 5.1.2600.5512 C:\WINDOWS\system32
77c00000 version.dll 5.1.2600.5512 C:\WINDOWS\system32
77c10000 msvcrt.dll 7.0.2600.5512 C:\WINDOWS\system32
77dd0000 advapi32.dll 5.1.2600.5755 C:\WINDOWS\system32
77e70000 RPCRT4.dll 5.1.2600.6399 C:\WINDOWS\system32
77f10000 GDI32.dll 5.1.2600.5698 C:\WINDOWS\system32
77f60000 SHLWAPI.dll 6.0.2900.5912 C:\WINDOWS\system32
77fe0000 Secur32.dll 5.1.2600.5834 C:\WINDOWS\system32
7c800000 kernel32.dll 5.1.2600.6293 C:\WINDOWS\system32
7c900000 ntdll.dll 5.1.2600.6055 C:\WINDOWS\system32
7c9c0000 shell32.dll 6.0.2900.6242 C:\WINDOWS\system32
7e410000 user32.dll 5.1.2600.5512 C:\WINDOWS\system32
7e4b0000 HHCtrl.ocx 5.2.3790.4110 C:\WINDOWS\system32
7e720000 SXS.DLL 5.1.2600.5512 C:\WINDOWS\system32
processes:
0000 Idle 0 0
0004 System 0 0 normal
0280 smss.exe 0 0 normal C:\WINDOWS\system32
02b8 csrss.exe 0 0
02d0 winlogon.exe 56 17 high C:\WINDOWS\system32
02fc services.exe 4 3 normal C:\WINDOWS\system32
0308 lsass.exe 7 6 normal C:\WINDOWS\system32
03dc svchost.exe 4 1 normal C:\WINDOWS\system32
0438 svchost.exe 0 0
0498 svchost.exe 11 42 normal C:\WINDOWS\System32
04ec SavService.exe 0 0
0510 svchost.exe 4 1 normal C:\WINDOWS\system32
051c DisplayLinkManager.exe 4 18 normal C:\Program Files\DisplayLink Core Software
0588 DisplayLinkUserAgent.exe 21 6 high C:\Program Files\DisplayLink Core Software
071c svchost.exe 0 0
0758 svchost.exe 0 0'
Can you help?
Many thanks,
Christine