The NBN Trust will soon be introducing a new ticketing system and help documentation platform for NBN Atlas enquiries. We are moving to Freshdesk, a modern helpdesk solution designed to make it easier for users to access support and manage their enquiries.

The new platform will provide:

+ A smoother support experience
+ Faster and more effective responses to queries
+ Improved tracking of support requests
+ Easier access to help documentation and video resources
+ Simpler navigation and search functionality

Our aim is to launch the new helpdesk platform in September 2026, and we will share further details with the Network as soon as the transition is complete.

Although Freshdesk is not intended to replace the Forum as a space for community discussion, we believe it will help address some of the support needs currently served by the Forum and provide a more modern, user-friendly experience for obtaining help and information.

We look forward to sharing more details soon.