NBN Forum / Login problems for new users

Gordon Barker · 2012-02-07 15:28:54

Hi,

I have an issue where new users get an error message on attempting to start Recorder for the first time. The message is "The Object Sheet File Path setting is missing or incorrect. Recorder is not installed properly and cannot start." Connection is to a remote network via Terminal Services. I assume Recorder is trying to write files in a location where they do not hav permissions. No problems for previous users. 6.17 upgrade applied a couple of weeks ago. Any ideas?

Full error message:

Code:

date/time         : 2012-02-07, 14:38:08, 140ms
computer name     : SLNATM78
wts client name   : IT70246
user name         : peter.oliver
registered owner  : Windows User
operating system  : Windows 2008 Service Pack 2 build 6002
system language   : English
system up time    : 139 days 15 hours
program up time   : 2 seconds
processors        : 2x Intel(R) Xeon(R) CPU E7330 @ 2.40GHz
physical memory   : 2151/3839 MB (free/total)
free disk space   : (C:) 31.11 GB
display mode      : 1024x768, 16 bit
process id        : $1bfc
allocated memory  : 21.41 MB
command line      : RecorderApp.exe /65624
executable        : RecorderApp.exe
exec. date/time   : 2012-01-11 17:15
version           : 6.17.1.250
compiled with     : Delphi 7
contact name      : gordon barker
contact email     : gordon.barker@nationaltrust.org.uk
madExcept version : 3.0n
callstack crc     : $18fd5c47, $e36589da, $e36589da
exception number  : 1
exception class   : EApplicationSettingsError
exception message : The Object Sheet File Path setting is missing or incorrect. Recorder is not installed properly and cannot start.

main thread ($f64):
00a74789 RecorderApp.exe ApplicationSettings 3744  +25 TApplicationSettings.FindRegPath
00a69b86 RecorderApp.exe ApplicationSettings  934 +116 TApplicationSettings.ReadRegistrySettings
00a68b32 RecorderApp.exe ApplicationSettings  688  +16 TApplicationSettings.Create
00a8bbf4 RecorderApp.exe RecorderApp          368  +25 initialization
75ffd0e7 kernel32.dll                                  BaseThreadInitThunk

thread $1e90:
7736545e ntdll.dll                 NtWaitForMultipleObjects
75ffa5d1 kernel32.dll              WaitForMultipleObjectsEx
774e0f87 user32.dll                MsgWaitForMultipleObjectsEx
774d7f55 user32.dll                MsgWaitForMultipleObjects
0047bc65 RecorderApp.exe madExcept CallThreadProcSafe
0047bccf RecorderApp.exe madExcept ThreadExceptFrame
75ffd0e7 kernel32.dll              BaseThreadInitThunk
>> created by main thread ($f64) at:
74057f66 gdiplus.dll

thread $1130:
77364efe ntdll.dll                 NtRemoveIoCompletion
75ffd118 kernel32.dll              GetQueuedCompletionStatus
0047bc65 RecorderApp.exe madExcept CallThreadProcSafe
0047bccf RecorderApp.exe madExcept ThreadExceptFrame
75ffd0e7 kernel32.dll              BaseThreadInitThunk
>> created by main thread ($f64) at:
75f25409 RPCRT4.dll

thread $1244:
773645ce ntdll.dll                 NtDelayExecution
75ff998a kernel32.dll              SleepEx
75fb1c67 kernel32.dll              Sleep
0047bc65 RecorderApp.exe madExcept CallThreadProcSafe
0047bccf RecorderApp.exe madExcept ThreadExceptFrame
75ffd0e7 kernel32.dll              BaseThreadInitThunk
>> created by main thread ($f64) at:
770ecd25 ole32.dll

modules:
00160000 C4DLL.DLL       1.0.0.1            C:\Program Files\Recorder 6 Server
001d0000 MS5User.Dll     5.0.0.4            C:\Program Files\Recorder 6 Server
00250000 ms5cnv.dll      5.0.0.10           C:\Program Files\Recorder 6 Server
00400000 RecorderApp.exe 6.17.1.250         C:\Program Files\Recorder 6 Server
10000000 MS5.Dll         5.0.0.12           C:\Program Files\Recorder 6 Server
6fc10000 AcGenral.DLL    6.0.6002.18301     C:\Windows\AppPatch
705b0000 HHCtrl.ocx      6.0.6001.18000     C:\Windows\system32
70e60000 odbcint.dll     6.0.6000.16386     C:\Windows\system32
71670000 odbc32.dll      6.0.6002.18362     C:\Windows\system32
724d0000 winspool.drv    6.0.6002.18392     C:\Windows\system32
72650000 sfc.dll         6.0.6000.16386     C:\Windows\system32
72660000 SHFolder.dll    6.0.6000.16386     C:\Windows\system32
72770000 sfc_os.dll      6.0.6001.18000     C:\Windows\system32
73380000 comctl32.dll    5.82.6002.18305    C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6002.18305_none_88f3a38569c2c436
736b0000 olepro32.dll    6.0.6002.18005     C:\Windows\system32
73c00000 ShimEng.dll     6.0.6000.16386     C:\Windows\system32
73ea0000 OLEACC.dll      7.0.6002.18155     C:\Windows\system32
73ee0000 winmm.dll       6.0.6002.18005     C:\Windows\system32
74040000 gdiplus.dll     5.2.6002.18342     C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773
743a0000 MSACM32.dll     6.0.6001.18000     C:\Windows\system32
74410000 tsappcmp.dll    6.0.6002.18005     C:\Windows\system32
744f0000 wsock32.dll     6.0.6001.18000     C:\Windows\system32
745e0000 dwmapi.dll      6.0.6001.18000     C:\Windows\system32
746c0000 comctl32.dll    6.10.6002.18305    C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18305_none_5cb72f2a088b0ed3
74c20000 UxTheme.dll     6.0.6001.18000     C:\Windows\system32
74d70000 wtsapi32.dll    6.0.6001.18000     C:\Windows\system32
74e50000 version.dll     6.0.6002.18005     C:\Windows\system32
74f00000 rsaenh.dll      6.0.6002.18005     C:\Windows\system32
75560000 mpr.dll         6.0.6002.18005     C:\Windows\system32
756e0000 NETAPI32.dll    6.0.6002.18005     C:\Windows\system32
758a0000 SXS.DLL         6.0.6001.18000     C:\Windows\system32
75960000 apphelp.dll     6.0.6002.18005     C:\Windows\system32
759c0000 WINSTA.dll      6.0.6001.18000     C:\Windows\system32
759f0000 Secur32.dll     6.0.6002.18051     C:\Windows\system32
75a10000 USERENV.dll     6.0.6002.18005     C:\Windows\system32
75b50000 PSAPI.DLL       6.0.6000.16386     C:\Windows\system32
75b60000 NSI.dll         6.0.6001.18000     C:\Windows\system32
75b70000 SETUPAPI.dll    6.0.6002.18005     C:\Windows\system32
75d00000 urlmon.dll      7.0.6002.18486     C:\Windows\system32
75e30000 msvcrt.dll      7.0.6002.18005     C:\Windows\system32
75ee0000 RPCRT4.dll      6.0.6002.18024     C:\Windows\system32
75fb0000 kernel32.dll    6.0.6002.18005     C:\Windows\system32
76090000 USP10.dll       1.626.6002.18244   C:\Windows\system32
76120000 oleaut32.dll    6.0.6002.18357     C:\Windows\system32
761b0000 CLBCatQ.DLL     2001.12.6931.18000 C:\Windows\system32
76240000 SHLWAPI.dll     6.0.6002.18393     C:\Windows\system32
76380000 ADVAPI32.dll    6.0.6002.18005     C:\Windows\system32
76450000 iertutil.dll    7.0.6002.18486     C:\Windows\system32
764a0000 shell32.dll     6.0.6002.18393     C:\Windows\system32
76fc0000 GDI32.dll       6.0.6002.18005     C:\Windows\system32
77010000 comdlg32.dll    6.0.6002.18005     C:\Windows\system32
77090000 IMM32.DLL       6.0.6002.18005     C:\Windows\system32
770b0000 ole32.dll       6.0.6002.18277     C:\Windows\system32
77200000 WS2_32.dll      6.0.6001.18000     C:\Windows\system32
77230000 MSCTF.dll       6.0.6002.18005     C:\Windows\system32
77300000 ntdll.dll       6.0.6002.18327     C:\Windows\system32
77430000 LPK.DLL         6.0.6002.18051     C:\Windows\system32
774c0000 user32.dll      6.0.6002.18005     C:\Windows\system32

processes:
0000 Idle                 0  0  0
0004 System               0  0  0
01cc smss.exe             0  0  0
0210 csrss.exe            0  0  0
023c csrss.exe            1  0  0
0244 wininit.exe          0  0  0
0268 winlogon.exe         1  0  0
0290 services.exe         0  0  0
029c lsass.exe            0  0  0
02a4 lsm.exe              0  0  0
0348 svchost.exe          0  0  0
0388 svchost.exe          0  0  0
03cc LogonUI.exe          1  0  0
03e8 svchost.exe          0  0  0
0408 svchost.exe          0  0  0
0418 svchost.exe          0  0  0
0428 SLsvc.exe            0  0  0
0474 svchost.exe          0  0  0
04d0 svchost.exe          0  0  0
04fc Smc.exe              0  0  0
0518 svchost.exe          0  0  0
0578 ccSvcHst.exe         0  0  0
0654 svchost.exe          0  0  0
0770 spoolsv.exe          0  0  0
07c0 FrameworkService.exe 0  0  0
0208 svchost.exe          0  0  0
0340 svchost.exe          0  0  0
0410 SnareCore.exe        0  0  0
0494 snmp.exe             0  0  0
0300 Rtvscan.exe          0  0  0
05c0 vmtoolsd.exe         0  0  0
000c svchost.exe          0  0  0
0834 VMUpgradeHelper.exe  0  0  0
0934 svchost.exe          0  0  0
09f4 dllhost.exe          0  0  0
0a7c msdtc.exe            0  0  0
0d28 taskeng.exe          0  0  0
0e9c svchost.exe          0  0  0
133c naPrdMgr.exe         0  0  0
1510 csrss.exe            5  0  0
1c58 winlogon.exe         5  0  0
100c taskeng.exe          5  0  0
1354 rdpclip.exe          5  0  0
1700 dwm.exe              5  0  0
1860 rdpinit.exe          5  0  0
0c4c rdpshell.exe         5  0  0
1f24 SmcGui.exe           5  0  0
1334 RecorderApp.exe      5  0  0
11b0 csrss.exe            7  0  0
1634 winlogon.exe         7  0  0
14f8 taskeng.exe          7  0  0
0a54 rdpclip.exe          7  0  0
0e7c dwm.exe              7  0  0
0ef0 explorer.exe         7  0  0
058c SmcGui.exe           7  0  0
15f4 VMwareTray.exe       7  0  0
0480 ccApp.exe            7  0  0
15bc Recorder.exe         7  0  0
114c RecorderApp.exe      7  0  0
18c0 csrss.exe            11 0  0
1650 winlogon.exe         11 0  0
1920 rdpclip.exe          11 0  0
0ed0 SmcGui.exe           11 0  0
0d58 dwm.exe              11 0  0
1ee0 rdpinit.exe          11 0  0
1578 rdpshell.exe         11 0  0
11a0 RecorderApp.exe      11 0  0
1848 taskeng.exe          11 0  0
0ed8 csrss.exe            13 0  0
1e48 winlogon.exe         13 0  0
0468 rdpclip.exe          13 0  0
1e44 taskeng.exe          13 0  0
19f0 explorer.exe         13 0  0
1b80 SmcGui.exe           13 0  0
096c VMwareTray.exe       13 0  0
1754 ccApp.exe            13 0  0
1790 mmc.exe              13 0  0
1dc8 RecorderApp.exe      13 0  0
1a74 csrss.exe            15 0  0
0f58 winlogon.exe         15 0  0
1d94 taskeng.exe          15 0  0
1390 rdpclip.exe          15 0  0
1988 dwm.exe              15 0  0
106c rdpinit.exe          15 0  0
16c4 rdpshell.exe         15 0  0
1980 csrss.exe            16 0  0
0a90 winlogon.exe         16 0  0
1a24 taskeng.exe          16 0  0
1cac rdpclip.exe          16 0  0
0cec dwm.exe              16 0  0
1fac explorer.exe         16 0  0
1994 SmcGui.exe           16 0  0
11ac VMwareTray.exe       16 0  0
172c ccApp.exe            16 0  0
01e8 RecorderApp.exe      16 0  0
12ac LogonUI.exe          7  0  0
1544 iexplore.exe         16 0  0
1174 WmiPrvSE.exe         0  0  0
0ddc csrss.exe            8  0  0
0ec8 winlogon.exe         8  0  0
0b2c taskeng.exe          8  0  0
0884 rdpclip.exe          8  0  0
1d2c dwm.exe              8  0  0
101c rdpinit.exe          8  0  0
0eac rdpshell.exe         8  0  0
17d4 RecorderApp.exe      8  0  0
149c LogonUI.exe          5  0  0
1cec TrustedInstaller.exe 0  0  0
1ce0 LogonUI.exe          11 0  0
18fc RecorderApp.exe      15 0  0
1110 wuauclt.exe          13 0  0
13c4 csrss.exe            9  0  0
14c8 winlogon.exe         9  0  0
1afc taskeng.exe          9  14 13 normal C:\Windows\system32
1e04 rdpclip.exe          9  4  12 normal C:\Windows\system32
0aa8 Dwm.exe              9  4  2  normal C:\Windows\system32
14fc rdpinit.exe          9  4  8  normal C:\Windows\system32
1018 rdpshell.exe         9  4  22 normal C:\Windows\system32
1168 Recorder.exe         9  34 23 normal C:\Program Files\Recorder 6 Server
1bfc RecorderApp.exe      9  64 46 normal C:\Program Files\Recorder 6 Server

hardware:
+ Batteries
  - Microsoft AC Adapter
+ Computer
  - ACPI x86-based PC
+ Disk drives
  - VMware Virtual disk SCSI Disk Device
  - VMware Virtual disk SCSI Disk Device
+ Display adapters
  - VMware SVGA II (driver 11.6.0.36)
+ DVD/CD-ROM drives
  - NECVMWar VMware IDE CDR10 ATA Device
+ Floppy disk drives
  - Floppy disk drive
+ Floppy drive controllers
  - Standard floppy disk controller
+ IDE ATA/ATAPI controllers
  - ATA Channel 1
  - Intel(R) 82371AB/EB PCI Bus Master IDE Controller
+ Keyboards
  - Standard PS/2 Keyboard
+ Mice and other pointing devices
  - VMware Pointing Device (driver 12.4.0.6)
+ Network adapters
  - VMware Accelerated AMD PCNet Adapter (driver 2.1.2.0)
  - VMware Accelerated AMD PCNet Adapter #2 (driver 2.1.2.0)
+ Ports (COM & LPT)
  - Communications Port (COM1)
  - Communications Port (COM2)
  - Printer Port (LPT1)
+ Processors
  - Intel(R) Xeon(R) CPU           E7330  @ 2.40GHz
  - Intel(R) Xeon(R) CPU           E7330  @ 2.40GHz
+ Storage controllers
  - LSI Adapter, Ultra320 SCSI 2000 series, w/1020/1030 (driver 1.25.6.22)
  - Microsoft iSCSI Initiator
+ System devices
  - ACPI Fixed Feature Button
  - Direct memory access controller
  - EISA programmable interrupt controller
  - Generic Bus
  - Intel 82371AB/EB PCI to ISA bridge (ISA mode)
  - Intel 82443BX Pentium(R) II Processor to AGP Controller
  - Intel 82443BX Pentium(R) II Processor to PCI Bridge
  - Microsoft ACPI-Compliant System
  - Microsoft Composite Battery
  - Microsoft System Management BIOS Driver
  - Motherboard resources
  - PCI bus
  - Plug and Play Software Device Enumerator
  - Printer Port Logical Interface
  - System CMOS/real time clock
  - System speaker
  - System timer
  - Terminal Server Device Redirector
  - Terminal Server Keyboard Driver
  - Terminal Server Mouse Driver
  - UMBus Enumerator
  - UMBus Root Bus Enumerator
  - Volume Manager

error details:
login

nmrs · 2012-02-07 16:55:23

Gordon,

I've had a few errors post-v6.17 upgrade, however, resetting the Base Map/Map/Files/Object Sheet directory attributes on the Server and affected Workstations, to remove any hint of a Read-Only flag, solved all my issues. I would also check the Object Sheet Path is correct in the Registry too.

Gordon Barker · 2012-02-10 11:25:45

Removed the read only flags and still seem to be getting the same error message. As start up is via a script and through Terminal Services I might have to arrange for a manual check of the registry included in the set up instructions if that is the problem.

Gordon Barker · 2012-02-10 15:42:14

Running John's registry checking & fixing program seems to correct things

Thanks

Announcement

#1 2012-02-07 15:28:54

Login problems for new users - post 6.17 upgrade?

Code:

#2 2012-02-07 16:55:23

Re: Login problems for new users - post 6.17 upgrade?

#3 2012-02-10 11:25:45

Re: Login problems for new users - post 6.17 upgrade?

#4 2012-02-10 15:42:14

Re: Login problems for new users - post 6.17 upgrade?

Board footer